Hubber

When I first started using them, Hubber seemed a little dicey. The first time I took my car there, they didn’t even have me sign anything! It was always a bit of a challenge getting ahold of them to pick the car up, but it usually worked out. Once they sent me another owner’s contrac. However, as others have said, my car was always clean and gassed-​up when I returned, and for a while I was getting a regular check from them from the rentals. Then the checks stopped coming, even though I could tell from the app dashboard that the car was being rented. I wrote Customer Service, made phonecalls, and even asked the clerk when I checked the car out. I never got a response. I eventually switched to Turo (formerly Relay Rides), which was been great.

its been 6 months! and still no payment! no response! nothing!!!
Stay away from these crooks!

Possibly the worst experience and the worst follow up from customer service I have ever had. DO not use this company. Its a great idea, but I was never paid for renting my car out to Hubber — I was owed 90 USD for a month and received 30 USD in a check that came 3 months late. I’m still chasing them and they never return calls or emails. Getting legal, out of principle!

Nice airport not too bad. Upgrades and it’s the hub is enormous ! This air port is nice tho. The terminals are all labeled and parking ur car for 4 days is expensive … You can also get dropped off and picked up. Lots of traffic so go slow and watch for the (cut u off people) that drive. Theres security all over so that makes you look at ur surroundings. I recommend flying out of LAX for cheaper prices and I also recommend checking in online it goes so much quicker. Parking $ 30 dollars a day.

Beware of this very shady, disorganized company! I have never written a Unilocal review and I never thought that I would ever write a negative review. It is not my of my nature, but I feel it necessary to possibly assist someone else. Please do not make the same mistake I recently made!
I have used Hubber in the past. I had listed my car and it’s been rented. The pay is meager, but I found it a convenience to be able to drive to LAX and leave my car there. And the incentive of couple of extra bucks didn’t hurt. I have had items in my car stolen which I chugged it up to my fault for leaving anything in the car. (So DO NOT leave anything that isn’t nailed down in the car, Hubber will not do anything about this.) I have also had instances where renters obtain tickets whist driving my car. I have even received toll tickets from San Francisco! Yep, these renters will put some serious miles on your car! If you’re wondering, Hubber eventually reimbursed me for most of the tickets. It took months in one case, so there were times I just paid the fines myself as I didn’t feel like dealing with it for months…
Here’s the straw that finally broke the Camel’s back: I recently retuned from a two week trip only to find that Hubber had never used my car and what’s worse left it UNLOCKED with the KEYS ON THE DASHBOARD! When I called them about this, it was clear someone dropped the ball. They kept back petaling. Eventually the story they came up with was that I had no reservation with them! Nor have I ever according to the supervisor. I said that’s odd because there’s a check in my purse with Hubber’s name on it. I had just left the car with them for 3 months earlier in the year! I could feel that something very shady was going on. I mentioned that if I never made a reservation with them how would I even know which parking lot and space to park in. They had recently changed locations and I would not have known this if I had not, in fact, made a reservation!
I knew something unscrupulous was happening when upon my demanding that they take care of my over $ 300 parking lot ticket, they offered to first pay for half, when I refused they said we’ll send you a 50 dollar Hubber Credit (whatever the heck that means!). Bells went off when they asked for my address. I said don’t you have all of my info on your computer screen? The extremely rude supervisor replied, «m’am I just need you to confirm your address. What about that don’t you understand!» This dude was actually yelling at me! I kept saying my address hasn’t changed. He kept saying what is it. That’s when I proceeded to check my online account with them. My entire rental history and information was DELETED!!! I think he or they did this to cover their tracks so they wouldn’t be liable for my parking ticket.
I stayed at the parking lot for over SEVEN HOURS! I did not have the funds to simply throw away hundreds of dollars to get out of a parking lot when I was supposed to be COMPENSATED for the use of my car. I missed out on work, as I was scheduled to work soon after arrival at LAX. I was on the phone with Hubber for hours. They even promised to send a representative over and no one ever showed up. Eventually I realized I just needed to leave the parking lot and get on with my life. So I paid the fee. The manager of the parking lot reduced the fee to $ 271.30 because he’s seen numerous people (renters and car owners) completely stranded and abandoned by Hubber.
I am now looking forward to taking this up in small claims court. I have enough of an email trail that I am sure I will win my case against them. But who in the world wants to spend time in court fighting a company? I did not even want to write this review. But as my best friend mentioned it’s my duty to inform someone else. So, this is for you. I hope it helps.

