Accessory Store

Loved the selection for finding a case for my Galaxy S3, the staff is really nice and helpful. I found exactly what I needed and had my questions answered perfectly.

I love this store. I always come back here to buy stuff for my phones. I just bought a new Iphone and Ipad. They are really good in installing screen protector, they make sure you walk out with no bubbles or dirt. And, one thing I like about this store, is that they let u try cases on your phone. The sales representative waits patiently until I pick the right cases. Unlike, online it is cheap but it takes forever to ship it and sometimes they ship the wrong case or it’s broken. I will definitely recommend this place! Great service. I notice too, everytime I come in here people that work here is friendly and store is organize and clean.

This place is amazing! They always have everything I need & the customer service is great! They greeted me when I walked in & helped me find the perfect case for my iPhone 6s! Thank you Accessory Store!

I agree they had a large variety of phone cases, but if the employees working there are more preoccupied with their conversation than helping a customer, they’ll never make a sale. The lack of customer service skills displayed was top notch.

It was time to recharge my phone but I couldn’t find my charger. We had just returned home from a weekend trip so I was praying that I had not forgotten it there. I searched and searched but with no success. I do remember using it at the hotel. I’m sure I forgot it there.
I had to find a new charger fast. My phone battery was almost dead. The first place I went to was Radio Shack because they usually have what I need. Unfortunately for me they did not have a charger for my peculiar phone and suggested for me to go to Accessory Store which was right down the street.
When I explained my predicament to the associate, she looked at my phone and checked her inventory. When she said yes we have what you are looking for I couldn’t have been any happier!
The store carries any and everything when it comes to cell phones no matter what brand. I found the prices quite reasonable. The employees were wonderful and very knowledgeable ! There is also a 14 day guarantee on their products with your receipt of course.
This is the first place I recommend coming to for your phone needs.

I love their selection of cases from that store but most cases I come home with end up ripping or breaking that same day. Whether it’s loose stitching or an uncentered clasp, I’ve seen it all.

Call me crazy, but I don’t really expect a slew of Johnna devotees when I am shopping for strange USB cables and cell phone covers. I expect, at a strange bazaar like this one, to wait a minute for help and to be ignored for a while. I also expect that service will be geared to the under-​20 set, complete with under-​20 retail associates who know who will pay for a baby pink iPhone folio. I mean, they’re selling iPhone 6 cases with Frozen Queen Elsa’s head on them and «cell phone charms,» which any sales associate could quickly and rightly assume I’m not in the market for. That said, I did witness a mid-​lifer buy three cell phone charms for 19.99USD each with a level of enthusiasm atypical to that of grandmothers buying charms for all three grandbabies. I would bet those three charms were for her cell phone, her car phone, and her Mary Kay phone, which is how the mid-​lifers do it nowadays. The non-​Hilary way. One phone is CLEARLY not enough in case you missed that memo!
Damn y’all. I need to figure out WTF a ‘cell phone charm’ is, its specific purpose, and set out on my own, and live the dream, man. I’ll be living on a boat in no time with that kind of profit margin. Jesus. I ain’t no genius but methinks cell phone charms is a damn good racket! 60+ bucks for three trinkets??! Yes, please! Astounding!
Anyway, enough about trinkets and social science. When it comes down to the business of what these people are doing here-​selling phones and cables and what-​the-​hell-​ever could possibly be related to your phone, ANY phone post-​2010, they got what you need. There was not one Kate Spade cell phone cover nor Kate Spade iPad cover up in here though, snobs. But there are some pretty cheap quality substitutes that will do the trick for 2−5x what they go for on eBay or Amazon. Instantly. You go in with a normal phone and come out looking like a teenager. It’s just that easy.
It should be noted that I did not see what other Unilocalers claim they saw, that is, a bunch of ADD staff more interested in their social lives than helping you outfit your phone to the max. However, being a grown-​ass adult, I would not be shocked or dismayed by such behavior and I would in fact expect to be annoyed by youths at a place like this.
Yet, that was not the case at all here, to be completely fair. What I DID see were some very courteous, hard-​working youngsters helping people find what they need, and even EXPERTLY installing screen protectors on people’s phones, which I say is a pretty kind and time-​consuming gesture for an accessory store. Installing those things is not easy, and I was impressed by their mastery of screen-​protecting. This is just good business in suburban Elk Grove. I think they are getting a nice percentage of the teenage dollar vote over here. Everyone I saw transacting had a frequent shopper card which means all of the customers in there were likely repeat customers, the best kind of customer. I was impressed.
So now that I am done aging myself with how many times I have used some synonym for teenager in this review here, you may be wondering what an old heifer like me is writing this review. I was here looking for a cord to charge my FitBit HR where there was none. But no foul, now I have a good reason to go back to my sedentary ways, since my FitBit won’t be telling me what a lazy ass I am, since it be deader than dead. I needed a vacation from exercise anyway.
But, I will give my final take where one may benefit from it: I initially gave this store 3-​stars. But the skills with the screen protectors and the solid business plan with a location within 100 feet of a Starbucks drive-​thru show me that there are some smarts behind this weird phone-​adornment-​mecca for the kiddies. Plus, it is strange to know I can have Queen Elsa emblazoned across my iPhone X without having to wait for Amazon to ship it or over a month someone in Beijing to send me one via eBay for the astoundingly low price of 1.32. How China can afford to do that baffles me.
If they added some accessories that might appeal to someone like me over 30 (that is, bland, not baby pink, no Elsa and no rhinestones) I might come around to a higher rating. Or if they expanded their charger selection to incorporate the vast selection that there is on eBay, (ie. BUY 10 EACH FROM THE PLETHORA OF VARIED CORDS SOLD ON EBAY FOR A DOLLAR A POP AND SELL THEM IN THIS HUGE STORE, HINT HINT,) they could make their business better and more appealing to people over 12. There is much wasted space in here, and room for improvement, but I will give the nod to the overall idea they have going on here. It’s a good way to make other people’s money their money. But if they want to make some real money they need to get some Kate Spade in here for the Bratz’ Momz and up their cord game. Word to Big Bird. I mean you’re welcome.

