Midwest Center For Women’s Healthcare

Upon making my appointment I verified my retired military Tricare insurance was acceptable. The technician stated this was fine so I scheduled an appointment and a day off work. Upon arriving to the clinic I found the front desk very messy and even saw a technician with a piece of cake on the desk. They then proceeded to tell me they can’t accept my insurance. Yes. They turned away a 20 year Air Force veteran. Pathetic. They aren’t even worth one star.
Dr. Paradis’s office called to apologize and rescheduled me for today. She truly took great care of me and my needs.

I truly rely on reviews or word of mouth. I hesitate before I make a review. Sometimes, it’s just a bad day. However, this has been the most offensive doctor I have seen in years. Besides, being told my symptoms were not that big of a deal and most women don’t even complain about cysts, along with a horrible bedside manner, I decided to make it known that Dr. Korzen is as impolite as they come. This was not an appointment in the last couple of weeks. Like, I said I gave this practice the benefit of the doubt. I saw her at the end of December. However, as I just called back recently for my records to be transferred to my new Doctor, they answered the phone as rudely as they come. Then, when I stated what my call was about and my concern they said «oh yea you need to leave a message on the nurse triage line.» This will take days to receive my information or probably won’t come. I will update on the length of time it will take. I am appalled at their behavior, their response time and overall experience would be a negative number.

Dr. Christine Estes delivered both of my children at Sherman Hospital. The secret is booking appointments in advance and booking them first thing in the morning. She has wonderful bedside manner, worked with me on my delivery wishes/​birth plan, and it felt like we were all friends when it was all said and done. With my first baby, she actually hung around the hospital waiting for me to deliver. My son came at 11:03 pm, and I was so glad to have her instead of the on-​call.

I actually saw my doctor at the Algonquin location. Dr. Flynn is very nice – friendly and makes me feel at ease each year I stop by for my appointment. I don’t wait very long to be cared for. A very female-​friendly environment!

I absolutely LOVE Dr. Flynn! After reading the negative reviews it seems that people think that they don’t have time for their patients but I in fact think the exact opposite! I have never had a doctor more down to earth who goes above and beyond to make sure that all of my questions/​concerns are answered & taken care of. I honestly look forward to my yearly check-​up because of Dr. Flynn. She is SO personable and you can tell truly does care about the well-​being of her patients.

They are too busy for you. That pretty much sums it up. I have to call constantly for test results, and to get questions answered — and always feel like I am a hassle and have to dig for my own health benefit. It took them a week to tell me I was having a miscarriage… because my doctor never got the message/​test results from the office staff, although the doctor on call should have been able to tell immediately from my ultrasound, I found out later. This is one example of many. On the positive side, I will say the ultrasound tech at the Sherman location is fabulous.

Do yourself a favor and find a different practice. You and your busy schedule will thank you.
I’ve been to the office just once after having to schedule/​re-​schedule multiple appointments because this practice just has too many patients. Expect to be on hold for at LEAST 5 minutes every time you call. Even for something as important as an emergency room follow-​up, you can expect to be scheduled 4 – 5 weeks out. I got into a different practice as a new patient 2 weeks sooner than I was able to get in here as an established patient.
For ²⁄₂ scheduled appointments, they scheduled me, then called me a week or two prior to my appointment saying that they had to reschedule because the doctor was no longer going to be there. On top of that, at my first/​only appointment, my visit was cut short because the doctor had to leave (I was literally in the room for 3 minutes and talking to the doctor for 30 seconds), but I still got charged for an entire appointment.
Also, my ER experience with the hospital they’re affiliated with (Sherman) was awful. My experience with the on-​call doctor at Midwest Women’s Healthcare was also far from pleasant.
Just find somewhere else.

The staff here are the most unprofessional I’ve ever experienced. Please believe the other reviews and look elsewhere. If you do decide to go here, you will most likely love your doctor… I’ve heard they’re all great… but you will be treated like a second class citizen by the nurses and receptionists. You can expect at least 5 minutes of hold time for each time you get through to a talking person (that is, count on at least 3 of your 5 calls to get a «busy» signal… how is that even a thing anymore???)

I would not give a star if it were an option. This practice is HORRIBLE! Believe all the bad reviews. The staff are mean and have no sense of compassionate care. The reception staff put you on hold EVERY time you call for multiple minutes. Don’t bother contacting the manager because it does nothing to improve the experience. In fact it makes it worse. I was snarled at repeatedly by the first tech I encountered because the EMR wasn’t working for her, how that was my fault I have no idea. Then I encountered the meanest lab tech ever who had no compassion or ability to listen to a patients concerns. Ultimately I got the brush off from the provider; I am assuming because I called and complained about the horrible staff. Go anywhere but this practice!!!

