Department of Motor Vehicles

This place is horrible, the employees are so rude ! They rushed my father to take road test, some lady had the nerve to tell him to hurry up when it was 2pm and they clearly close at 530pm. All their employees act like they have something better to do rather then helping you. I will never come back here again!

Came here today for the first time. The employees were all very nice and pretty congenial considering the amount of people they were taking care of. They were very well organized for the facility being as outdated and congested as it is. I spent more time here today than I have spent at the DMV total for the last 20 years and still left in a good mood. If you pay attention and are nice to the people trying to take care of you, they will do the same.

The people here are very rude and playing office politics with peoples lives. Went here to get a TVDL since this was the only location close to the city that was offering this service. You can tell once you step into this place. That they are completely unorganized when it comes to driving test and testing. There are two people in particular in this office that I really do not like. It is a Latina chick with a short hair style and a white guy that seems to wear the same red shirt every time we are here. Not sure what he is, but these two are office rats. Playing games and making lies to people about their testing results. Making jokes about people in the office and basically denying people service. I could have sworn you could miss 7 questions and still pass, but any who. I have seen people like them before and know their story too well. You may not believe in karma, but I know how the world works and you will have your day.
I would advise if you’re trying to get a TVDL. Just wait and do it within the city limits. Traveling to the upper butt crack of the suburbs is just a waste of time. I will say WHAT UP to girl with the ponytails and tattoos. I will say she is the realest person at this office and I hope she is doing great.
Other then that to the people that über friendly and helpful at the office. Thanks. To the two people I mentioned above. Get your life together, because you can loose this comfy job and be in the same situation being denied services and having jokes poured on you. –Olium

I went with 2 stars as I do not want to indicate that this Facility is all bad. I have gone here a number of times in the past and the experience has been ok. The staff is generally helpful but not really friendly but again it’s the DMV. One of the pros to this place is it’s generally not crazy busy and you can get in and out in a fairly reasonable timeframe. However they obviously have a policy in place to get the facility closed and staff out quickly when it’s time to close. I always check the hours and do my best not to hold people up regardless of where I go. But when you post your hours of business on your door and the web you should stick to what you post. I arrived at this facility to transfer title and buy plates a few minutes before 5:00 and they stated they were open till 5:30. I was met by a sign in the hallway behind probably 10 customers that read due to high volume we have suspended services for today. I was then approached by a officer/​security guard and a unknown worker. I asked why, he said when the lines get long they cut them off as to get the workers out on time at closing. They then welcomed me to come back tomorrow when they open. I explained that was not convenient as I had a very sick family member at home that my wife was watching and likely could not come back tomorrow. To this I got little response except to be told they would be open early tomorrow. As I left I turned back and told them that this type of policy was not right and if they were going to be inconveniencing people they should at least post this policy on the website and well as on the doors by the hours. I was then told I was upset because I was dealing with other issues and this was not their issue and to come back tomorrow. He said workers want to get off on time and not have to be there all night! Do you understand, I explained I have worked in retail for 30 some years and have not turned away customers that show up even a minute before closing, we stay and do our jobs. He said you do that cause you want to make money, no it’s called customer service.
I get it now, but do us all a favor DMV and give the public fair warning of your policy’s POST THEM, or stick to the hours you advertise. I checked the web again the only stipulation by the hours is regarding getting there at least 30 minutes prior for a road test, this was not a road test.
My tip for now get there at least a hour before closing to avoid this from happening to you.

Complete losers… their website states 7:30 am opening but when u show up there is a paper sign stating closed… u pos’s owe me for lost time and money getting to your place and finding out you are home in your trailers… yes i am pissed… there was a ton of people pulling up in the same boat and you have no respect…

Friendly staff. Great service. The lines are not crazy like other DMV’S. Also the staff here is nice and helpful not like most places.

