Nice remodel, but terrible service. I ordered the Pulled Pork Cheeseburger with no slaw via the drive-thru window, which to my surprise I ended up getting a pulled pork sandwich with no slaw, or burger. I turned around and went inside with my wrong sandwich, explained the situation with the cashier and my order was starting to be remade. He asked what I was supposed to have again and conveyed that to the cook, while the sandwich was being made the same cashier who handles money and credit cards all day began boxing up another small fry for me… I was already dismayed at their lack of an apology for wasting my time and gas to correct their mistake so when I see my fry’s being handled without proper sanitation I was a little upset. When the order was completed he handed me the bag, still no apology, and I told him«next time you go from handling money to handling my food you need to wash your hands»… still nothing, that’s fine he probably wants $ 15/hour to care more about getting orders right. So I leave lunch in hand, I open the sandwich box and what do I see! A Pulled Pork Cheeseburger with SLAW!!! Epic Failure! Needless to say I didn’t provide them a third chance to screw up.
Rachel D.
Évaluation du lieu : 4 Elgin, IL
Not always easy to find parking here as it right next to Chinese place, but the food is always good and the service is usually fast, I love coupons and that they let me use more then I at a time,