This practice is one of the most frustrating places I have ever done business with. Every time you call you are out on hold for at least 5 — 15 minutes. Appointments must be scheduled two months in advance, because they accept too many patients and, even when an emergency strikes, it takes 2 – 3 weeks for them to fit you in for a five minute consultation.
The reception staff are incredibly rude and have no sense of urgency. If you make an appointment for 5 pm, don’t expect to be admitted until 5:45 or 6.
On the plus side, Dr. Korzen and Dr. Flynn are very informative and kind. But the service they provide is certainly not enough to justify dealing with this practice. Stay away at all costs!

I recently made an appointment with this practice despite my better judgment. Thankfully, I cancelled and chose a much better practice!
The first time I called, I was on hold for an hour! Then, they offered to take my phone number and call me back, but never did! I figured it was an honest mistake and called them again. I was on hold for 20 minutes. Finally, they made the appointment.
A few weeks later, I came down with a fever and called to find out what medicines are safe for pregnant women in their first trimester. I was put on hold again for 20 minutes. When I finally got thru, the receptionist told me what to take. I’m not in the healthcare field and I’m sure you do learn a lot working in a doctor’s office, but are receptionists really qualified to give out medical advice?
After that call, I received a call from the billing manager. She left me a message and told me how much the services would cost, but gave me no option other than a 12 month payment plan. I have an HSA and am more than capable of paying for the services, but, being new to the area, wasn’t sure about using this practice yet.
After reading all the reviews for Midwest and for Fox Valley (the prior name), I was so uncomfortable that I cancelled the appointment. When I cancelled, they didn’t ask if I wanted to reschedule or why I was canceling! They did not even care!!! I’m so glad I listened to my fellow Unilocalers. You should definitely find another practice.

I’ve been seeing a midwife here throughout the first half of my pregnancy, and she’s been pretty nice. I had been looking into possibly switching practices since I moved, but still was considering staying with this practice. However, I recently fell very I’ll with the flu (fever and vomiting… all of which I’ve been told to call the office if it occurs), and I left a message for the nurse to ask what I should do or what medications to take. I NEVER received a call back. I’m also tired of calling and getting the busy signal for hours. The midwives are nice, and the reception/​billing staff is really nice. However, after this incident, I will most definitely be switching to a new practice. I need to feel confident that I can get in touch with my care provider during business hours in cases of emergency.

I am a bit surprised to see such negative reviews as the place I went to was the total opposite of what these negative reviews say. I can’t hemp but winger if these patients were high maintenance and perhaps there was a miscommunication. As for the who if you have a high bmi, they won’t see you… ok I have a less than perfect body and overweight… they had no problem seeing me. Nor did they ask me my height and weight over the phone, wtf? I called the office numerous times prior to my first visit and the receptionist was patient, pleasant, and thorough with all my questions. As for the wait time for my allotment, it was pretty on point to my scheduled time. Everyone I saw there was pleasant and detailed. I can’t fathom why I had a nice experience while others had an experience from hell. But I did see that some of the reviewers do not review often but only when bad experiences happen perhaps these people are hard to please. This review comes from a truly nervous, paranoid patient, and I had a wonderful visit, that was easy. Scheduling a month out is normal for a good busy practice, I did call other places first and the 4 week wait for an appointment seem to be the norm. I saw Dr. Paradis who was very nice and personable. I will be going back.

Since «0» stars are not an option, this business gets a «1», which could be for the one isolated exchange I had with one of the nurses/​drs.’ aides (not sure her exact title) who actually took the time to listen to me for a few minutes.
The review goes downhill from here. I’ve been to this location twice for routine check-​ups with one of the doctors on staff. They were the worst doctor/​office visit experiences I’ve ever had. Both visits were similarly negative. I went back a few years later, for a second time, thinking I’d give them the benefit of the doubt, maybe everyone was just having a bad day. Second visit was worse than the first. I’ll start with the doctor. To be fair, I’m basically a healthy person (knock on wood) who tries to make good lifestyle choices and takes a proactive approach to health. I’m interested in alternative health treatments. (But I was also getting a routine gyn-​exam, so obviously, I value traditional preventative protocols as well). I dream of the day when either/​both «alternative» & Western medical protocols are used, without bias, based solely on what works best for the person and their ailment. If you’d describe yourself similarly, I hope in reading this review you’ll save yourself a lot of grief from feeling like you’ve just gotten bulldozed by this doctor for no good reason. On my second (and last) visit, I had a few basic personal health questions I wanted to address, but before we got to that I made the (apparent) mistake of asking the doctor about a common alternative treatment, to which she quickly became extremely defensive about and bothered by. I expected her to have an opinion, but I didn’t expect to be treated with rudeness and then condescension just for asking about it. She made it very clear that filling out the necessary paperwork was much more important to her than taking – even just a few minutes – to listen. She still had yet to finish the exam (awkward). I was so stunned at her response and demeanor I forgot about the initial questions I went in with. After I walked out & remembered, I went back. The doctor was now unavailable (though I had only walked out 1 – 2 minutes earlier and no one else had been called in – go figure) which is when (the 1-​star person) took the time to answer me. If you’re looking for a doctor who will treat you like a person rather than just another thing she has to manage in her busy day, don’t go here.
As for the office staff, I can only echo the other negative comments, ranging from their being non-​responsive to off-​putting. The benefits of making eye contact with clientele has been sorely lost on them, and what a simple thing that would be, what a difference it would make. Follow-​up on results were also lacking. If you don’t call, you won’t know. In short, their customer service is substandard.
Saving grace? I don’t ever have to go back there again.

