H&R Block

Tax Advisor Michael Nielson screwed up our returns horribly — committed a truly baffling number of mistakes. He mixed up the amounts and states from W2s, and replaced the current employer with the name of one from several years ago in another state. He used an old home address in a different state on all the forms despite my having told him it was outdated and having given him our current address. He also used a standard state tax form when he should have used a part-​year resident form, resulting in my being taxed by two different states for most of the year (despite living in only one at a time). One of our forms was only partially filled out, then was consequently thrown out by the recipient, resulting in my having to complete it from scratch and mail it in myself after the deadline.
For this, they charged nearly $ 300.
The way H&R Block reps click through their screens prevents the clients from noticing errors, and we then sign on an electronic pad — assuming that the information we provided is what we’re signing, when in reality, we’re signing our names to ghastly errors. This level of incompetence is totally unacceptable, and, frankly… shocking. Now we get to find out if H&R Block will stick by its guarantee of paying penalties and interest due to their mistakes. Wish me luck!

2016 was my first year doing taxes and I’m so glad I came here for my experience! Lucia Cimarusti is such a wonderful and amazing tax preparer along with everyone else who helped. I felt very comfortable and enjoyed my visits. I will DEFINITELY be coming back next year :)

Attention everybody who’s about to do your taxes last minute tomorrow. DO NOT COME HERE!!! I’m not a bitter person who is venting however they are the most incompetent tax office I have ever come across. I’ve been back and forth from here 5 tines since I have TRIED to file and was charged over 300 $ to file. Since I’ve been working at age 16 I’ve never paid over 100 $. DO NOT GO TO REX. He is nice but needs to find find a different career. Handling people’s tax return and hard earned money is not his area. I’m serious. Do not come here. I’m actually sitting here in front of him because he made a error in my mailing address.

This is my first time writing a Unilocal review but this is how strongly I felt compelled to do so based on my experience today. I wish I would have taken the time to read the other reviews before going in today and filing my taxes with them. Had I read these reviews I would have definitely cancelled and saved myself a good amount of my hard earned money. I have to agree with the other reviewers, this place is a total scam and a true disappointment! Heed my warning, avoid this place and save yourself some money! Actually, save yourself a lot of money!
I sat down this morning with Rex Ransom and he seemed somewhat nice. I asked at the beginning what the fee would be for filing and he said he didn’t know because he wasn’t sure what forms would be needed. I mentioned that I have 2 W-2’s and a 1099-​R, it’s a basic filing and it shouldn’t be that much. I should have pressed the subject more because if I would have known the amount that I was about to be charged I would have grabbed my paperwork and ran out of there like Speedy Gonzales. It took literally 20 mins to enter my info only to be charged a total of $ 310!!! Are you kidding me? I thought it was a joke but it was no joke. I get that the deadline to file is Monday 4/​18, however, this is beyond even having the words to describe how ridiculous the cost is. The amount that I owe on taxes that he came up with is the same amount I came up with on TurboTax (which would have costed me a total of $ 40!). I am a hardworking single mother and I barely had the money to pay this amount today and no ounce of sympathy from them. I don’t know how a business can continue to operate like this.
To the other reviewers, I truly feel your pain and frustration. I would never recommend this place to a friend or family or even a stranger! H&R Block ruined my whole weekend and they seriously need to take a look at the reviews being given to them and 1 star is being gracious!

Ask for Mia! First time meeting her and preparing my taxes. What a pleasant/​professional/​detailed professional. I will be back because she is awesome! Ask for MIA. Thanks so much Mia… I am so grateful I met you.

Worst experience and the gentlemen who work here are very unprofessional. I am not one to write a review of negativity, but after my experience I feel it is my duty to warn those that some of the people who work here are greatly unhappy and really have no clue what they are doing … waste of time and rude. I had to ask for my paperwork back once I realized quickly that they were incompetent.

This was a horrible experience which included deceptive pricing and flat out lying. I met with Rex Ransom to prepare and file my 2015 taxes. He indicated they would be able to match the price of last year’s tax prep fees of $ 120. He then proceeded to very slowly enter my information. As he did so he made many mistakes that he had to go back and correct. As a result, I was told our hour was up and I would have to come back another time to complete it. This was annoying, but I did so anyway. The second time I came in the same thing happened and I was told to come in a third time. At the third appointment, everything was complete and we were ready to file when Rex and his boss, Ric Simmons, indicated that the promotion they were running expired between my last appointment and this one and they would have to charge me $ 662. They called the regional manager, Sam, and said the best they could do was lower it to $ 530, over four times the original estimate. I asked to speak to the manager and he told me that Rex and Ric claimed the reason I had to come back so many times was because I kept forgetting to bring all my documentation. This was an outright lie. I had everything necessary to file the return and it was Rex and Ric that asked me to come back another time because they were taking too long. It now appears that this was a tactic to delay my filing so that they could raise the price. I find them to be totally inept as tax professionals and dishonest with their customers. Avoid this office at all costs.

