Planet Fitness – El Paso – East Side

I have been to planet fitness all over the county and this is by far the worst. No dumbbell and not enough weights for their other machines.
A/​C wasn’t on. Won’t go back. Don’t know why they are even open.

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I normally go to the gym on weekends. Antonio, Adam, & Abby are there to greet me. They are friendly, respectful and always willing to help. Thank you weekend staff. You’re awesome!
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Planet fitness can be a real great gym to have a membership to, but if you ever move to another city and need to cancel your membership they have the WORST customer service! I needed to move cities for college so I had called them and asked them what I should do. They gave me directions to send a letter and that they would let me know when it was canceled. Sent, I was let know, and guess what? I was still charged a month later. When I called to let them know of this issue and to see if we could fix it they were no help at all. First, they made it seemed like I mailed the letter wrong and said I needed to take it directly to the post office instead. As if the blue mailboxes that are taken directly by the post office wouldn’t send to them because of some policy. Then, after I let them know I was told it was canceled, they still said they had no records and didn’t get the letter and I would have to send another letter. Lastly, they let me know I would not be getting any refunds for these charges even after I canceled my membership. When I asked to be directed to the Customer Service/​HR department, they said they didn’t have one. I found the number online. Still trying to get my membership canceled. This gym for all that it seems is so not worth all this bull. Plus once I did some more research, I was enlightened that many other people had this same problem. And we’re continued to be billed until they had to go there in person. A lot of other people reviewers this place badly for a whole set of other issues. This is the WORST gym I have ever been too.

I had to hop on FOUR different treadmills before I found one that actually worked! While this location is larger than my P.F. in Phoenix, it’s a crap hole. The staff was rude when I walked in and they don’t say goodbye to anyone on their way out.
In the «cardio room» there’s a large screen with four different shows on it but the quality is so poor, there’s no way of even knowing what you’re watching. Luckily I’m not a fan of watching TV while I work out, but if you are… sucks to be you.
I’m in El Paso weekly for work and disappointed I may have to come back to this location =\

I could only think of about 75 other gyms that I rather workout at. But when you’re traveling and need a gym, sometimes you do what you gotta do. I was in the area for work and paid $ 20 for a 24 hour pass. When you first walk inside this gym, you forget whether you’re in a gym or a Chuck E Cheese’s. They love the color purple and yellow at Planet Fitness to the point that it can get a bit overwhelming. Next you got the gym itself. This gym is super clean with a ton of employees walking around doing, what else, cleaning. Their cardio room is huge with a ton of cardio equipment. Their machine area is also huge with a ton of machines. I warmed up with a little cardio and machine work. Now, it was time to hit the real weights and go beast mode. But that’s when everything starts to go downhill. Their actual weight room was missing a lot. Benches, incline benches, barbells, power racks, and dumbbells heavier than 75 lbs are nowhere to be found here. But I get it. Planet Fitness encourages those looking to get in shape, lose weight, or maintain health. What Planet Fitness does not encourage is the typical meathead. I’m not a meathead, but some real weights, in my opinion, is needed here. What kind of gym doesn’t have barbells? When I’m in the area and have to get my workout in, I guess I really have no choice but to settle with pf. So, am I a fan? Nope! But you will probably find me here anyway from time to time because you do what you gotta do.
PS: Watch out for their «Lunk Alarm». You drop your weights, the alarm goes off. You grunt a little, the alarm goes off. No beast mode here… baby smash.

I love my gym!
It seems like they just got some new machines for ABS which is pretty cool, because I personally think they should have more than they do as people are almost lined up for some of those.
They have all the basic stuff, so its pretty good
Remodeled ladies lock room and bathroom — nice!
Staff is always nice, well, at least to me lol Thats all I care about)
Hydro massage bed — A+! Really thinking about purchasing one)
Tanning — rarely use it, but its pretty standard.
The only thing that I hate –I really wish MORE people wiped equipment after they used it.
Overall, im very happy with the gym! 20 $ a month for Black card membership — totally worth it for me!

I travel considerably for work so frequently get day passes at local gyms and that cost is normally $ 7-​$ 10 /​day. Planet Fitness charged me $ 20 !!! Sure, it was a 24 hour pass but considering I was in town merely overnight, I found this cost to be outrageous. I only paid the money because I had had a long day of traveling and didn’t want to continue riding around looking for a place to work out. After paying my $ 20, I found out that the women’s locker room was under construction so was left to change in a tiny restroom. They had all of the equipment and weights I needed to work out but I would most certainly go somewhere else next time!

The gym itself is great. I never have to wait to use any of the equipment and it’s usually clean. I like the different kinds of memberships and the fact that they’re affordable. The only reason this gym gets 2 stars out of 5 is because the staff are assholes and they’re never welcoming or helpful at this location.