Ulta

My wife and kids stopped here today and after leaving they realized an item was missing. After they went back in the store and let them know something was missing, the staff was very nonchalant. They even had to get the manager and the manager had to review the video tape. They realized the store clerk dropped the bag and the «missing» item had went under a counter. The manager allowed my wife to pick another item.
I think how this was handled was very poor among the Ulta staff.

Staff is unprofessional, I will not be back. I came to process some returns and was really treated like I was an inconvenience. If a high end store like Sephora can take returns for used, much more expensive products, the staff at this store can certainly process a few unused items that they are easily able to look up by my rewards card (a part of the return policy that is clearly listed on their website). I even apologized once since they were acting as though I was ruining their lives, but got no response. And they refunded me the wrong amount on at least one higher-​end item I purchased, which I now have to contact Ulta customer service about anyway. Shop online, go to a different Ulta or stick to Target for the drugstore stuff and Sephora for high end stuff. Both places have MUCH better customer service.

This review is based on my experience with Melissa at the Benefit Brow Bar. She was just amazing. A very personable brow expert. I usually have my brows threaded and this experience was 10 times better. It is around $ 10 more, but well worth it. She measured exactly where the brow should be waxed and worked her magic. The process took around 30 minutes because I had let my brows grow Frida Kahlo style to try and get them to arch better. It was such a great experience I scheduled my next appointment in three weeks.

I’m visiting from out of town and I’m here on Black Friday. We all dread long line but they’re expected. But maybe you can explain on the biggest shopping day of the year why you would only have 2 cashiers. We’ve been sitting in line for about 20−25minutes now… still waiting.

Love having an Ulta near me. A couple of issues though, 1. they seem to never restock anything, I went 3 times looking for some NYX products and the same three times I saw the same products there (I finally found it at Target!) 2. the customer service could be better, I was asked once if I was doing okay, which I was at the time, then I preceded to the hair care section and I browse around about 20 mins trying to find someone to help me. :/​I finally went to the salon and asked one of the girls for help and she recommended «basically anything that says sea salt.» ??? Product knowledge could be better.

I’ve been a long time Ulta shopper, so it saddens me to have to write a less than stellar review. My biggest problem is that they seem to not care or ever fix their stock. Example: there was a product that I really wanted but the only one they had in the store was in an open box that had clearly been used. I asked if they were getting more and was told yes. Well on 3 subsequent trips to that site, at least a week or more apart, the only one they had was still just the open box. I ended up ordering the item online. The second is that many times they forget to remove sale tags from the shelves, which may lead a consumer to buy things they normally would pass because they think they’re getting a deal, only to find out after checking out that they charged full price because the sale was over. Then you have to choose to haggle for the sale price, keep it, or outright return it. I would also appreciate if some of the sales people had a better knowledge of some of the brands they sell. I think Retail 101 is to know your products, but that’s just my opinion. I’ve resorted to ordering most things from the Ulta website so I can still get my points.

On my last visit here I left in a bad mood because of the customer service. One lady in particular annoyed me when I walked into the store and said to my sister «I wonder if they carry Josie Maran here». There lady who was stocking items looked over her shoulder and said in a snobby voice «we don’t». She could’ve pointed me in the direction of a comparable product line instead of just being unhelpfully nosy. She was also rude to my friend and didn’t wanna help her. The girls at the cash register weren’t friendly either.
But today’s visit restored my faith in this place. We were asked once if we were doing «ok». Which we were, we didn’t need help, but it was nice to be asked. The girl who asked was the same girl working the register and she was very pleasant during check out. I will be back and I hope more people like her are there.

ULTA, you got some splannin’ to do!
Really, I love Ulta… when the stuff I want is on sale. Unfortunately, a lot of what’s in Ulta would be the same price as buying it directly from the company that makes it or more. And 9 times out of 10 I can find their Covergirl, Wet ‘n Wild, and Revlon products cheaper in Walmart. But 1,000 points for carrying my favorite palettes from Urban Decay.
I’ve been to this specific store a couple of times and I only leave with items that were on sale, but when they have a sale… oh-​em-​gee! I leave with more than I can carry.
The hair products carried in this one differ a little from the newer Ulta at the Fountains (in love with the Marc Anthony line that isn’t carried in this one), but it’s still plentiful and you can more than likely find what you’re looking for.
Makeup and perfume galore. No testers though which really sucks. Although, I did see testers for some liquid soap. Kind of confusing, considering they don’t have sinks readily available, but I suppose you could pump some in your hand and make a crazy beeline for the bathroom. Continue doing that until you’ve tried ‘em all. Now I’m kind of curious what soap they carry in the bathroom, that just seems like prime advertising space.
Also, there was a tester for the Hempz lotion, which I actually own some of this stuff and refer to it as Weed Lotion (you’d be surprised how many people don’t know what hemp is in this day and age of the internet, until you say, «It’s the main ingredient in pot.»). I love the stuff because it really does leave your skin silky smooth. I wasn’t aware that there were four or five different scents, but I’ll just stick with the original.
Customer service is a bit… strange. My last trip I was pestered by the same lady the entire time I was in the store. She was all smiles and kept repeating, «If you need anything, just let me know.» After the third time of her saying this to me without me ever calling out for help, I had to swallow the urge to say, «I’m not gonna steal the f***ing makeup!» Yay for smiles, boo for being ridiculously overbearing.
When I was leaving I was also questioned by someone behind the register… something to the tune of «Are you sure you didn’t find anything?» Ummm, no. That’s why I am walking out the door and not to your register.
The staff here has kind of rubbed me the wrong way and had it not, I would’ve given four stars because the sale prices are nothing less than amazing and the product lineup is pretty good.

Great service! Always a coupon to use from Coupon Sherpa. Only cons are the variety of products are less than Sephora, and also don’t allow you to take a sample to try before you buy.

Same story every time I go to this store, forget about the free gift! they never have it.:€