Park2Go

Worst place ever! Poor customer service. Rude obnoxious staff. i was over charged and they don’t honor any promo s. I would never use this place again or refer any one

It was going to be a 5 star, but down to 1.
I guess times are rough these days.
After landing at the airport, they picked me up as agreed.
Once I got to the the lot I realized my car was moved, and I’m missing $ 5 from my armrest compartment. I had 2x $ 5 dollar bills purposely in my armrest compartment. Once I got to my car and checked it’s gone. I laughed and said, I guess times are rough these days and didn’t bother going inside to complain… I still haven’t had time to check what’s missing or if they took my car out for a joyride, but there’s no integrity with this business.
A huge tip to everyone,
If you leave your car here with them, you will be forced to give them your keys and whatever’s in your car, they will not be held responsible if it’s missing.
It is what it is.

I would give Park-​to-​go negative stars if I could. The driver, Frank, couldn’t find where baggage was, and once I was able to wheel my mother and grandmother (both wheelchair bound) up to the area we were directed to, we were left waiting for 20 minutes. If you value your time and money, do not use this service. Save your money and sanity, and use an Über.

DONT PARK HERE!!!
Very poor service… Horrible customer service.
Used this lot several times… always disappointed… kinda cheap.
I returned this time to find water in my car.
The little manager frank vacuumed it and said it was fine.
He refused to pay for a detailing and refused to give me my money back.
Electronics/​center console screen are acting wonky now.
Hate to do it… But I probably will have to settle this in a law suit.

Very bad choice. I don’t recommend it at all. Other places are cheaper and better service.
— I opted for indoor self parking. I was delayed because they can’t make up their mind where in the garage I should leave my car. They asked me to move it several times.
— The cashier is very rude and idiotic. He refused to provide a receipt with a breakdown of the charges which means he was ripping me off. I have to dispute it.
— The garage is dark at night and the car was dirty although it is parked indoors.
In response to manager’s comments:
I was hoping that you will use customer feedback to improve your poor service. Instead you are coming up with an excuse for each item. For the record, the car was clean before check-​in. Your staff asked me to park in the red zone and your rude cashier refused to produce a proper receipt because he overcharged. The charge is disputed.
Bad service. Bad attitude. Other parking lots are much better for sure.

Impossible to give no stars. Confirmed price, reserved one day up front and still GOT SWINDELED! Terrible! YOU WILL BE CHEATED!!! the guy next to me was also cheated.

Never did I say someone was using their own car. We waited HOURS to get to the ship and were given every imaginable excuse why. We were repeatedly told the van would arrive «in minutes.» When our ship arrived back after our cruise, we were the very last people to leave the port– people were arriving to leave on the ship we had come in on that morning, were waited so long. 30 adults, with their luggage, were waiting hours, again, to get back to our cars at your lot. Disgraceful. Not an honest answer, no apology, nothing.

Great staff — they went above and beyond to make sure I come back. I had a small misunderstanding about my parking due to change in my plans but the manager and his team made sure I was taken care of. I will park here again for sure. Thanks guys!

I would never use this terrible service again. I traveled & parked my car here for 3 days and their printed ad said $ 9.99 a day (should be $ 30 plus tax). When I returned from my trip and picked up my car, the charge price was $ 59.00. I was told there were other «fees» associated with parking there including a 15% tax and a gasoline charge. There was absolutely no printed information showing these additional fees, so it was a complete surprise. And when I asked for a receipt detailing the charges the kid behind the counter said they don’t print receipts. I’ll be filing a complaint with the BBB.
Where I come from its called bait and switch.

This is a poorly managed low budget operation.
I’ve used this facility once and am not impressed by how it’s run. They have 2 people on staff to check-​in/​out customers, valet the cars, and the airport shuttle. When I checked-​in, there was a family waiting to pick up their car and no one could find the keys! Luckily I had enough time for my flight and was not worried about the wait.
For the return, the shuttle pickup wait was 20 minutes. This is primarily because the location is much further from the airport than other such services.
The roads to get to this facility and get out are not very easy to navigate either.

First experience was fine but checked in today (with a reservation) for self-​park and was instructed to drive around into the garage… I was greeted by a screening Russian guy who was telling at me about not having any space and he was slamming the doors of other cars (obviously angry about something) so hard that I thought the windows would break. When I asked him if that was his car he was slamming, his response was «no but it will be yours». I had no choice but to stay as I am catching a flight… I’ll never use this place again and implore upon you to not use it either. When I mentioned the incident the attendant at the desk, he told me that the guy is the owner and he «treats customers like s – t.» Never again.

I used Park2Go indoor parking service for a trip to San Diego, returning on Dec 12, 2014. When I picked up my car, it took a long time for the attendant to bring it around. I did not think much about it at the time. I do remember the desk agent telling another attendant «You might as well get your feet wet. Bring his car around front, and be careful coming down the ramp.»
However after I got home, I found that the front grill of my Mercedes had been smashed in. It was definitely done at their garage. I sent pictures of the damage to the service, and spoke to the manager, Alex. He promised to look into it and get back to me. I’m still waiting after three days.
I was not very impressed by the pick-​up service either: after calling for pick up at the terminal, the van blew right past us, and I had to call again for pick up.
Update: after several weeks of calling and being told the manager was «one the lot» and would call me back, but he never did, I took the car to my dealer for an estimate of repair costs. Although I thought the damage was cosmetic, it turns out there was damage to the condenser and other items under the hood as well. I am waiting on an estimate from my insurance company, but the preliminary estimate is about $ 5K.
DO NOT TRUST THIS COMPANY TO KEEP YOUR CAR SAFE OR TAKE RESPONSIBILITY FOR DAMAGE.

