Superior Installations Corp of Illinois

What a pathetic joke. I am unsure of how this company won the bid to handle Home Depot’s installations but after this experience, I will never spend another dime at Home Depot and surely will not use Superior Installations. When you call them, their introductory message says that their name («Superior») is how they do business. That is false. We placed an order for window treatments with installation at Home Depot five days ago and were told at that time by the Home Depot sales rep that the installers would be contacting us same day to schedule the window measurements. Surely enough, by the end of the business day, we received no call. The day after, we missed a call from Superior while dealing with a family emergency. I called them back within 5 minutes of their call to me and got their voicemail. On four separate attempted calls, I got their voicemail system. How on earth can a company service the order volume of Home Depot and not be able to answer their phones after multiple attempts? To add insult to injury, I left two separate messages asking for a call back which are yet to be fulfilled.
I am willing to update this review if they respond to us and get us scheduled within the next week. If this post gets no response from them, proof is in the pudding that they can care less what people are saying about them. Shame on Home Depot for contracting such incompetence. Maybe goes to show why they are in a financial bind at the moment and losing ground to fellow competitors.

untrue, unqualified, hiding behind the home depot name. my tiling job is the worst job of any kind I have ever seen. after 4 months and 2 tries, still is marginally acceptable. Bottom line don’t be fooled by the home depot relation, these guys are the best of the worst tile professionals.
Plus how can one not question a company that has either 1s or 5s for reviews, nothing in between.

We had Superior in our home to install new subway tile in the main hall bathroom around our tub/​shower. We did not select them — they were chosen for us by Home Depot, after we decided to purchase all of the materials through Home Depot and received a quote for the installation work through Home Depot. The workers who came to our house were, for the most part, unprofessional and sloppy (especially the demo guys, who managed to put a huge gash in the bathroom door, rip out chunks of plaster on an adjoining wall which was not part of the project and made several scratches in our tub that will require the tub to be reglazed). There were a different set of workers who actually installed the tile, and although they were generally less destructive, they were also sloppy, pouring buckets of grout-​filled water onto our asphalt driveway, such that there is now a permanent haze on the top ¹⁄₃ of the driveway that we can’t get to go away. Additionally, we had specifically included in the contract the fact that our shower had a towel bar on the tile, which Superior was supposed to remove and then reinstall after completing the tiling. Well, weeks later, it is still sitting on the floor at my house because Superior refused to reinstall it, claiming that to do so would require a special tile drill bit (duh). I have complained to Home Depot and to Superior, more than twice, and have received no response from either. I would NEVER recommend using this company — if 0 stars was an option, I would have given them that. A simple project has turned my house into a disaster area that is going to take thousands of dollars to repair.

7 months later and I am still working through the install process. This was not a professional installation at all. Once redone underlayment was missing and baseboard missing. This has been such a painful, long process.

I just had two small flooring jobs completed by Superior (via the Home Depot in Evanston) and am very happy with the results. The first job, installing wood laminate in an entrance way, looks really sharp. The installer took the time to ask me several questions before they started to make sure I knew about several options. He also suggested two solutions to putting the threshold in a tricky spot. He was also able to work with existing baseboards rather than replace them with wider boards that wouldn’t have matched those in the rest of the room. I really like how it looks. The installers arrived within the two-​hour window and completed the job in about 1 ½ hours. They also cleaned up everything before leaving.
The second job was to re-​carpet a stairway. Again, the installers arrived in the two-​hour window, checked to make sure they brought the right style of carpet, and completed the job in good time. It looks great!
I am happy to recommend Superior for future jobs. They were prompt, courteous, and professional. The customer service on the phone (scheduling appointments and follow-​up) was also very good.

