YELLOW RIBBON ALTERATIONS

This is the second time I’ve been to this place! The first time they said they couldn’t embroider a cap, this time I took in a piece of cloth to get a name embroidered on it, they did NOT have a font book for me to look at, I asked for about a 5″ name, in cursive writing & gave them instructions to leave the fabric folded, they said that I could pick it up the next day did NOT give me a time. When I go back the next day after noon, they told me it wasn’t ready to come back at 5pm, on our way back to try & pick it up at 5pm, I get a phone call telling me that they can’t do the 5″ lettering, they could only do 2.5″ lettering, I explained that I was told I could pick it up at 5pm I was told to give them an extra 20 minutes. When I get there they have unfolded the fabric & was in the middle of putting the name on there a second time when I was asked to come back to look at it, I explain to them that is NOT what I had asked for & explained how I explained it the day before. I was NEVER told the day before that 5″ was too big of a font until the day & time I was suppose to pick it up, they messed up my fabric, did NOT & could NOT replace my fabric & to make matters worse the font I got was NOT cursive! I had to cut the fabric to make it work for my project! I have 4 more piece of fabric to get done all for quilt projects the I will NOT be taking them there!!! They can NOT follow simple instructions!

Yes, the job got done. BUT when I dropped of my pants for hem on Monday I was told it would be ready on Wednesday, which they were not. The lady asked me to come back in 30 minutes so I gave her 1hr to make sure she got it done. When I arrived at 345pm the place was closed even tho the sign said their hours were from 9−6pm.

The great thing about this place is they’ll do ur military alterations and also arrange ribbons etc. The bad thing is when u ask them to «rush» they are very inconsistent. They’ll tell u to come in the morning, but when u do they tell u to come in th afternoon. Frustrating to say the least. But they have the monopoly on the ribbon ish so no choice!

Over the past few years I’ve take many suits (coat and trousers), slacks, and jeans here. They’ve taken in the waist of some of my suits coats for a better fit, taken in the waist of some of the trousers, extended the waist of some of the trousers, shortened the sleeves on some coats, and shortened the length of all my pants. The only reason I’ve give them 4 stars instead of 5 is that a particularly large order I brought on took 2 days longer than originally expected. Otherwise, they provide fast but good quality service at a very reasonable rate.

I took a dress in for alterations (minor — nothing drastic) and after being told it would take a week, it took almost 3. Then, when I got the dress, although the sewing was flawless, there were 2 very obvious ink marks on it! When I asked for it to be fixed I was given a look like «we didn’t do it» but told to the come back the next day. Three days later (after going in twice) I had to sit and wait for it to finally get done because it hadn’t been started! I will not be returning… too bad because the seamstress work is very well done.

This place has some really good customer service. We have had to a lot of last minute sewing for my husband recently and they’ve been really good about getting it done quickly. They even stay open well after closing so people can pick up. They’re also less expensive than the other place a few blocks away on Fred Wilson. Parking is kind of sketchy if there are more than 5 people there so you may have to walk a bit if it’s full, but it’s an alterations shop. People get in and out pretty quickly, probably by the time you circle back around there would be a spot.