Kirk Flooring

My previous review has been removed, but I feel passionate about this review:
Given all he 5 stars that have been provided to date, I have debated long and hard about my review, but as more and more time passes without any contact from Kirk Flooring the more disappointed I have become. I think that I am being generous with the 2 stars.
I contacted Kirk several months ago to provide a quote for the installation of bamboo flooring to match what I already had. His suggestion was that I supply the wood. It took a long time to find a close match and I bought the last batch as it was discontinued. The initial rounds of requesting and receiving quotes from K.F. was not as robust as I would have expected. Dealing with contracts and purchase orders on a daily basis maybe made my expectations too high, but the quote was very short on detail. Well, the flooring was installed. It took 3 days to install approx. 300 sq. ft, which was OK as it also involved floating leveling compound on the concrete floor.
My main disappointment came after the job was done. I received an email on the final day with an invoice and only a request to pay immediately. No call or visit to find out if the job was satisfactory (which it was not). I made a remark as such in response to the above email, and have yet to hear back from the contractor. I have given K.F. over a week to respond, but nothing.
Here are my issues:
The quality of the craftsmanship was sub-​par. The gaps around the edges (at the walls) were so large in places that the baseboard moldings could actually slide down into the gap. The pie shaped spacers that were cut and placed around the edges were left in place and I had to take them out… often having to chisel them out as the glue had set up and held them in place. (I was responsible for replacing the baseboard moldings) — thank goodness.
In various places, upon rapping on the floor with my knuckles, areas sound very hollow, which would indicate that the flooring is not well adhered to the concrete?
The crew left a horrendous mess in my backyard (now…my backyard is no fairytale, but still…)
The area where the new flooring met with carpeting — the carpet was just left hanging there, not trimmed and tacked, just loose. it only took me less than 10 minutes to trim and push into the tack strip, so just as a matter of pride of workmanship, why couldn’t they do that?
Beer bottle caps were laying in my backyard. It was a brand that I have never had at my house, so I can only guess that the crew was drinking while working.
The crew evidently decided that they needed ballast to hold the newly glued flooring down, so they scavenged items from my driveway and back yard, and not only did they not put things back where they found them, but they used my portable generator and when I got home I found it leaking fuel down the driveway… I repaired that and put it back where it originally was.
They used my garden hose to mix the concrete, but left concrete on the threads of the hose fitting, which then dried. I had to chisel that off so that I could reattach the spray nozzle.
There were so many dents, gouges and glue stains on the walls, that I had to repair the walls and repaint the room. Not what I had planned to do that weekend, or money that I had planned to spend.
K.F. was the most expensive quote that I had received, but contrary to my usual route, I decided not to cheap out and go with the low bidder. Needless to say, I am very disappointed and cannot recommend this company.

If all businesses ran as well as Kirk Flooring, Unilocal could retire. Kirk Flooring is all great things rolled into one: professional, knowledgeable, friendly, fair and dependable. In the course of two hours, we’d had our measurements taken, carpet picked and install date scheduled. We are delighted with the final results. We got a truly quality product from a truly five-​star company.

Kirk and his team are AMAZING. They gave us a great deal on refinishing and repairing our hardwood floors. They were fast, nice, and did a fantastic job. Their customer service is awesome. Leann in the office is so nice and helpful and Kirk is always there when you need him. Thanks again for all your help! We couldn’t be happier.

Kirk Flooring did the impossible for us! They were able to refinish our wood floor — a combination of solid oak and cheap engineered birch — which other flooring companies had recommended replacement. In addition KF also installed new vinyl flooring in our bathrooms.
Kirk Flooring had the best price. The service was unmatched. Kirk himself was a friendly and sincere person to deal with. Salvadore did a great job, and always had a smile on his face.
We were surprised at how many different things KF could do to make the job simpler for us. They removed and re-​installed the toilets. They removed and replaced the baseboard, caulking, fixed the existing carpet edge, replaced door threshold and weather-​stripping. They did a beautiful job on each of the items above.
We definitely would recommend Kirk Flooring to anyone.

Highest rating! They were responsive to our needs, came in at a fair price to refinish our hardwood floors, emailed the estimate promptly. Arrived on time, did the work beautifully, clean and with excellent instructions for care. A few days later, another of our resources backed out on a carpet stretching need, so I phoned Kirk and that day they sent out two professionals to measure, estimate and do the job. Our floors are gorgeous. Definitely recommend.

I just had some linoleum put in and they did an excellent job, I love it. Kirk, Veronica and the whole team were so nice to work with. I will be having them install carpet later this year.

Kirk has the best selection and the best service in town! I send all my clients to Kirk Flooring. Leeann is very helpful in the showroom and will help you choose from their huge selection. they also have a large selection in stock at their warehouse ready to go. Thanks again Kirk Flooring for the great job!
I will Defiantly recommend you to everybody I know.