Elk Grove Massage29

I wish I could give ZERO stars. This place is a total SCAM. They would not honor my Groupon even though they were the ones who made the mistake. We are calling the BBB on them tomorrow. Stay as far away from this place as possible.

Originally purchased as a Groupon because they did couples massage. It was in the Sprouts parking lot in an ugly little room. Not spa like. More like physical therapy office. But we both agreed the massage was good.
So I opted for a second time when the Groupon came up again. They had moved to a new location the was in an office building and had a horrible feel to it. Tacky little spa posters were hung to give it a spa feel, but they were all hung cock-​eyed and it was dirty in there. Cluttered junk everywhere. The massage rooms were ugly and smelly and the last place I wanted to go barefoot.
Once again actual massage was good and I like the girl who gave me the massage. No complaints there.
They don’t answer the phone you have to play phone tag and then they call and bug you about your appt wondering if you still want it. Weird.
Upon trying to go again, I have since found out that apparently the owner has left the country and left some poor girl to honor the «Groupons» so she whines and complains about how she is making zero money and has to try and feed her family. She says she rented a room in order to follow through on the Groupons that were filled. I bailed on it this time and called Groupon for refund. Thank god they honored it.

Weird place. Just all around weird. Weird location (hidden in a bunch of office buildings near Elk Grove Highschool). Weird that an employee has to walk you outside and around the size of the building to use the locked bathroom.
Weird that they called me over and over and asked me to call and confirm, but every time I tried to do so, I just got an answering machine followed by another phone call asking me to call and confirm. (When I make an appointment, I keep it. My approach is that if I need to cancel, I’ll let you know, otherwise assume that I’ll be there.) Weird that it looks like a dingy office building with zero relaxing ambiance.
Finally, weird and disappointing that I left feeling like I hadn’t gotten a massage at all. Unfortunately, my masseuse appeared to be following a pre-​set massage «routine» and showed zero intuition for working out my knots, so I left more or less the same as I was before. At least it was free, a Christmas Groupon gift. I only regret that I left a tip, because it wasn’t really earned.

This place is DISGUSTING… I booked a couples massage because I purchased the groupon. First off… when I called to make the appointment the receptionist was talking to me like I was stupid and slow, repeating everthing I said EXTREMLY SLOW. On the day of my appointment (FEb 16 @ 2:00 pm) showed up about 5 minutes late because the establishment is not labled nor are there any signs except a wood stand that says massages on the side road. We walked in and there is a freaking cheap walmart partition that looks GHETTO as south sac, with dirty carpets, dirty walls and evrything else looked dingy. THe waterfull that they mention on their website was not working and had hard water stains all down it… Once my boyfriend & I took this in, we noticed a lady walking out of the room and was told she could have a drink of water (which was basically some warm water, about a shot glass size, in a dixie cup). Once the lady was finished, the receptionist, who reminded me of a toothless OGER, asked if she left a TIP for her therapist… VERY UNPROFESSIONAL… once the customer left… the OGER yelled to the girl in the back «GIRL, YOU GOT YOUR TIP?» I looked at my man and the first thing out his mouth is they are DEF. not getting a tip from us. We saw a total of 3 women working when we walked in, the receptionist and 2 therapists. Once we were shown to our room and undressed for our experience, which we were VERY hesitant about and were ready to walk out at any time, the RECEPTIONIST and one other therapist walked in our room and asked if we were ready? I looked at my man and he lloked at them and asked if they were certified and wanted to see their schooling for proof. The receptionist started telling us about how long it oo her to gho to school and started naming all kinds of muscles to «prove» she was licensed. Once she felt comforatable she gave us a life history of how she was arrested for visitng someone in jail and had 17: doobies” in her ashtray, she is willing to try anything once. I don’t find it relaxing at all to hear about how GHETTO this broad is that is touching all over my man– and I’m sure that is the best thing she has EVER had the pleasure of touching… so much so that she did not rub anything but his back… he said it was the WORST massage he has ever had and has been in pain since that day. HORRIBLE place… We have told about 50 of our friends about this place and hope they go out of business.

