Quest Nutrition

I’ve eaten Quest Bars for years. I’ve referred numerous people to them, their customer service has always been pleasant and their bars have always been tasty.
Lately I haven’t been impressed with anything. I ordered a bunch of items before Christmas and never saw a single item for over a week, which was very strange because normally I would get things the very same day or the next day.
I contacted their customer service via the online chat and spoke with Karagan who apologized for the inconvenience and was sure it was because of the holiday season and shipping was backed up, she told me to make contact in a few days if I didn’t receive my order. Those days came and went and I ended up calling this time and talked to her again. Karagan said there was a problem with the ingredients and they were just trying to get everything fixed. I found that odd because I checked their Twitter and people were getting orders left and right, even the same things I ordered.
I waited a few more days, keep in mind this is after Christmas, so ended up going to a store and purchasing them myself. I talked to Customer Service again and made contact with Anita. I told her I wanted to cancel my order as this was taking so long and that while everyone has been nice, I shouldn’t have to call to ask where my item is, it should be the other way around. Anita apologized and told me that she wouldn’t be able to refund my order as Billing isn’t open, and I would have to wait until tomorrow, but I would receive an email saying my order was cancelled.
A few days passed and I received no email, so I made contact with Customer Service again and talked to Noah. He informed me that my order was canceled, and that he would start the refund process that could take up to 3 – 5 business days. So eager to take my money, so hard to give it back. The next day I received an email saying my order was canceled and my money was refunded.
Through this whole ordeal I did my own research and found that there’s some dispute about what kind of ingredients they are using in certain bars, substituting plant based protein for cheaper unhealthier corn syrups and trying to pass it on as healthier. I understand it’s a business, but don’t lie to your customers about your products to save a quick buck when your business is already booming. People will wait for a good product.
I’d still buy this product if it was the older formula, as there are some that’s still out there, but not with this newer one. Even Amazon has suspended the sale of their Cookies & Cream bars as so many people have complained.

After I emailed to complain about the plastic I found in the bar they shipped me 5 boxes of new ones!
They took down my email address incorrectly, they should have taken my phone number as well and verified my email.
I ate a Cookies and Cream that was in date but was VERY hard. They seem to have some quality issues sometimes.

Amazing customer service! I recently made an online purchase of 5 boxes of Pumpkin Pie Protein Bars. There was some glitch with the website where it charged my PayPal Account but did not process the order. I was placing the order late at night on a Friday so I figured I would contact Quest on Monday then promptly forgot about it. Quest customer support contacted me on Monday on their own when they noticed they had received a payment without a corresponding order. I wrote back to them to confirm that the items that were still in my shopping cart were indeed the ones I had paid for and they immediately sent them. They also included a free sampler 12 pack of protein bars to compensate me for any inconvenience. I was very impressed with their pro-​activeness. Usually I find myself having to request compensation for inconveniences so I was thrilled that they took it upon themselves to do it without my asking.
Now onto the products. These are by far THE BEST protein supplements I have ever tried. I used to be very obese and went through a medical weight loss program under the supervision of a physician doing protein liquid fasts. I lost A LOT of weight and have thankfully been able to keep it off (more than 10 years). Keeping off the weight means I have to employ the knowledge the clinic taught me which includes keeping track of my caloric and protein intake. Getting 90 grams of protein a day while keeping calories down is not easy. The Quest protein powders are the only ones that I have found that have 20 grams of protein and only 100 calories. That is a godsend for me and allows me to have some extra wiggle room for my calories for the day. I really like their peanut butter protein powder which tasted like real peanut butter and is very filling. I also like their salted caramel protein powder which tasted like salted caramel ice cream. The protein bars makes you feel like you are cheating on your healthy diet plan. My favorites are Apple Pie (actually has little pieces of baked apple), Banana Nut Muffin (has pieces of almond and walnuts), and now Pumpkin Pie (its like a little piece of heaven). None of their products have any weird aftertastes. I usually start my day with one of their shakes and then the protein bars are treats through out the day as well as dessert. Their protein bars are great to relieve any daytime cravings for sweets. Most of them take on a whole new dimension of tastiness if you microwave them for 10 – 15 seconds. Their protein powders also come with recipes for baking an cooking which is an added bonus to give you some variety.

Unilocal Challenge 2015 ²³⁸⁄₃₆₅
On a quest to add extra protein to my diet, a pre or post workout snack and came across these bars in about 15 flavors.
With flavors like Smores, Cookies n Cream, White Chocolate Rasberry, Strawberry Cheesecake, Peanut Butter, Pumkin Pie. These beauties offer a whopping 20 grams of protein. If your concerned about fat grams or sugar read the label. Some of the bars have more grama of fat than others. For the most part they are under 200 calories and have 20−21g of protein.
Now, these beautiful names taste nothing like they sound. If your expecting something delicious like creamy cheesecake you may be disappointed. Some of these bars are delicious but have a bit of an after taste to them.
These bars run from $ 2.25-$ 2.99. I get mine from my gym, or from 7 – 11. They make for an easy snack while on the go and curb my sweet tooth.
#721

This 2 star rating is for the fact that Quest Nutrition changed the ingredients in their products without letting consumers know.
I called them earlier today to ask some questions concerning the change in ingredients and I was given an answer.
I’m glad they were honest in answering my question, but it still doesn’t change the fact that they’ve put a new ingredient in their protein bars, which is hard for me to digest.
And I’m not the only one with this problem of not being able to digest their new bars.
I use to be a huge fan of their Quest protein bars, but now that is all over with. I will state that they offered to replace those bad tasting bars with an older batch that has the former ingredients, but thats truly only a temporary fix.
So basically for me this means I can no longer buy their Quest Bars. I’m pretty disappointed and
many times just wish companies would leave their products just how they are and stop messing with something that doesn’t need to be fixed.

I have been ordering from Quest for over a year now. Their products and service are great. I will usually order a single item first to try it out and if I enjoy it, will order by the box on subsequent orders. They even throw in a free sample every now and then.
I recommend setting up an automated delivery (every month or two months) to receive a 10% discount.
Their service extends beyond when the product leaves their warehouse. If the shipping company messes up they will send out a replacement shipment with top priority. They have even compensated me for any delays (that were not even their fault). Their customer service is available instantly either online or by phone.
This is an honest company, making great products with incredible nutritional numbers backed by tremendous customer service.
My highest recommendation.

I am a fan of Strawberry Cheesecake, however, their Quest Bar is nothing like a cherry cheesecake, even if the picture makes it seem as such. I know that nutritional bars have a taste, however, no cheese cake taste. It does taste good and is under 200 calories with 20g of protein. Good as a snack from point A to B, however, hard to digest, therefore, I suggest taking this with water.