Wow. All of these reviews are negative, but I’ve had the opposite experience here. My doctor was Dr. Korzen and she has been fantastic. I searched for a doctor for a long time, as I wanted to go to someone young and made me feel comfortable. Dr. Korzen always spent as much time as I needed talking to her about my questions or concerns. She even went out of her way to look up plastic surgeons within my health insurance network for a breast reduction surgery after one of my office visits. She printed them off United’s website and gave me the paper. That’s an extra step she did not need to go at all.
We’ve since moved to Indianapolis, so I am seeing a new doctor, but if we did not move I would still be a patient there. The office staff has always been very friendly to me and when I’ve called to speak to a nurse they always call me back promptly. I can’t speak for any of the other doctors because I’ve only seen one, but I’d recommend Dr. Korzen with 5-​stars.

When I started seeing this doctor, I made an appointment 1 month in advance and the day before the appointment they called me to tell me that they have to reschedule because the doctor I was set to see had a family emergency. Now typically I understand, however, this office has 6 or so doctors in addition to another office with the same amount of doctors. They couldn’t fit me into any doctor at the time even though it was their inconvenience and it’s their JOB to service their paying customer. So I had to wait another 3 WEEKS to see a doctor.
When I finally went in, I had to have an ultra sound. After the 1^st one, my doctor told me that I needed to have an additional one to make sure that what they saw the first time was correct. Okay, fine. Then on the third time they told me I had to have another ultrasound, they said it was urgent and I stressed I couldn’t afford just a Check-​up ultra sound. Well the doctor said it was urgent and sent me to Sherman Immediate care because she said it would be a lot cheaper than their office.
After that I received a bill for 4 times the amount I would have paid at Fox Valley. When I called my doctor to get this squared away, she said the conversation never happened. Likely story. She also told me that I wasn’t allowed another Ultrasound with them after that because I owed too much money… I owed $ 400. What do pregnant women do or women that need surgery or the women that have cancer? I’m sure those 3 things are way more than $ 400. That’s ridiculous. All of my doctor friends said this was completely absurd.
Not to mention every time you call to pay a bill they put you on hold for 20 minutes and never call you back when you leave a message. Oh and don’t bother leaving a message with the billing manager because one of the other ladies will just delete the message. This also happened to me.
Went for my yearly check-​up I was told my insurance number had changed so I had to fill out all new paperwork. Called my insurance, nothing changed at all. In my appointment the doctor performed a test that was $ 130 and just thought I shouldn’t be informed of the price at all. Which the nurses can give estimates and they have done this in the past. When I called billing about it they didn’t do anything but told me to just have a goodnight (at 9am) and hung up on me.
If you would like to deal with rude receptionist (who always put you on hold when you call, but when you go in are never busy), rude billing personal, and down right lying doctors, then this is your place to go!
More than a headache than anything else. I wouldn’t even give them 1 star.

Fair warning: They will not see you if your BMI is to high. I called and spoke to the receptionist to set up an appointment. She asked my basic information as well as my height and weight. I was then told that it’s their new policy not to see someone if their BMI is too high. Unless you’ve got a perfect body, I suggest looking elsewhere.
After emailing back and forth with them, inquiring why I had been turned away, I realized that the receptionist misheard my stats. However, the rude treatment that I received was more than enough for me to never give them another thought.

If I could give them less than one star, they would get it. Receptionist has an «I don’t care» attitude. Attempted to set up an appointment to confirm pregnancy. I have cervical cancer so I wanted a consult about how my treatment might affect the baby. She informed me that doctors wouldn’t see pregnant patients until 8 – 12 weeks. When I re-​explained that I wasn’t just pregnant, I was high-​risk. I didn’t even need to schedule a ultrasound yet, just wanted to see the doctor, she responded very snidely, that I had to wait until the appropriate time & the doctors scheduled a minimum of 6 weeks out (which was well-​over the min 8). How ridiculous. What if it was urgent? When I told the receptionist, that if they couldnt make time to see their patient, I’d have to find another practice who could. She said, «you go right ahead». Don’t care enough to see their own patients or lose them. Avoid & find someone else that you can trust & rely on.