Red Roof Inns

DON’T STAY HERE if you want to be treated with any respect. KEEP DRIVING!!!
We haven’t even checked in and I’m about to book somewhere else. I literally just got off the phone with GILBERT at the Red RoofInn El Paso East, and he was by far one of the rudest hotel front desk person I’ve ever had. I booked through Priceline as we are driving with my service animal and boxes we need to unload. I asked for a first floor, he said «I have nothing available» then I asked to be near the elevator to make it easy and less noisy to transport the big boxes on my cart. And we have a service dog so the first floor would be nice to be able to take them for a walk and potty breaks. He said sorry I can put you close to the stairs.
I then asked for his name 3 times, and his managers name, before saying thank you and hanging up on me. He gave me the managers name and said I could speak with him, and by the time I get there he (Gilbert) would be gone.
Now maybe it’s because I worked at Disney or that I got a degree in hotel management, but I’d never let the guest concerns go without trying to accommodate them and make them leave satisfied. Someone should go over customer service standards there, and teach them for every one unhappy guest they will tell lots of people stay away…
Please try booking at the Radison or Marriott, I tried giving this hotel a shot because they are so pet friendly. Clearly I was wrong, and like people say «you get what you pay for», so I’m going to pay more to be treated with some respect.

Great customer service, the people that work the front desk are very nice. Some of the rooms don’t have a microwave or refrigerator. This is in a fantastic location with plenty of restaurants within walking distance and walmart across the street. There is no extra fee for pets which is also a plus. I didn’t like the room on the first floor, but I was immediately moved to another room. Be warned though, there are some weirdos that stay here as in any other extended stay place, so don’t leave your valuables in your car and be careful walking around in the dark. Overall, for how cheap the room was for 9 days, I am very satisfied and would recommend staying here. They do offer military discount by the way

I am writing this review to warn everyone of the dangers of staying here, our car was broken into and our convertible top was sliced open some time during the night while our car was parked right outside our room door and when we called down for help to the front desk we were told by reception that he wasn’t his problem and that it doesn’t concern him… excuse me but it should concern him as we are hotel guest and our car was parked on their property but they didn’t want to help us and we had to beg him to call the police for us. Now the GM of the hotel doesn’t want to help us or at least give us some type of refund for the miserable way were treated and now we have to pay about $ 1000 dollars to replace our car top so for about a $ 60 dollar stay it is costing us a lot of money for 1 night stay at the horrible place that treats it’s guest very badly so avoid this place at all cost. GM and staff need to learn how to treat their guest with more respect then we were shown while staying at this Red Roof Inn location!

No microwave or fridge, no coffee pot, wifi and cable sux, i wont stay again… room was clean though lol

This place does not even rate a start. My room was not made up. They tout renovated rooms but the hotel is run down and the room are bare bones with old beds. My bathroom light was cracked with a big hole in the cover and the ceiling stucco was falling down with holes in the ceiling.
I would not recommend this place to anyone.

Stayed here in January 2015. First we were told that there was absolutely ‘no smoking’ in the rooms. We get the room key, go to the room open the door and are hit with the stench of smoking left by the previous guest. It was so strong that it impeded my breathing. Went back to front desk told them the issue and asked for another room. We get the room key, go to the room open the door and the room was not made up. Went back to the front desk told them the issue and asked for another room. The third time was a charm, so to speak but we’ll never stay there again.

We checked in at O’dark 30 after traveling all day. Maria was so very nice! Its not the Ritz, but our room was clean, smelled nice and was warm. What made this a 5 star review? Maria and her customer service.
PS: they give a Military discount.

