West Elm

Never, have I ever stumbled upon a company this incompetent. Do not be fooled by the poshness of the store. I have waited since black friday of last year for them to solve a simple problem. Shop with caution, and read reviews online, their policies and costomer service are the worst, I absolutely have had the worst experience. I just want my money back, and it seems that not even that is easy with this horrible company.

Any place that allows me to bring along one of my (well-​behaved) pups is golden in my books. My dogs love to «shop», but are usually limited to pet stores and Lowe’s so it blew me away when I found out West Elm is totally dog friendly.
I wouldn’t recommend bringing your dog if he (or she) isn’t trained well or likes to jump up on things without permission or is really clumsy because while it’s a spacious furniture store there is a lot there that could be broken easily.
This is a furniture/​décor/​coffee shop. The coffee isn’t really important to them so if you actually want some coffee, you’re going to have to locate an employee first (I’ve never actually seen anyone behind the coffee bar… perhaps it has become self-​serve and payment is on the honor system). The furniture and décor is an A-​okay emoji. I’d say mostly everything is contemporary and the furniture is limited to a small selection of living room sets, beds, and tables so I guess the big focus is actually décor which I absolutely love.
They carry beautiful decorative pillows, throws, rugs, and just random décor you didn’t know you needed like decorative growlers. I could spend quite a bit of time here looking at all the interesting things that I’d like to take home and make a space for on an already cluttered counter by simply swiping all that said clutter to the ground and prominently displaying these beautiful decorations from West Elm. But it’s worth mentioning that they’re pricy. Like $ 20 candles pricy. This is not the store for a hoarder. Unless you catch them when they’re having some amazing deal.
So yeah, a little steep in price. Nice place to find a unique piece for your house. Dog friendly. Check ‘em out. Or do it like me and get a buntlet from Nothing Bundt Cakes and go over to West Elm to eat it.

Breath of fresh air! Love west elm. Very knowledgable staff! Place is very nice and wanted to buy everything we saw! Love our new coffee table and bedding! About time we start getting these stores in El Paso.

Unfortunately, it didn’t seem they were very interested in making a sale today. They did not have certain items in stock, what I wanted was on back order, and they refused to sell me the floor model. So today they get one star for customer service, and planning.