Golden 1 Credit Union

One of the best Golden1’s in the area everyone is so friendly and helpful ! Every time I come into the branch they provide great service. In addition to opening new accounts they offer credit cards and car loans. I came in for a auto loan pre-​approval, while I was there Erica talked to me about adding GAP insurance to the loan. I didn’t even know that Golden1 offered GAP plus it was way cheaper than the dealer. If you’re looking for a loan come to this Golden1!

This location as far as the atms are always a problem. This is the closest location to my house and I stop here weekly to withdrawal money. Both atms are down a lot of the times and out of receipt paper. Last time one wasn’t working and the dispenser was broken on the other one. This has happened many times and I am no longer going to this location it always has an issue. Fix your atms!

I came to this branch to deposit my deceased boyfriend’s last paycheck. The paycheck is signed to him, however on the back of the check it states that I am the legal beneficiary and according to the law I am able to use the check as if I were him. The teller said simply they didn’t take 3^rd party checks. She said he would have to come in and cash or deposit it. I said he was deceased and that I was the beneficiary. She glanced at the statement on the back for a millisecond and reiterated that they don’t cash 3^rd party checks and that whoever drew up the check did it wrong and to contact them. It was drawn up by a university employee following state law, so I doubted that. It was incredibly difficult for me to deposit the check in the first place. It has been in my wallet for 3 months. I finally got the strength to do it and was treated suspiciously and not listened to. I contacted member services via email and thankfully they understood the statement and the law and said they would contact the branch RE: why the check was not accepted. The member services representative redeemed golden 1 in my eyes but not this branch. I refuse to return. Their tellers need massive sensitivity training and training in regards to what sort of checks may come through. I understand they must not see this sort of thing often, but I could have been treated more like a human and less like a criminal.

I will not go here again.
I have someone who i took to court that owes me money and pays me monthly on a certain day, if she does not pay then we have to go to court again.
In July, I never got a deposit from her but then in August she deposited the money. In the middle of September, I went to court to state that she did not pay her portion in July. A week later, I got a letter stating she had paid in July. I went to Golden 1 with my court papers in hand and stated that she had deposited money into my account and it does not state it on my statements. They said that they would do an investigation.
Luckily, the next day, Addison calls me stating that a mistake was made by teller. Their drawer was over for that day (which was the money that was supposed to be deposited into my account). I called today and had told him the situation with the deposit. He said that he would be able to state in a letter that Golden 1 teller was responsible for the mistake and if I have any other questions I would be able to get them answered when I come in.
My question was IF I WERE TO GET CHARGED FOR COURT FEES BECAUSE OF THE MISTAKE, WHAT WOULD HAPPEN? because it was neither my fault nor the other persons.
I come in and Addison helps me and gives me the letter. He then talks to his «supervisor» and I hear her make remarks like «for what?» she talks to me and I try to explain to her the situation and she cuts me off (without knowing the situation) and straight up tells me they are not responsible for what happened and I got the money put in my account stating I did get the money for July. I tell her no because it was not in my account in July and its not in my statements for July. It is Golden 1 fault because the teller was over money that day. They are the ones who wrote me the letter stating «the money wasn’t deposited due to teller’s error» so how is it not Golden 1 fault? If I had never went to Golden 1 about the situation my money would not be in my account right now.
I keep trying to explain to her and she continuously kept cutting me off. I didn’t want to waste my time and I just told her she does not have any listening skills or customer service skills and I would rather have talked to Addison but she said she is the supervisor. She then says «BYE» with an attitude.
I have always had great customer service at every Golden 1 I have been to but this is the ABSOLUTE WORST. I deal with customers all the time and I would never talk to a customer the way she talked to me. Even if they weren’t able to do anything about it, she didn’t even try or listen.

Came literally one minute late with my sick one year old (purse stollen and needed to pay rent) door WAS UNLOCKED AND OPEN) I walk in and they tell me «sorry the door should have been locked because we are closed» I explained what happen and they wanted to point me to to another one open 15 mins away? Cool thanks! I’ll just go open an account at Schools Financial credit union. I will be banking there from here on out. If the door was locked, and it’s after 530 okay. Don’t let me get halfway to the teller then have me leave

Really bad. On their website, they mentioned that they have a coin to cash machine (I’m a member). When I arrived, there was a sign that said that it was not working. Every time it’s down, they should contact their web developer to take it down on their website because they are lying.
Don’t go to this golden 1 if you want to change your coins into cash.

Here on a Wednesday night and there’s a very long line. Waited for at least 30 minutes in line before we were next in line to be helped. Very clean and spacious bank. The workers were very professional.

I could not be any more DISAPPOINTED with the service I received today at the Franklin-​Laguna branch I had gone to today. I had been mugged in a parking lot after grocery shopping this past weekend on Saturday. I was not able to reach anyone until Monday in order to cancel my card for my entire savings account. I was finally able to close that card and was issued a new one. I asked the lady who I spoke with on a local 916 telephone number and mentioned to her my entire purse was stolen with my entire wallet including ID. I asked her if I would be able to use an expired drivers license I had to pull out money and get a temporary card and she said no, I would have to get temp lD from the DMV and then I would be able to. So I went into a golden 1 branch today… And after being mugged and having my entire purse stolen from me I never want to carry cash on me again. I asked for a temporary card and she said she could not issue one to me because I did not have a valid ID!!! After the customer service line already told me I could! I am so disappointed in Golden 1 I requested to withdraw my entire savings account and close this account out so I can take it to my other bank who has been so much more accommodating. At this point, she told me she could only give me up to so much. And I would only be able to pull out $ 100 a day until I either get my card or a «valid ID». I am so upset, I cannot wait to close my account with Golden 1. I thought I’d share my experience… There’s so many cons to banking with Golden 1: they do not have a 24 hour customer service line to call in the event your card gets stolen… Especially being a Saturday evening robbery, these thieves had all night Saturday and all day Sunday to use my card up until Monday when i was finally able to reach somebody, who ended up giving me incorrect information… They close so early on the weekdays, if you have a 9 – 5 job you have to wait til the weekend to go in, unless you go on your lunch. I barely made it today since they’re open a half hour later on Fridays. Overall, once I get a valid ID or my new card I will be running in the door to withdraw my entire savings account and moving it to where I have currently been banking for the past 10+ years. I tried Golden 1 for not even an entire year and have only been disappointed with never being able to make it to the bank in time. Without a temp card, I am not able to transfer any money to my actual checkings at another bank where they have set me up with a temporary card, so I do not have to carry cash on me due to my fear of getting mugged again. I guess that’s why I’ve been with my bank for so long. I trust my other bank… golden 1 is not a place I want my money at and I am more than eager to start pulling out a $ 100 a day until I pull out every last penny. GOLDEN 1 IS NOT A BANK I CAN TRUST TO HANDLE MY MONEY.
Are you going to delete my post again? I guess I’ll just post this on Unilocal and other review sites where you don’t the ability to delete my review.

Very friendly and helpful staff here at this branch.