Staples

Dominique in the print shop was especially helpful. She assisted us with labeling and she was very thoughtful. For great printing, stop by and see her!

My boyfriend and I went here to look for a desk for his office.
We experienced some of the worst customer service from an associate named Dan who told us the desk and chair we wanted was out of stock and not able to be ordered either. He also acted like he was upset that we even asked for help.
We were then approached by a manager named Octavio who completed changed things around. He found the desk in the back and helped us order a few more things!
He definitely saved the day and this review.

I’ve been a business owner in Elk Grove Village for forty years. I’ve been a loyal customer of Staples in Elk Grove Village since they opened their doors. Two of the major competitors were within blocks of my office, yet I always traveled across town for office products, as Staples always had competitive pricing, and in most cases, better prices on ink cartridges, which I spent thousands of dollars on. I also liked their print center, which was the best in the area. Boy, have times changed. On Thursday January 28, I stopped by Staples in Elk Grove Village, which was probably my last visit to Staples, and their last chance to keep me as a loyal customer. Years ago, Staples had the best print center around, great people, very knowledgable, and very professional, then they started moving their people around, huge turnover. Just when I thought I had someone who could print «Border Prints», they were gone. It got to the point where every order was flawed, and had to be reprinted. It got worse as time went by, usually equipment problems. Sometimes I had to go to the Rolling Meadows store. They were probably worse than EGV.
I stopped by Staples Thursday to get two Border Prints printed for a Grand Opening gift for a friend. The gentleman in the print center told me their printer was down, and wouldn’t be serviced until Tuesday. (I was told their printer was down last August, when I needed 24 border prints printed for a fund raiser) I asked him if he could call the Carol Stream store, then email the files over there to expedite. He asked how big the files were, and sounded a little like he didn’t want to email the files, so I decided I’d drive there if their printer worked. He called CS and the gentleman in the print center said come on over, we’ll print and have the order ready Friday. I drove to CS, dropped the disc off. About an hour later, I got a call from Staples CS saying their printer wouldn’t print a clean print, and everything was really pink. Then the gentleman apologized, said they couldn’t complete my order, and their equipment wouldn’t be serviced, as the Carol Stream store would be closing permanently Saturday. So far, Addison, Schaumburg and now Carol Stream Staples have closed their doors.
If Staples plans on staying a player in the office products world, they should consider hiring good knowledgable people, and paying them well, so they stick around for more than a couple months. As far as their Print Centers, ALL their equipment should be ready for an order, or print job 100% of the time. Sorry Staples, one star is all you get from me. Back in the day, when Jesse worked the print center, you were a 5 star operation.
I guess it’s time to start shopping at Office Depot.

This staples is always a pleasure to visit. roger ended up helping me and was very helpful and fun. He even gave me some coupons for my purchase as well. The only issue is that there isn’t a cart return at this location. Overall I always have a perfect shopping experience and I like coming here for my office products.

I took my tower to staples in Elk Grove to get a virus taken out and protection put in last Oct. Was not on computer (Internet)
For 4 weeks or so went to click on several icons I had made could not get in or would not stay open. I did not want google chrome
They put it I and my internet ex liter stop working. Some how my excel, word did not work. My protection stopped working also.
They said 3 – 5 days it’s been 10 days still not done. I will never use them for computer repairs again. Plus the techs do not work weekends and past 3:00pm m-​f closed They never call you when it’s done.
Closed wednesday

Have I ever mentioned how much I love to organize and buy things that help me organized and how much more beautiful my life is when everything is organized? I’m telling you right now — organization is bliss. Everything flows when things are organized. My life cannot function when things are in disarray.
Staples helps me stay organized, apparently. I came here today to purchase a specific set of colorful liquid flair felt tip pens and ended up being amazed at how many different ways papers and office supplies could be organized. On top of all of that, all the organization stuff was completely organized! I kept walking up and down the aisles, lightly grazing my fingers over everything I wanted to bring home. The expensive Martha Stewart display caught my eye, and I actually ended up picking up a couple things from it. I couldn’t find the specific pens I wanted, but I found something similar. I left with beautiful pens, a beautiful organizer, and bubble wrap mailers. Bubble wrap is so fun.
On a dreary cold day after Christmas with a nearly empty parking lot, this location doesn’t look like much from the outside. Inside is a whole different story. It is organized office heaven. Thank you, Staples, for contributing to my organized paper addiction. (Oh, and I was probably the only person in the store, so I had three employees offer to help me. Cool.)