Menards

If I could give this store a lower rating I would. The few times my husband and I have been here to purchase things for our new home we’ve been repeatedly let down by the lack of service and knowledgeability of the employees. While they do run a good deal for 11% back on purchases through a rebate, employees are more interested in clocking out than giving customers a receipt which is required in redeeming the rebate money. Every experience here has made me want to pull my hair out! None of the employees are on the same page either, as they all say different things when asked something. We honestly just drive the extra few miles to Home Depot now as they are much more helpful, knowledgeable in their departments, and are a million times more approachable/​friendly. They actually know what they’re talking about! It doesn’t hurt that they offer a military discount, too.
Oh, and the shopping cart «huts» at Menards just seem to be the hangout for employees who are supposed to be rounding up the carts. They seem to spend way too much time here hanging out and checking their phones. It’s ridiculous.
Don’t waste your time here — go to Home Depot in South Elgin! Prices are cheaper there, too!!!

This place is huge, has a bunch of house-​hold things necessary, I just had dropped by to check it out and see if I needed something, you can probably spend an hour or two here if you were looking for few things to set up your place.

What a joke today, no one wanted to help in building materials. No customers to explain why they are horrible today, but today’s experience was bad.
Wait in line to buy bricks and other items, they said I had to go to a different desk and another line. Why not have people in the material area to help on this. Great, order what I need and now I cannot pay the and had to get back in the register line, wow.
Pull around to get bricks and of course no one available. 15 minute purchase takes over an hour
Manage your customer service menards

Every department in this store is stocked full of incredibly knowledgable employees. For example, the guy in the trim department helped solve a problem I had covering some gaps between the wall and floor, he got down on the floor and mocked up pieces of trim to help me accomplish what I was trying to do; a real problem solver. The lady in plumbing gave useful advise on what toilet was the best value, knew what other parts I would need for install, and helped me understand the installation from her own experience. No silly «self check out», you always have a real clerk, and the lines are never long. Furthermore, the selection is excellent and they stock some other essentials to help skip a trip if your wife needs a gallon of milk while you’re out for some lumber. Awesome service at a killer price!

A Menards is a Menards right? Not when you’re dealing with a lady such as myself asking 20 different questions about paint and finishes and you still manage to smile and be nice and not patronizing. This store has an awesome friendly staff, you cant beat that!