I rarely stay at Red Roof Inns, but I was told by a friend that they don’t charge an additional pet fee like most places, so I decided to try it out.
Upon arriving, I asked the (not very friendly) clerk if any of the outside rooms were available, he said that he «didn’t know» and that he would have to check if any were ready. At this time most people get on a phone or walkie-​talkie to contact the housekeeping staff and inquire about the rooms. Instead, he told me to «come back in a half of hour,» so that he can check. Really??? I was too tired and travel weary to go seeking another pet friendly hotel and I liked the location of this one so I chose to wait. I just walked my dog around the parking lot.
When I went back in he said that he had a room ready, but neglected to say that there was no fridge or microwave in the room, items that come standard in most hotels. When I went to the front desk to ask, he told me «the king size rooms have them, but not the singles.» Since I planned to stay only one night I didn’t see it as a big deal, but it would have been nice to know. Another thing he forgot to mention was that there was no wifi. When I learned this, I went to ask the front desk and encountered another clerk, ruder then the first, and he told me that «the wifi has been down for several days.» I asked for the location of their laundry facility and he told me they did not have one. I told him it would be nice if the check-​in clerk would have mentioned these things and he just shrugged his shoulders and went about his business as if I wasn’t there.
The next morning realizing I needed to stay in town one more day and not wanting to load my car just to unload it at another hotel, I chose to stay in the room I had. When I went to the front desk to extend there was a female there, I asked her about the Internet and she said «that side of the building doesn’t have any.» A different answer from the night clerk and just as ridiculous. I asked how could one side of the hotel not have Internet and she said that «they have tried but haven’t been able to get a signal on that side.» What??? What kind of archaic Internet are they using? All they need is a router extender or an additional router placed in that area so guests can pick up the signal. It’s not complicated. While I was talking to her the television on the wall was playing promotional adverts for Red Roof Inn and one of the promises for guests was «wifi in every room,» well, that’s false advertisement. I told her they should change that and she mentioned that another guest said the same thing.
As for the room, very basic, and very much in need of an upgrade. The furnishings were old, stained, and in some cases ruined. The tub & sink was cracked and stained. The small round table in the room and two chairs were old, dirty, and scratched. The dresser was ruined on the bottom and the rug looked like it hadn’t been vacuumed. Speaking of, there was hair, not mine, on the bathroom sink and toilet. The towels could use replacing, they were old and dingy. The shower head was covered in mildew, the vent in dust. On the dresser there was a room service menu that when I picked it up I regretted it instantly because there was a black, sticky substance on it.
The room made me glad I travel with my own towels and blankets. I did like that the beverage vending machine in the lobby had a debit/​credit card option for those who don’t have change or cash on them. Though, when I went to get a water, there was another clerk on night shift duty (second night) and when I entered the lobby he had his head down so I walked up to the desk and said hello and he glanced up said a monotone hello and put his head back down. So rude! For all he knew I was a newly arriving guest coming to check in and he didn’t bother to ask me if I needed help, he pretty much ignored me. I don’t know what the hiring process is for this hotel, but evidently the ruder you are, the more desirable you are. Personally I think if you’re not a ‘people person’ you shouldn’t work in the hospitality industry.
Overall, if you’re not picky and just want an inexpensive room to shower in and sleep for a night or two, then this isn’t horrible. After all, it is close to many things, such as the highway, stores, restaurants, and the New Mexican border with a beautiful view outside, and best part, no pet fee.
If you want somewhere nicer and more updated with a friendlier staff this is not the place for you. I know I will not recommend this place, and if this is an example of all Red Roof Inns, I won’t be staying at any ever again

I read the reviews so I have to say they redid the place very updated modern look. Smoke free hotel now. At least a 2 ½ star hotel. They have flatscreen TVs in every room now. But some rooms don’t have microwaves or refrigerators like mines but it has a nice pool.
Staff was friendly and help me out when one of my sinks did not drain. They try fixing it but traded me rooms. So over all I liked it. Oh yea it’s a Pet friendly hotel so it bump my rating up. I love my dog!

I always choose this hotel when I come through El Paso. It’s priced right and the rooms are just fine for a night. I like to walk over to the Mexican restaurant or Cracker Barrel.

Better than expected. Cute room and pool.

Don, t believe the Unilocal’s on here this place sucks, noise, freeway, T V, bed, room this place needs to be remove as a hotel I CANT SAY ANYTHING EXCEPT RUN FOREST RUN AND DON’T STOP

This place was really a dud. Well for $ 60, on the side of the freeway, what should you expect? Microwave buzzed all night, room was very loud with freeway noise, and toilet ran. TV was 20 years old and room looked to be 30 years old — at least. Best part was that you could book last second.

If you’re looking for a 4-​star (in hotelese) hotel, this is not it. This hotel is clean and the staff is very friendly and helpful. Vickie was the desk clerk when we checked in and she went out of her way to get us extra bedding so that we (2 adults & 4 children) could stay in the same room. Getting 1 room for our family has been an issue at many other hotels. Also convenient that it’s right across the street from Walmart.