Massage 29, first opened in Elk Grove and was located inside the Sprouts complex on Laguna Blvd. I do not know why the owners decided to change the location to Elk Grove Florin location which is old and hidden. I told the receptionist that it’s hidden and hard to find. Well she responded, all our guests say the same thing. It’s across Sherwin Williams. Based on the reviews of my family, I decided to buy the Groupon Deal for massage 29. My appointment was at 11am so I set on my GPS the direction. However, when I reached my destination I did not see a sign that said Massage 29. After circling for 5 minutes, I realized it was hidden. When I walked inside it was old and dirty. I was the first customer and the receptionist made me sign some paper. They requested me to come early to sign paperwork about my history and conditions. However, they didn’t do that but instead made me sign rules. The rules were hand ridden. Are they that cheap not to type up the massage rules and instructions? Hmm!!! Well the receptionist lead to me to room for couple massage. I was confused because I was planning to get massage alone but she assured they will not massage anyone else while I’m inside there.
Well when I tried to lay my face support on the massage table I thought it was about to break. But the receptionist assured it won’t break. So I requested a pillow because I was scared to put my head facing down which was not comfortable. The room was smelly and the carpet looked dirty. It looked like a old office building turned into massage room. The appearance of the room it not give me a relaxation room. The music of water was playing and loud. And no candles and nice aroma scent in the room. To my astonishment the receptionist started to massage me. Her hand was hairy and I could feel that on my back. The funniest part was she seemed to be doing physical therapy class on me instead of massage. She rotated my hands, arms, legs. And on my back she pressed really hard on four spots until I told her to stop because it was hurting. And I didn’t feel like she was massage so I looked at her, she had one hand on her hips and the other one on my body pressing the spot hard. She didn’t massage and was done in less than 60 minutes. I was disappointed in her and plus she requested TIP. She did not use hot towels on my back to remove the oil. She was being super LAZY. Hello, if you cannot massage then why request for TIP. I told sorry, the massage was not worth it. Another Groupon Deal which failed for me. I do massages a lot and this was the worst on my list of places which I’ve tried. It runined my massage experience. I have a strong feeling when businesses are not doing well they opt for Groupon. And I totally agree with the other people who made comments about the place. HORRIBLE… HORRIBLE.

I unfortunately have to agree with most of the opinions here. The person at the front desk was nice and the massage actually wasnt horrible, but that was about it. I couldn’t find it at first, no sign outside. The carpets were dirty, extension cords running across the floors, you could hear all conversations outside, and the place in general was uninviting. Dont expect oils, aromas, candles, or even good massage music. Not there.

This was the worst massage experience I have ever had! The rooms were cold, the therapist was really bad and I saw spiders in the corners of the walls. Gross! Plus, they charged my account for the first month of my membership early before I had a chance to cancel. After I inquired about it, they said there is nothing they can do. I will never go back and I hope others won’t waste thir money there either.

I was lucky enough to receive a gift certificate from Santa Claus to Massage 29. I had never been here before, and was a bit concerned after reading the 2 reviews posted here.
I was greeted by a very friendly receptionist & filled out my paperwork. I was asked if I wanted water & was reminded to use the WC before I went in for my massage.
The treatment room was clean, quiet and comfortable. My room also had the «stained glass» window by the door. It is that type of privacy film that allows you to see out, but no one can see in. So, please be assured there is no lack of privacy in the treatment rooms.
Michelle, my masseuse, was the perfect balance of friendly and professional. She immediately asked if there were any areas that needed extra attention & asked about how much pressure I liked. She periodically checked in with me about pressure & asked if she skipped anything. I was delighted with the service Michelle gave me… a wonderful head-​to-​toe perfect pressure massage.
I did not experience any of the aforementioned «tip hassling» as I checked out. There was a different receptionist on duty when I checked out, and he was really friendly and super concerned that I had had a positive experience.
I would definately go back & would ask for Michelle again.

Do NOT go here!!! I came here because of a Groupon deal. When I walked in they didn’t even ask me what kind of massage I wanted — instead they told me all the different ways I could leave a tip. Then during my massage I could hear all of the employees gossiping in the break room so my massage wasn’t very relaxing. Once my massage was over both the receptionist and massage therapist cornered me when I walked out of the room and hassled me about leaving a tip. I have never had a massage experience like this and I will never go back!!!

I found out about this place because it was featured on Groupon. Overall, my experience wasn’t terrible, but I wouldn’t recommend it and I’m glad I didn’t pay full price.
Pros: Friendly, attentive receptionist
Cons:
— There isn’t a relaxing waiting area
— The room I was in had a stained glass window next to the door that is slightly see through. Fortunately the place wasn’t busy so I changed quickly before somebody walked by.
— My masseuse didn’t ask me about problem areas or anything specific I wanted worked on.
— My masseuse’s definition of «deep tissue» was using her elbows most of the time… not the best feeling!
— My masseuse never had me turn over so I was face down the entire time which became very uncomfortable!
I left feeling disappointed about the whole experience. But who knows, maybe yours will be better!

Elk Grove Massage 29 is a wonderful value and a great group of people! The service and attention to detail is excellent. They always try to accommodate my crazy schedule and preferred massage therapists. They also take great care to teach you about stretches and anatomy, so that you can be proactive in your wellness. I am especially a fan of Michelle — her balance of strength and flexibility really helps me get past some of stress of my week. Check them out!

What a great deal! The low price brought us in, and the great massages keep us coming back. From the moment you enter to the moment you leave, you’re treated well. Both my wife and I love deep-​tissue massage and this is the only place in Elk Grove we’ve found where they «do it right.» The fact that we can get a couple’s massage is another plus.