I leased out my car longer term with Hubber and all of my anxieties about leaving my car in the hands of others were addressed. There were some complications — such as minor damage to my car — but everything was restored to drop-​off condition as promised. The company is still in start-​up mode and is probably not yet for everyone, but if you have a little patience and could use a some extra scratch leasing your car Hubber is worth seriously considering

For those passengers traveling international. Stayed clear this company. I work for an airline and I just had a customer come in. looking for this company called the phone number listed only to find out that they said that they didn’t have a car for the customer. Had the nerve to ask me to help them find another car. These folks a left stranded here at the airport without a car. Unbelievable

It wasn’t that bad, but I most likely won’t use them again. I thought the 105 shuttle would be circling around with all the other shuttles, but after waiting a bit that wasn’t the case. So just make sure you call the number listed in your confirmation email once you get your bags.
They had a small kiosk setup with an iPad installed with a Hubber app in the waiting area of the 105 parking garage. You check-​in through the kiosk and they bring your car down… well that is how it works in theory. It wasn’t able to locate my record, so we called the help number, no answer. I send an email to the help email address, no response. I call another number I found online, no answer. This is 10am on a Wed, so it’s not like a weird time of day to have no response. Another customer waiting there got the kiosk to work, but he was still waiting for someone to appear.
We all waited about 30 minutes and finally a Hubber representative appears. He seemed frazzled and he didn’t fill me with confidence that I would have a car ready. He can’t get the kiosk to work either with my info, so he had to call someone on their tech support team. After another 10 minutes or so, an employee that more obviously manages the cars comes down and takes the rest of my info including photos of my driver’s license. He brings down the car and gives a rundown of the features and points out scratches that they know are already on it. The other customer that came in before me is still waiting for his car.
The car itself was a great value for the price, a Jeep Grand Cherokee that handled very well on the road. A minor annoyance was a high pitched buzz from the air conditioning. The car was also warning us about an oil change and a low battery on the remote. You aren’t getting the normal maintained fleet of rental cars here, so I’m guessing the next person will encounter the same problems until eventually the remote won’t work. (keyless start, so they will be stuck until they find a battery, good luck calling Hubber for help)
The car return was a little weird, just had to park it on the street outside of the parking garage and give the keys to the 105 parking garage attendant. (not a Hubber rep) I just had to hope that Hubber somehow knows I returned the car on time, but they did bill me properly in the end. The ipad kiosk was mysteriously gone, maybe someone stole it or they are revising the app, so I’m not sure if you’ll see it again.
I think they could win me back since the concept is a good idea, but next visit I’m going back to Avis.

Rented a car for a week, it was not exactly what I thought it would be. I would definitely agree with the person who commented before myself, that «this place is not for everyone.» it definitely was not for myself and friend. I would not recommend this for young adults, especially «kids» who are in their early 20s, such as myself.
I mean don’t get me wrong, the idea of renting someone else’s car is an awesome idea, but I felt that there could have been a few things the company should have stated in their website for future renters, such as:
— The company does not take prepayments, renter would have to pay upfront.
— They charge, I think $ 250 for insurance (Which they failed to mention on their site & in person.)
— Charge for not filling up the gas tank (Which I’m not so sure myself because I didn’t want anymore complications or miscellaneous charges from Hubber.)
— You may not get the car you pick on their website, because somewhere states that you get a car «Similar» to the one you chose.
Truthfully, I was not satisfied with anything. I felt that the staff wasn’t as professional as I thought they would be, thinking that this would be like any other car rental company. If you are my age, 21, just pay the extra money for whatever «underage fee» at another company, because this is not the company for you. I’m not even going to go into full details of my experience because I’m pretty sure that I am and should be the only one to have experienced the things I did.

This place is not for everyone. You are borrowing someone’s personal car with little more than a business card as proof that you didn’t steal it. It’s clearly a startup, but the model is a really really smart one and this place has a ton of potential. We got a nice, well maintained, well cleaned, Lexus ls 250 for the same price that you’d get a small sedan at a regular deal. Tax, fees, insurance, everything — all included. Air conditioned leather seats, built in sat nav (though lexus sat nav does suck, that’s no fault of Hubber!), sunroof, powerful engine, good handling, spacious, really everything you could want in a car. All for the price you would pay for a crappy cramped compact.
Let me walk you through the process though, cause this was the weird part that is definitely not for everyone. We arrived at LAX, waited for a good 30 minutes for the barely marked shuttle to come. The guy on the shuttle was nice enough, took our bags, confirmed we were on the right shuttle, all the usual. We arrived at a parking garage with no signs for Hubber at all, but were told this was the place. All the other people in front of us were in line before us due to our confusion, but when we eventually got to the parking garage counter, it turns out this garage also rented out the cars that were long-​term parked there if the cars’ owners wanted to rent out their car. So after another 20 minute wait (for the line that had formed before we realized our mistake), we were in our Lexus ls 250. They had made a copy of one of our licenses, had us sign one sheet of paper, and put a card down, but that’s it. No discussion of policies, no insurance claims photos or anything, no inspection done in front of us (presumedly done upon return of car only). We drove around for a week or so not knowing what would happen if we got pulled over –the only proof that it was a rental car was a small booklet with a business card in the glove box. This was especially worrisome, because if they checked the registration they would find it belongs to some nice lady who lives in Beverly Hills and not us or a rental place. Anyway, we didn’t get pulled over, but we did end up with a really great car for a really great price with really great insurance covering it, and nice people handling the whole thing. And we saved a ton of money. So if you feel confident doing this, then you really have to do it. They have Lexus, BMW, Audi, Mercedes, Tesla, Bentley, and a bunch of others all for unbeatable prices. And for all I know, it’s changed a lot since January 2014 and they have them clearly marked as rentals with proper proof and all sorts of things.

