I really liked the personal attention that I got from this store. I went in not sure what I needed, told them my problem, and got some personal attention and advice on my problem. I needed some screws to hang a door, and one of their clerks even picked out a box of screws for me. They were a little on the pricey side, but I wasn’t expecting a bargain at a small-town hardware store so I paid it gladly and went on my way. It was only after I’d driven 20 minutes back to my working site that I noticed the screws had these six-sided star shaped heads instead of ordinary philips heads. My whole trip, and the helpful assitance and everything, got me a box of overpriced screws that I couldn’t drive. I wound up finishing my job part of the way with some other screws I had that were really half an inch too short. I don’t want to ding them too bad because they weren’t openly hostile, but I went in there for one thing and got zero. They seem like good folks but take care you’re getting what you need. ***UPDATE*** After a few weeks of using other screws, I went back and found the driver bit was included in the box. I’m an idiot, and updating the review with a couple of extra stars to reflect the *full* experience.