They closed and locked the doors over 2 hours early on a Saturday. No notice or sign of reason why.
Dozens of people in the parking lot were stunned like I was.
Don’t waste your gas by going to this dmv.

I always use this location. I just left there after getting license place sticker for her vehicle and our trailer. Pretty fast lines and the lady that helped us was nice. The parking lot needs to be completely redone.

This was pretty good. Went in to get the sticker for my plates renewal where this line wasnt too big. It was fast but the lady at the counter wasn’t too patient since line built up and didn’t bother to explain fully. But otherwise DL side of it isn’t bad here.

Extremely friendly staff — at all stages; right from the reception to the road test examiners.
I have been to three different DMVs — this place beats the rest on all levels. Even on a Saturday which sees a lot of rush, they were courteous and nice to all the folks who had turned out at the DMV; right from teenagers to aged folks.
Compared to my road test at other DMVs, the examiner did not yell at any point; and clearly explained when I did something wrong, while correcting me right there. In comparison, the folks at Deerfield & Libertyville literally yelled at every small mistake of mine as well as other folks on the road who did mistakes.
Full marks to the smiling folks at Elgin! I drove a good distance to this DMV based on recommendations, and I definitely am going to be here again for all further tasks.

Quite possibly the BEST experience I have ever had registering vehicles and getting my DL. EffIcient. Friendly. Helpful. Registered 3 cars and got my DL all in 45 minutes. TOTALLY NOT what I expected for my first time registering cars in the greater Chicagoland area!

Nice employees. Arrive early or resign yourself to an hour or so of waiting. This was where I got my first driver’s license. Since then, I’ve come here a few times, haven’t had a negative experience.

It’s been a while but every one of my experiences at this IL DMV location have been just … swell.
Long but quick lines, smiling employees, get in/​get out.
What more can you want? A massage or something?
OK, that would be cool, but what you NEED is quick lines, smiling employees, and to get in/​get out. They’ve got that down pat.

Service here is very disappointing.. Online said proof was needed for an address change so we brought proof via our phone and they said one has to be a hard copy. We desperately asked for suggestions because the updated license is needed today but instead of being helpful she was rude and repeated herself and asked us to move on. Security guy was kind enough to let us know we can get a hardcopy of the registration and that would suffice, from another line. Too bad the employees WE pay can’t provide the same assistance

It’s a DMV. It’s not a place where dreams are made. I’ve survived being here on an extremely crowded Saturday with lines stretching outside the door to the parking lot, and their employees were on top of everything, most were pretty friendly, the cop had a good sense of humor, and everybody who was in the door before closing was served (except if you had to take a road test, those were «wait at your own risk», which is fair.)
My suggestion: Don’t go to a DMV on a Saturday. Even still, this is probably the best DMV you’ll find in the suburbs.

I was impressed with the kindness and courtesy at this governmental office. As soon as I walked in the lady behind the counter began asking about my phone case and we had a very pleasant conversation. There were a lot of people, but the flow was consistent and at every stage of my renewal there were generally pleasant people. Not a bad place to go overall.

Dare I say it? The Jailed governor gets much of the credit but so does Jesse. By the way, for all you youngsters, this used to be a nightmare experience. It is as good as it gets for a Government agency. Thanks folks.

Very rude staff. I entered the facility to renew my drivers license. The first staff member loudly asked me why i was there. Everyone in the facility probably heared him. Horrible manners!

Went today at 8am to renew my license.
Was great considering I was the 5^th person in the door. Employees were process driven but friendly (which I’d like if I were visiting later in the day!) … Was in and out within 10 minutes!

I battled with giving them 2 or 3 stars and after thinking about the +‘s and -«s I obviously went with three. Here’s why– They have gotten better and thank you Jesse White for making one of your priorities– increasing customer service satisfaction! It use to be full of poor attitudes and unhappy people. It is much better. With that said, government service facilities need a lesson in streamlining their operation. It seems archaic and there are always super long lines.