I went in the purchase a case and Bluetooth keyboard for my new iPad. Personally, I feel that quality customer service and respect is what makes a company worth while.
The entire time I did not feel respected and the employees were joking around with each other. While making my purchase the cashier did not know how to use the register and their database. (Neither did the person she asked to help her)
I came back a few days later to return what I purchased but when I entered the employees were crowded together and one said, «what can I do for you» and I said I needed a return and everyone was quiet until one person finally stood up and said, «I’ll take care of it». Unfortunately this person did not know how to make a return. I also found out that they only do store credit which is frustrating to me because I don’t really want to buy anything from them again. Oh well, hopefully things improve for them.
Improvements:
1.) Training employees on register
2.) Customer Service Training
3.) Employees that actually care
4.) More quality merchandise

This place is great.
Pros:
Great cases
HUGE variety
Great price
Friendly staff
Military discounts
Right across from Starbucks and thrift store ;)
Cons:
Cases don’t last very long (if your rough like me)

I went here hoping that I would get a quality case for my phone since I actually saw the case before buying. However, it’s not worth paying $ 20 for a case you could find online for $ 10 that will fall apart just as quickly. I won’t be returning.

I found this place on Wednesday the day before thanksgiving when I was looking for a case for my new sony experia z3. There are no cases available for this phone! So I walked in here and they had a case but not one that I could make work. They told me they should have a delivery the next day and to call back. I then saw they had screen protectors and the woman helping me put it on. It took her about 10 minutes and 2 screens to get it on my phone. She was distracted by 2 of her friends that were there talking to her. Finally she gave me back my phone and then went back to her friends… I stood at the cash register for about 5 minutes until the guy that works there came and helped me. I didn’t catch his name but he is super friendly and helpful.
He gave me a punch card and explained their loyalty program to me. He said to call back on Friday and the phone cases should be there. I called today (Friday) at 1:30 like he said and he let me know they were not there but he had tracked them and they would definitely be there later in the day. Around 7:30pm my wife and I went to the store to pick up a case. The store was completely empty except for the 2 employees talking to each other. My wife asked if the cases had come in and she was told they had but that they received 6 boxes that day and they could not pull out a single case. We explained that we had been waiting since Wednesday and asked if we could get the case in the morning? We were told no they are to busy and that we should try back on Tuesday… Seriously Tuesday?
I’ll go back to
and fine a case, this store has very poor customer service from the women that work there. We were there at 7:30pm on Friday night and the store was completely empty… they could have sold us a a phone case.

They sell cheap Chinese made phone covers and screen protectors. Be advised that they don’t warranty any of their products. They installed my screen protector and I discovered bubbles and dust behind it after a few hours. When I returned they wanted me to buy another screen protector and would not warranty the one I purchased just a few hours ago. Stay away.

First off I’ve been here once or twice. I thought the employees were following me around but when I joked around with them about: «Being to slow moving to successfully shoplift and get away with it» they backed off.
I like this place– the location is pretty decent, well lit and mostly safe looking.
If other owners of similar companies have an issue with someone «imitating» their successful business model by selling things people need then they need to take a look at capitalism in general.
Please remember this: if you are going to make accusations or silly comments at least make it legible. The word you are looking for is «imitate» not «immolate».