Ordered carpet through Home Depot and they used superior for the instillation. Talk about a joke of a company they did a very poor job used 3 different styles and thickness of padding and when then came out to reinstall the correct pad tried giving me the wrong pad agin. The installers are rude and knew they were doing wrong during the install. Buyer beware never use superior of Elk Grove il very bad business

Superior installed my iron balusters last Friday. We have upwards of 150 balusters and they completed the project before the end of the day. The installers arrived right on time and were very thorough with what they would be doing to remove and then replace our current balusters. The project turned out great, I am so happy with the work that was done. There was not one ounce of dust left behind and the pricing was very reasonable. I will definitely have them work on my next home improvement project.

We are extremely satisfied with our carpet and installation that occurred today. The two installers had to work from a cold garage to have room to roll out the carpet. It was less than ideal conditions, but they shrugged it off as not a big deal. Very impressed with the job. Home Depot is fortunate to be working with this great group. Also got calls the night before with a two hour window of when the installers would be there. They were right on time. Very great group to work with.

My stairs and upstairs hallway were carpeted yesterday with carpet that has a detailed pattern. The precision of the installation was amazing! The installers were professional, responsive, and knowledgeable. They arrived on time and cleaned everything up. We went through Home Depot and the whole experience was positive.

I was very happy with the carpet installation. I purchased about 900 sq ft of carpet from Home Depot, and the carpet was installed for free plus a few incidental costs. Superior was the company that Home Depot contracted with to do the installation. The installers arrived exactly on time at 7am and installed the carpet on the concrete floor, around stairs, under the stairwell, and up the stairs, They did a perfect job. Because of the unique shape of our basement, the job took an hour or so longer than expected, but it was well worth it. Excellent service all around.

Had Superior give my grandma a quote a first floor flooring job on her duplex. Thorough and detailed estimate, reasonable pricing!

I had my hardwood floors resealed a few weeks ago by Superior Corp of IL and they look amazing! A friend referred me to them and I can see why. Superior came over the weekend I called to measure and take a look at everything. They understood exactly what I wanted and didn’t try to upsell me, just gave their professional opinion. I made the appointment a few days later for the following week. The day of the appointment they arrived exactly when they said, performed the job, and even finished early. They gave me all of the care instructions and were on there way. Its only been a few weeks but the floors look amazing. Defiantly will recommend Superior Corp of Il to anybody with flooring needs.

Knowledgeable, community based, trustworthy. For our anniversary I had new counter tops installed for my beautiful wife and superior did an excellent job. My wife loves them. Our guy Rich really helped us pick out the best fit and seemed to really care about the job at hand. Happy wife, happy life! Thank you superior!

Home Depot set me up with Superior for a deck estimate. After coming out for the initial measure, the Sales Director failed to show up for two subsequent scheduled appointments. No phone call. Claims it «fell off his calendar». When I called at our second appointed time, I obviously caught him at home asleep. Blamed the second dropped appt. on the scheduler. Promised to e-​mail estimates next morning. Never did. Disappointed that Home Depot does business with these people and would never use their services. Customer service means nothing to them.

The sales and billing team have no idea what they are doing, and offer zero customer support. They talk the talk, but cannot deliver. We ordered the closet unit that HomeDepot had on display. The order took 2 – 3 weeks longer than expected. I ordered three closets, which I installed myself. The three orders were bundled together so I had no idea which parts went with which closet, zero instructions, zero measurements and zero support. I called and emailed asking for at least the dimensions of our order but was completely ignored.
The billing department harassed me for payment, even though I tried valiantly to pay. They told me I could pay my balance in store at HomeDepot where I purchased my closet. I tried paying, but HomeDepot had no record of a balance owed. I had asked for an invoice in November, then countless other times via voice mail and email throughout the winter. I never received it. Come January, Superior was calling me asking for payment. I still wasn’t able to. It wasnt until Februrary, the VP of Sales called harassing me for payment that the issue was resolved. Superior had to set up an invoice, as i suggested, and send it to HomeDepot.
The closet system HomeDepot has on display really isnt all that great too. We paid a lot for it, and its not that sturdy and the shelves are kind of cheap. They paint chips easily. The weight of the unit is on the floor, which we wanted, but aren’t that impressed. The rods light weight and feel week.