Steak ‘n Shake

Only gave a one star because they don’t have anything less. Service was poor. So poor we left after waiting for a server that never showed up. Hostess was less
Than pleasant. Went to Captain D’s instead.

Waited forever to be seated, several workers ignored us. Then once we ordered, waitress did not come over for 20 minutes until our food was ready. Drinks were left empty during most of that time and waitress purposely did not acknowledge us. Will not come back.

My wife and I went through the drive through the Tuesday October 6, 2015 about 3 pm. There was one car in front of us. The female order taker sounded extremely bored and kept asking us if that was it after we ordered an item. She never tried to upscale any items. When we pulled up to the window we waited about 10 min. for our food and it finally came. She gave us our bags and our large drink and said have a nice day and said come back. I had to ask for our vanilla shake then ask for a straw. When we got home the honey mustard sauces we asked for the chicken tenders were not in the bag and no spoon for the bowl of chili were provided. We normally get good service at Steak N Shake but we normally eat in the dinning room.

This Steak n Shake could screw up ice water. I don’t know if the clerk was trolling us but everything we ordered was exactly wrong. This is sadly par for the course at this restaurant.

Food is decent, I guess. Service is slow and everyone there is rude. We waited for 20 minutes for drinks and 45 minutes for two burgers. I mean, I wouldn’t think it was THAT bad on a fast day, but God, there were only 4 other people in there.

Waited six minutes for someone to acknowledge us, when they had open tables.
The dining room was dirty.
The restroom smelled of grease and the floor was sticky. They were using the same mop in the kitchen and restroom. Doesn’t Elisabeth Town have health inspectors?
A couple of the servers seemed annoyed, when interacting with customers.
They messed up the order.
We had to get our silverware and napkins.
Unilocal needs a 0 star option.

Arrived at dinner time, seated right away. Server came quickly and got drinks quickly. Ordered and was served quickly. Food was fine (a burger with bacon and fried egg feels like an indulgence). Not gigantic portions, but worth the price. Good food, good service, good price.

Love Steak and Shake milkshakes but this was by far the worst I’ve had from this place. Over 30 minutes to get 4 shakes, 3 out of 4 wrong and so thin like I was drinking milk. Plus the cups were sticky!

Good burgers but really small. Reasonable prices for the size of the burgers. If I go again it’s because of the shakes.

I would avoid at all costs. The food is what you get at steak n shake. Fast Food burgers and good milk shakes. This place has the worst management that I have ever experienced and the service could be described as horrendous and that would be too nice. Go to another fast food place.

I know it’s only Steak n Shake so I’m not expecting the best experience but this was awful. We didn’t get our order taken until we had already been seated for 20 minutes. The bathrooms needed attending badly as the trash can was overflowing and the floors were dirty in the restaurant as a whole. One plus is the food was good. I won’t be going back.

This is the slowest place in town. Our order was a BLT and a veggie sandwich. Standard items. Nothing special. Forty– five minutes later, we’re still waiting. AND, even worse, the manager is mopping up (you can’t call it cleaning) table after table with the same balled up paper napkins. So unacceptable!

Food was fast and OK. Burgers not very thick so u need to get a double or triple. Very very dirty floors and booths. Employees regularly walk past deficiencies without correcting them. Being in the military I notice things like that very fast. When i looked at the manager with a stained shirt and tie that looked like it hadnt been cleaned in days, i then knew why the place was dirty. Overall OK service but wouldn’t go out of the way for this place.

The only thing that I liked about this place are the shakes. The shakes were nice, thick, and creamy. The consistency was pretty nice for the shakes. However, when I tried their burgers, it was so greasy that I can see the buns were soaked with heavy oil. After thinking about whether I should continue eating another bite of it, I thought if I did, I might have a heart attack and the possibilities that my arteries will be hard like stone because of the lard. The service was okay, the place wasn’t as busy as I thought.

No stars, the two times I HAD to come her because of family, it took 10 minutes before a waitress even made contact and asked for a drink! Actually had to go find one and explain it and the never was a manager in store. Horrible service.

First off, I actually like the food. And I love the prices. But damn, if the place isn’t always packed (not that good that it’s worth waiting for). Another thing, every time I come here, it takes at least 20 minutes to get the food. Service is always slow, and I’m not sure who’s to blame, but somebody needs to investigate the process. If the parking lot is empty, then I’d give this place a 4.

This place is SO random. We can go in there one day have the best service all around and any other times we go in there and the service absolutely sucks.

How can a S&S get 2 stars? 45 min wait for food and drinks, no onion rings and one single person working as a server. Please get this place new management!