I like this place it has a lot of accessories for phones and tablets. I been here a couple of times and purchased tempered glass and a button for my iPhone but I recently had to get a new phone so I needed another tempered glass. The one I had previously came with two and it was for the front and back, they didn’t carry anymore so the owner said he would order it and put one on hold for me and to come back in 10 days. I waited 2 weeks just in case and went back after work today. I went in and the owner wasn’t there but they said they didn’t order it because they were having problems with other ones of that kind so they didn’t want to buy it since it was wholesale. They told me that when I went the first time but said they would order it. I wish they had taken my information down so I didn’t have to waste time driving here when they didn’t even order it.

Absolutely worst business ever. I bought a wall charger about a week ago. The day a brought It home it did not work at all. When I brought it back in they said no returns. Must be an exchange. Being a previous business owner you should know as soon as a business says this they aren’t concerned with customer service but only about making a quick buck. The quality of this store seems to have many products straight from china (garbage) that they can mark up fast to make a quick buck. This business won’t last in Elk Grove because the Elk Grove community will only support businesses that care and offer good support. I strongly urge to never shop here.

I have been driving past this store on a weekly basis for years and finally stopped in this past weekend and again today. I had just bought a iphone 5s and a Galaxy 4. My last phone;a Galaxy 3 I foolishly did not protect enough and suffered from broken glass when dropped. I learned my lesson and didn’t realize how much Otter Boxes and other top qualtity protection cost until I started shopping around.
The selection here is great from budget cases, colorful, designer, to durable cases for a wide variety of phones. Prices are competitive and more reasonable than the Tmobile, Verizon, and Sprint stores. The workers are quite young however very personable, professional, and extremely helpful. The only thing is they were limited to the colors of Otter Boxes for Galaxy 4’s however I think that maybe that Otter Box limits their inventory and distribution of their cases for some reason. I appreciated that the sales lady helped me and was very patient. I bought the Gorilla glass protector and two cases and was rewarded a with two $ 5 off cards for purchases over $ 50. I highly recommened this accessory store for all of your phone, ipads, and other electronic gadgets.

When I began thinking about what I was going to say for this review I really couldn’t decide what rating to give it.
Yes, this store as many options for cases… Yes, this store has almost every type of phone/​tablet/​etc case available. Clearly, the owner is on top of things when it comes to new devices coming out (I used to have a Nexus 5, when it first came out no stores had cases… but this place did)
However, the quality of these cases and the price they charge isn’t equal in any way. I can easily find cases of similar quality for much cheaper elsewhere. I won’t say where but I can definitely say it’s possible.
My other gripe about this place is their «no refund» policy. I’ve pretty particular about the cases I use with my phone and i’ve come to find that throwing a case on a phone and testing it for a few minutes isn’t an accurate test of whether or not you actually «like» it.
I bought a case once… used it for literally a day and decided I actually did not like it. At the time, it was the only case they sold. Went back and they said I could not get a refund. Bummer.
With that being said, I wish they would reconsider their policy and give at least a 7 day money back promise. That way people can use the case and see if they actually do want to use whatever case they buy.
I know, the argument is that the cases are pretty cheap, it’s «only» this much/​that much… but I still feel it would make customers feel a lot better about a purchase.

Went here today for the first time. We were immediately greeted and assisted. The pregnant woman that helped us was friendly and looked up my kids phones online to see which case would fit. The prices seemed fairly reasonable. I know that businesses in Elk Grove have to deal with higher rent than neighboring cities. I always take that into consideration before I blast them for prices. I will probably be back soon for a phone charger. They do offer a frequent buyer card. I think you receive a stamp for every 5 $ spent.

Unfortunately, I’ll have to take away a star from my last review. The case I bought is cracked in several places with routine use. I haven’t been abusive, the plastic just doesn’t want to work with you. I would still give them 3.5 because the sales girl answered honestly when I asked her if she liked plastic cases: «they break.»

Had I written this review 6 months ago it probably would read very different. I have been coming to this store for a while now as it is convenient and has a great selection. I’ve purchased cases for my phone, iPad, charging cables, lanyards and dash mounts amount other things for myself and my girl.
About 5 months ago I purchased an iPhone dash mount and it broke within two months. I knew it was cheap so I just chocked it up to a gamble and returned to buy a nicer one, this time spending $ 20.
It is now less that 3 months after purchasing the second dash mount. The sun caused the rubber to break right in the part where it connects to the plastic tip. I returned to accessorize to explain the situation to the young girl at the counter.
After hearing my story and everything that had happened she said that she couldn’t do anything without the receipt. I told her to go get the owner because he knows who I am and he would know that my complaint is legit and that I’m not scamming.
She said that the owner was on vacation and would be back in two weeks. She told me to wait the two weeks and come back then. I explained that that is unacceptable as I used the mount every single day! I then asked to speak to a manager. She claimed that she was the manager but had no authority to do anything about the situation.
Long story short, the manager/​owner went on vacation and left no one behind with the authority to take care of customer issues and defective merchandise. Congrats accessories! You’ve lost a loyal customer for good!