Called this place looking for wheels. They said they had them in stock. I mentioned I would be paying for the item with a credit card. He mentioned that they except cards just not via phone. When I arrived to there facility I paid for the wheels by card, but there was a 2% processing fee. I asked the sales rep if there was a processing fee via internet. He told me no! I asked him why he did not mentioned that to me when I spoke to him over the phone. He told me that I didn’t ask him, so he didn’t feel the need to tell me(sneaky, sneaky). To me if you know the answer and your withholding information that may be deemed useful /important to the customer, that is considered dishonest. He knew I was going to pay with a card in at advance, but yet he didnt tell me that there was a processing fee. POORSERVICE!!!
Tom D.
Évaluation du lieu : 5 Lake Forest, CA
I bought a transmission from them, dealt with Scott. It was a very good experience. Price was very fair, shipping cross-country was cost effective and it was well secured/packed. Excellent communication and updates on the process and status. As it turns out there was an issue with the transmission I bought and they resolved it within 20 minutes of my contacting them — they stand by what they sell. I am very happy with the experience, and highly recommend dealing with them.
Haley L.
Évaluation du lieu : 5 San Francisco, CA
Driving through Chicago to California with a trailer on my car and blew my transmission from too much weight(thanks Uhaul). Had a hard time finding a good deal on a new one until I found Elgin Super Auto. Spoke with both Bud and Bryan — they were both really helpful in getting the correct transmission to my guy quickly and it worked great. I was on my way in no time — unlike the original 2 weeks I was quoted from my guy to start. I would definitely use them again if I was ever stuck in Chicago again.
Kara D.
Évaluation du lieu : 5 Morton Grove, IL
I have been using elgin super for a very long time. my main contact over there is Bud awesome customer service skills always sends me clean parts and the prices are great. Bud is very knowledgeable and makes ordering parts an breeze.