Do not even waste your time here. I hate surprises so right when I first sat down with Mia I made sure we had an understanding of the cost structure, how much it would cost me for the basic tax filing. Feeling comfortable with our agreement we proceeded. Almost an hour later we were done and come to find out I was about to be charged DOUBLE what we had originally agreed to. Total scam! And when I protested Mia brought over Ric, this fat fck of a manager, who feigned understanding and basically shrugged his shoulders. This place is a joke! I took my paperwork and walked out. I’m not paying these idiots hundreds of dollars for something I could just do myself.

upon my arrival, the receptionist was not professional at all. I was not directed personally to the person who would prepare my taxes, I was rather pointed to him. Representative was not professional either he told me to go get coffee as he prepared them. I completely disagreed. As I was ready to pay, I had to wait for the receptionist to finish her personal phone call. Never going back

Where oh where do I begin? Let’s see… oh…yes…how many confirmation calls in the world does it take to understand that I will be there. It was like a collector was calling me.
I spoke to someone over the phone and they tell me to prepare taxes it will be $ 80. I make my appointment… get one hundred confirmation calls… and he a down for my appointment. I get there are ask to print out one of my electronic w2’s. I put my envelope down which holds my other w2’s and get up for one second to get my printout from the receptionist. When I get back to the desk with my tax guy (Michael, older gentleman) my envelope is GONE. So we are looking all over for it and finally he turns to his trash can and pulls out my envelope which clearly states IMPORTANT TAX INFORMATION.
I should have left then. #1 it was in his trash can with ALL the other trash… a cup… other probably sensitive client information… etc. I stayed and began my taxes and he seemed annoyed from the beginning. Maybe because I am different… idk. So we get to my final refund and i ask why its so small and he condescending answers…“Its just simple math”.
I let that slide and continue and he suddenly sees a hike in my rates.“oh geez, I hate when this happens, the computer says the charge will be $ 199.99, so that’s what it will be.” Ummm why… «its hard to explain… but that’s your rate… if you dont like it take your business somewhere else»
He hands me my papers and I leave. Maybe he didnt like thay I questioned my return. Maybe he was homophobic. Idk… I left and I will use TURBOTAX instead. I will also be calling corporate today.

DO NOT LET REX HANDLE YOUR TAXES. I was appalled at the amount of errors from start to finish. You would think this was his first day on the job ever. He was nervous, stumbling around having to enter and re-​enter info then at the end he accidentally charged me $ 300 for a simple tax return.
I’m going somewhere else to have everything reviewed and corrected.

Mia is awesome. My wife and I have used her for 3 years now and she is smart and really sweet.

I’ve been to to another H&R Block branch (in norcal) prior to this visit. I can honestly say that after last year’s visit, it made me rethink coming to H&R Block ever again. However, due to the complexities of my taxes this year, I simply couldn’t just do it on my own. Granted, I could’ve gone to any other tax business but I decided to give H&R Block another chance, particularly this highly-​reviewed branch. Boy, am I glad I did!
I booked my appointment with Mia, without realizing that she was one and the same as the one mentioned in previous reviews (her name is spelled differently on the website). Mia is an exceptional taxwoman. She’s knowledgeable and patient; when I had questions on even my previous year’s return, she explained everything step-​by-​step so that I understood the tax processes. I’m quite satisfied with her work and what she’s been able to find for my return.
I’m not exactly certain about the experiences with any other tax professionals at this branch, but Mia is currently my go-​to tax guru!
My only complaint is that the H&R Block cost for doing the actual tax return could have been a bit lower.

I’m one of those lazy bastards that doesn’t do his own taxes. I relied on H&R Block because they were close to my apartment. In 2009 the IRS falsely asked me to pay more than I owed. Over a year later, I came back when filing my 2010 taxes and asked if they could help me out with this. They made a separate appointment for me, and assisted me as I recontacted the IRS to get my money back.
So at H&R Block you’re paying the premium cost to have your taxes done, but good customer service is priceless. Their staff didn’t have to go above and beyond to help me out, but since I filed my taxes with them, they «had my back.» My loyalty is with this branch.

I have Mia do my whole family’s taxes and have never been disappointed. Granted, I’m just a humble aerospace engineer, so maybe my situation is relatively simple compared to others, but as far as I’m concerned Mia rocks!

Though different people’s experiences will be different, mine was HORRIBLE.
Before I start with the review, people out there need to understand how tax services like this work. The «lead» rep, or the most senior ones take care of the «big» clients. The bigshot business owners and investors who have very complex tax situations. Then they throw the scraps to their unseasoned, rookie representatives. The clientelle for them include just plain people who need to report their taxes, but don’t have too many deductions or special clauses.
I was passed on to one of the less seasoned representatives. Her name was Rosario. It was hard understanding her due to her thick heavy accent, but that isn’t her fault. But still, it made things very difficult. Second, she had no idea what she was looking at when I gave her my stock and dividends report. She spent 30 minutes reading and re-​reading the documents, only to ask me to come back later once her «lead» rep is in to help her with this. Before even going further with my taxes, she assumed that this was the whole tax scenarioand told me that we could submit the taxes once her lead erp helps her with this document. I had to interrupt her and tell her that I also owned real estate rental property and that I needed to deduct interest, depreciation, maintanence expenses, etc. Rosario paused and looked very very puzzled and confused. She had no idea what items were deductible and how those would be categorized and listed in my tax return.
I can clearly tell that my tax situation was far out of her league. She was expecting something simple, but instead recieved a client with multiple deductions and income situations. When I am going to a tax professional to get advice and maximum deductions, but that «tax professional» knows way less about taxes than me, then its time to walk away.
Again, like I said… some of you out there might have more positive experiences if you get one of their «senior tax professionals» but usually when they pre-​qualify you they decide whether to send you to the rookies or the seniors from the start.
What angers me the most is that I wasted an hour on a sunday morning, and if I was a less educated person, Rosario would have just submitted my taxes as is. I have almost $ 15,000 to $ 20,000 of deductions that would have been overlooked because my tax professional was inexperienced. Had I been niave and listened to the steps she told me I would have missed out on thousands of dollars of deductions and probably been audited by the IRS for innacuracy.

This is the place to go… but you have to make sure Mydung aka Mia does your taxes. I used to work at this specific location as a receptionist in 2008 and loved it. In fact, I had Mia to do my taxes for last year and I am surely satisifed with her work. If you do decide to go to see Mia, make sure you schedule in advance because toward the end of tax season she tends to be extremely busy. Oh! If Mia is too busy, I rec that you see Rosario.