Skybeam

They have the worst internet connection, despite them having said that they invested a lot of money to make the network connection better it seems like a lie. They never give out when its going to be fixed they just escalate the problem and say they don’t have an idea it can take up to a year. The internet is always disconnecting or it doesn’t work. They should have updated the connection, they should also hire more techs, they take more than a week to come out and try to resolve the problem. This company is super frustrating to deal with, i pay almost $ 60 for 1 Mbps, Its supposed to be 5 at least, not even close.

I had high hopes in anticipation of better service when Rise bought Skybeam. Boy was I wrong. They have no clue to competent customer service. I get it when their are technical issues, but don’t lie to your customers with the same uninspired dialog. At least be creative. Good customer service starts with HONESTY! I need to rely on my internet. They rely on my timely payments, which I make. Even after passing a new price increase, I can’t rely on them.

Yoy can change your name to Rise Broadband but if you dont change the way u do business it will catch right back up to you.
I live in Cedar Creek Tx. My internet is usually working even if I do average less than 2M download. But if it goes out, which it will during weather issues, dont expect any kind of reasonable service.
Recently I had no internet for 6 days. Sometimes when I would call it would just ring and ring for 20mins or more til I hung up. Im sorry but 6 days is ridiculous and when I would get through there was no sense of urgency or concern. The call number is very strategically designed to where there is no «customer service» option. I was just another customer made to feel like I didnt matter.

I echo the first reviewers sentiment almost exactly! We’ve had Skybeam (soon to become Rise Broadband) over in Taylor for almost two years. Whether they don’t care or can’t help, Skybeam fails to provide the service they claim but continue to charge customers. They force the consumer to keep tabs on the provider’s service. It’s the old question about a tree falling in the forest… if there’s a service outage/​degradation and customers don’t complain then the outage didn’t happen.
Maybe one day they’ll learn how much more expensive it is to get a new customer than to keep the ones they already have.
If you have a choice of Wireless Internet Service Providers I STRONGLY suggest you pass up Skybeam.

We have had Skybeam (in rural LH outside of Austin) since they bought Cobalt.
They provide little to no service. The internet works 1 – 2 days at snail speeds over the course of a week. It’s been like this for years.
When you call in to report a problem, if they answer, they jerk you around and after many times I’d been on the phone with them for 20+ min. they say «oh, it’s on our end.» Yep, no kidding bozos. Then, no fix anytime soon. Many times I used the «call back option», as to not be on the phone on hold for what could be an hour, and sometimes I never got a call back and other times it was many hours later. Ridiculous.
When I emailed to cancel our service in a month and noted I had paid in full until then, they told me to call another number the day that I want it disconnected. REALLY? They make everything difficult and, again, provide little to no service. Absurd in today’s tech world, we can’t get better options in the country.