Wow! Park2Go refused to honor my Groupon pre-​paid parking which I purchased yesterday. The expiration date on this deal is 4÷30÷15! Yesterday, Park2Go’s Groupon offer only had indoor parking remaining for purchase. Today, Park2Go appeared to have issued more outdoor parking offers through Groupon. Interestingly, Park2Go won’t honor any of their current Groupon offers! I spoke with 2 different Park2Go employees (yesterday and today) and each one said that they recently stopped taking Groupon. I smell a SCAM!

They steal from vehicles under their care. On top of that, even though it is not a valet service, they insist on holding onto your car keys while your car is parked on their grounds. My parents accidentally left their camera in their car while they travelled. When they returned to pick up the car, the camera (along with some change left in the car) was no where to be found. We contacted Frank, the manager, about the situation and he promised he would look at security footage to find out who did it and get back to us. He never got back to us. We’ve been calling Park2go every day for the past two weeks or so, and they have been doing nothing but giving us the run-​around. My dad was finally able to reach Frank yesterday, and was treated very rudely by him. They basically admitted to doing it (Frank let my father know he had a similar camera to the one he lost) but also let us know they have a clause saying they cannot be held responsible for anything that happens to the vehicle or anything in it… even though they keep your keys. Meaning that if anything DOES happen to the car it is their fault. My parents made the mistake of failing to look up this place before using it, and now we lost a very expensive camera, along with the precious memories on it.

Awful service! I have called SEVERAL times trying to book the service but every time I talked to a guy named Frank who kept asking me to call back. This place is a freaking joke! It says the only way to make a reservation is to email or call for the seaport service. Neither one worked! Do not even bother calling.

Parked here for a week with a discount coupon. The desk guys were helpful, but there’s only one on weekends, so if they’re busy, prepare to wait a few minutes. Pickup was efficient and very helpful. All in all, a great experience with easy in/​out.

Will definitely use this place again. A lot of the parking lots near the Newark airport had mixed reviews, but park2go had more good than bad so I decided to try them out and I was not disappointed. Price was fair, service was friendly. Shuttle to the airport was timely. Was picked up within minutes of calling on my return by a very nice driver named Mike. Made reservation the day before. Overall I thought they were reliable.

I have been a customer at Park to Go since 2007, when it was on the dirt lot. I always enjoyed the quick service, professionalism and closeness to Turnpike. I have been a VIP member and parked there exclusively. I did not travel as much from 2011 till the end of 2013 when I started traveling 3 weeks a month.
Since October of last year the pickup time has grown from 15 minutes to over a half hour. The last 2 times I called for pick up, ³⁄₆ @ 11:50pm and ³⁄₂₁ @ 10pm the person answering the phone was beyond rude, and from pick up to leaving was over an hour. On ³⁄₆ when I finally arrived, the attendent was speaking with his friend and neglected to retrieve my and the 2 other customers cars. At both times I also was forced to listen to his crude and vulgar language while I was paying.
I am taking my @ $ 175 a month business elsewhere, and so should you.
VIP no more.

Always late; rude and surly customer service. Car never ready when you get to the facility.
I would pass on this facility and head to another place. There are plenty around.

I am a big advocate of using public transportation for all that it’s worth, but sometimes circumstances mean it’s just easier to drive. On a recent weekend getaway, I decided it was one of those yes-​drive! times for getting to/​from the airport, so I got online to see what my options were. Park 2 Go was affordable, easily accessible, and had availability even though I didn’t make my reservation until the night before.
Location: Super conveniently located on North Ave right in between Route 1 & 95! While they are quite hidden by the surrounding construction, they have no fewer than 10,000 signs up directing you so it’s pretty easy to find. (It’s inside the fenced area across the street from the McDonald’s, if you’re lost and wondering.)
Price: $ 10/​day for airport parking is a steal, honestly. Do a quick web search before you reserve as they seem to have a lot of promotions.
Staff: Couldn’t have been nicer! Both drivers were friendly, prompt, & courteous. When I called to say I was ready to be picked up from the airport, they were there in under 10 minutes in their clearly-​marked van. The dispatcher (I suppose that’s his title? office dude ;)) was just as professional & friendly as the drivers, giving me specific instructions on where I needed to go to be picked up, explaining the total charges (yes, NJ taxes this like everything else), and reassuring me that Rainpocolypse 2010 hadn’t washed my car away.
All in all, Park 2 Go made the whole experience simple and easy — just what I need when I’ve got other crazy travel issues to worry about. While I still advocate for public transit when possible, I’ll definitely be going back to Park 2 Go next time taking the train isn’t an option.