Edible Arrangements

If I could give 0 stars I would. I ordered a «last minute» arrangement at 3:15pm this Sunday. Store hours say until 7pm. When I called to place my order I had a 20% off email of $ 50 or more. The «promo» code didn’t work even though I had the email to confirm. This was beside the point I still ordered an arrangement and expected delivery. When I warned the recipient that it was coming she had called me to tell me that they missed the delivery. Not a big deal until I called the Elgin location and spoke with someone who told me that they «left it with a neighbor»
I NEVER authorized this and in this day and age who knows if they neighbor would actually be honest that they received the gift.
I asked to speak with a manager, spoke with SERENA. I explained I know being a «late» order things may be rushed but I would like to be informed the delivery was not made to the correct house. She explained this is policy to leave it with whom ever answers the door.
My frustrations are the way the entire situation was handled. After speaking with «owner/​manager» she did not offer anything to make the situation better. I explained I am an owner of 6 business’ and my success comes from customer service! Saying «sorry» doesn’t cut it unless you lead with that in the conversation. She only expressed her «sorrow» after I asked her how I was going to be compensated for this unprofessional experience. IF I was explained «company policy» of leaving the arrangement with «whoever answers the door» I could have been less upset however SERENA was RUDE, inhospitable, and unprofessional. After I asked her for the corporate number and her last name she explained that I can «Google» that information and refused to comply. If I am a «business owner» I would have no reason to NOT give out my first and last name. Actually I would never let a situation escalate to the way it did to the point where my customers were this dissatisfied with a service. I will NEVER USE OR RECOMMEND anyone to go to this location due to the lack of professionalism.
I WILL BE CALLING CORPORATE, not for a refund but to give them feedback as to the handling of their brand name.

Love this place! Best gift ever. It’s so good. The fruit dipped in chocolate is amazing. They always have some kind of special. They are always good about the time too. Friendly workers. Just a great place.

For my husband’s and my Anniversary, I thought getting him an Edible Arrangement might be a cute idea. I’ve had Edible Arrangements in the past (from different locations) and they were always very good.
So I ordered an arrangement and anniversary balloon bundle, which totaled to almost $ 120.
So I stayed home waiting for the delivery, which I assumed would be in the morning (otherwise I would have picked it up myself). I called them and they said they can’t guarantee delivery times. Fair enough. After waiting for hours, it came at 2:30 PM. The store opens at 8:00 AM, so yes, I was waiting by the window since 8:00 AM because my doorbell was broken. Anyways.
Once it arrived, I noticed that there was only one balloon attached to the arrangement with the ribbon really crappily curled. I had to recurl it to make it look decent. I paid for a balloon BUNDLE. Shouldn’t a bundle be more than one balloon? Maybe like at least two? I would have been better off going to Party City and buying a few balloons for the same price.
As far as the fruit. Omg. The grapes were all soft. Not one was firm. All of the fruit had tons of condensation on them. The strawberries didn’t look good. The dipped apples weren’t crisp and the chocolate coating was soggy. Some of the melons were starting to turn transparent, as fruit tends to do when it is cut far in advance. I asked my husband how much he thinks I paid for the basket, and he guessed about $ 40. What an embarrassment! It was obvious that they made my arrangement far in advance as none of the fruit was fresh. It was a basket of soggy and soft fruit. Which some of it even started to take on the taste of the kale that is used as filler in the cup. SO DISAPPOINTED! I am not the type of person to demand refunds, I just like to gather my dignity and never return to a place that has disappointed.
Don’t waste your money.