Rosati’s Pizza

Watch out for these guys they will rip you off any way they can with the delivery look at the menu closely at the prices and they will mark it up when u call free delivery is bs they will rip you off I will never order from you thieves anymore everyone beware of this rosati’s big rip off in rather go to lil ceasers sound a lot better that this place now. I can not stress it they will rip you off beware this place ok

This has to be the worst Rosati’s in the entire franchise. I have called for delivery on several occasions and have run into the same problems. First, the guy who answers the phone comes across like he is doing you a favor simply by answering the phone; he just seems annoyed with your very existence. Second, they try to discourage your delivery order by quoting you an ungodly wait time. This last time it was an hour-​and-​a-​half, and again that information was delivered with a disinterested and disenfranchised tone. The final insult came when, despite their extensive menu, Mr. Happy informed me they were only «doing» pizzas at that time. Mind you I was placing my order prior to 9:00 p.m. Now, a good pizza place would be forthcoming with information about limiting their menu at a particular time. I have to assume Rosati’s franchise system wouldn’t stand for this. Instead, I believe the guy who answered the phone just wanted to go home, and the inconveneice of a late night order dashed those hopes, so it was just easier to make things difficult for the person on the other end of the line. It’s either that, or this Rosati’s just doesn’t want to make money. Do yourself a favor, if you live in the Elgin area, just order from White Cottage, their service is friendlier and their wait times are reasonable.

Today was my first time ordering from here and I received top notch customer service! When I first called, I was referred to another location which was closer to me and told to call back if they couldn’t assist. Well, the South Elgin location was unable to assist and they do not deliver until later in the day, so I called the Tyler Creek location back. The gentleman I spoke with was great. I told him I understood if we were outside his area, and that I could try somewhere else. He said not to worry and took our order. As the Tyler Creek location is close to my house, I look forward to giving them more business! Thank you Tyler Creek Rosati’s!

We called to order two sixteen inch pizzas, for pickup. Two specialty pizzas, and our total was $ 52.53? Insane! The four of us could have gone out to a modestly nice dinner for less. We cancelled the order, that was way too much.

Just an added side note… It’s funny we have ordered so many times that the guy knows our order. We always order pizza with sausage and mushroom, with 2 sides of fries. Last time I ordered I gave him the pizza order and he said … plus two fries… LOL I laughed and confirmed!!! GREAT customer service! Our FAVORITE place for pizza! We have been customers since we moved here back in 1997!

Not very good. I think the prices are way to high for what you get, and the pizza is lacking in basic seasonings.
This may seem good to the dominicks/​little ceaser crowd, but the menu formulas add up to nada for our family.