Premier Veterinary Group – Kane County

I called on a Monday evening recently after my regular vet was already closed. The girl who answered the phone said her name was Molly and was extremely unpleasant, so much so that I almost didn’t go in. Thankfully when I got there another girl greeted us at the door and quickly got us into a room to examine our cat and take a history. She was very friendly and thorough asking about the symptoms that we had been seeing. The vet was somewhat awkward like she didn’t know how to interact with clients well, chuckling at odd times, but she seemed to know what she was doing.
Overall it was an average experience although the only one who seemed to appreciate customer service and patient care was the youngest one there.

I have been here with one of my three dogs last year & had a pleasant visit. They saw my dog right away & the doctor was helpful. Unfortunately, I made sure I found a new emergency vet in case I have a future misfortune with one of my dogs moving forward. Tuesday night, my dog kept having sever & lengthy episodes of a reverse cough, I called in to bring him in & asked if there was anything I could do in the meantime (besides the rubbing of the chest & stomach area) whoever I spoke to, it was as if I was a bother to her & all she kept telling me in a condescending tone was, «Well you need to bring your dog in… you should bring your dog in… that is why you need to bring your dog in». I was on my WAY to bring my dog in, I just wanted any type of professional help or something to help my dog the next 25 minutes to the vet. In the event of an emergency, there should be someone who is willing to give some type of advice/​aid — not someone who is annoyed & spoke as if they cared less…

We were on vacation in Florida when our 14 yr old Chihuahua suddenly became very ill. My mom took her to Animal Emergency on a Sunday morning. She explained the situation to them, and they were very accommodating and compassionate! They called me in Florida with all findings and results, emailed me all consent forms, and just really went out of their way to make a very difficult situation easier. Needless to say, it was not the happy ending we were all hoping for, but from start to finish, they were all very helpful!
Fast forward 6 months, and I had to call them one Saturday night because I accidentally gave our 6 month old puppy our older dogs medicine! They, again were so kind and helpful! Dr McVeigh even remembered us and our situation with our Chihuahua 4 months earlier! I cannot say enough good things about the staff here!

Unfortunately had to bring my 2 year old cat here when he stopped eating and was vomiting on a daily basis.
They were busy, so it did take awhile, but they were very caring and helpful.

We took our 10-​month old cat here after a horrible trip to the regular vet (Elgin Animal Clinic 1350 East Chicago Street). Our cat was diagnosed with Feline Vestibular Syndrome almost immediately. I later learned that FVS is often mis-​diagnosed as a seizure and often not properly treated so I was especially glad that the Animal Emergency of Kane County was able to recognize it so quickly. The vet said that she had only seen this condition in a cat once but was very professional, knowledgeable, and gave proper treatment to our cat. We had to go back a second time for an IV since our cat was not eating and they waived the admission fee since it was a follow-​up visit. The staff could tell that we were very upset and were so understanding and compassionate. They called us a few times throughout the week to make sure that our cat was improving. After everything, they recommended a great new vet to us — Tri City Animal Hospital.

A great hospital with fantastic caring doctors on staff! I brought my dog in after he was kicked by a horse and they did a wonderful job both taking care of him and easing our worry. Their diagnosis was spot on as well as the stated recovery time. Thank You!

Our 16 year old cat needed to be euthanized in the middle of the night and we took her to Animal Emergency of Kane County. Dr. Nguyen and the Tech were both extremely professional and compassionate. I recommend them to anyone for any emergency care for your animal. They made sure to reach out to my regular veterinarian and let her know.

I brought my very old cat here late on night when I realized she could not walk. The staff at Animal Emergency of Kane County were kind and sensitive to the situation. I received news that she was in renal failure and they discussed options with me on what to do. Even though the story ends sadly I was very pleased with the services and treatment my cat received there. If any other emergency ever presents itself again with any of my pets I won’t think twice about going to Animal Emergency of Kane County. The kind and caring staff are knowledgeable and helpful in these sad and scary situations. Thank you to everyone there!

Great place! They saw my dog immediately, and explained the problem and gave me next steps. When I needed a specialist I was able to call them and they arranged it. They need better follow up on the specialist communication though.