I had a pretty good experience with Hubber during my weekend stay in Los Angeles.
I rented a BMW convertible z4 for 2 days that cost $ 90. It was a very enjoyable ride.
There were a couple inconsistencies that caught me off guard when renting the car at LAX and the drivehubber website.
The hubber website states that you do not have to bring the car back with a full tank of gas, however, the parking lot attendants insisted that I did. They said if I didn’t, I’d be charged, «like $ 10/​gallon» to fill it up.
Also, there is a $ 250 deposit that is taken on top of what you are charged when you make the reservation online. I wasn’t expecting it upon picking up the car, but it was fine. It got returned to me approx 3 – 4 days after I returned the rental.
Getting to hubber was really easy. You’ll get instructions via email on how to get to the car upon your arrival to LAX. You’ll need to catch a bus that will take you right to the parking garage. I waited for approx 20 minutes until it came by. There are TONS of buses that all have different numbers on them. Just look out for the bus labeled «105» and wave it down, otherwise it may not stop, so pay attention. If you’re in a hurry to get to your hubber car, just cab it and give them the parking garage address that’s in your confirmation email.
*TIP…Make sure to print your rental confirmation and bring it with you when picking up the car. It just makes it easier. I didn’t do this, and had to dig up the email on my phone and email it to the parking lot attendant.
*TIP…I would suggest taking photos or a video all around the vehicle. I didn’t do this and realized later that the back of the car had a couple dents and scratches. I was afraid that I would be blamed for it, because the attendants didn’t do a walk around with me (thankfully i wasn’t). I’d suggest a video and make sure to get the attendants in it as well before you drive off.
The main contact for hubber at the LAX parking lot is named Westin.
I’d definitely use the ease of hubber over the rental car companies any day.

Hubber is great! I live near LA and I often go on vacation through LAX. Now I can leave my car with them, rent my car out and earn some extra cash on the side while I’m not using it.

I was skeptical about Hubber at first but after listing my car with them when I left town recently I am sold!
The whole process was easy, my car was taken care of by the person they rented out to and it was nice to return to a washed car and some extra cash.
The only con of the service I can see there being right now is since they are a new company they have a limited inventory but I’m sure that will change soon enough!
I definitely recommend trying them next time you are going out of town.

As a student going home to visit the family, HUBBER was a great way to avoid airport parking. It was also cool to make some money on the side.
Can’t beat the complimentary car wash either.
I’ll definitely use the service again. My car will never feel lonely when I leave it for an extended amount of time.

I frequently travel to LA for work and therefore need a car constantly. However, my growing frustration with car rental companies over high costs, slow services and cheap inventory, led me to find my new favorite service — HUBBER.
I can now rent a luxury car for a very low cost (both rental and insurance) directly at LAX. I 100% recommend this service when you visit LA!

The actual service they delivered versus promised was worthy of five stars. However, I’m taking away a star (for now) because they are still in the start up phase and there are some technical/​operational difficulties. But, once the kinks are worked out and depending on how my future experiences go (there will definitely be more), I will update.
Concept is simple. Put your car to work for you while you are out of town. Drop off the car with valet guys at 105 Airport Parking, state that you are using Hubber (they’ll take a few pics of your car). Get shuttled to LAX by some of the friendliest shuttle drivers at the airport. Enjoy your trip. Receive a warm welcome from the shuttle drivers. Show your driver’s license and off you go in your washed and fueled car. Wait for a check in the mail (beginning of the month following your return).
I understand this isn’t for everyone. If you’ve named your car, sing to your car daily, or typically park your car six spaces from the next closest car; you should probably skip this. However, for those that do not experience separation anxiety from their car and keep your car in good condition; this rocks!
PROS:
Don’t pay for parking
Free car wash
Earn rental commission
Valet parking
Quick process
CONS:
Need to remove personal belongings from car
TIPS:
Call when you land and tell them you’re with hubber/​car make/​name, so the car is pulled up for you.