O’Reilly Auto Parts

This place is amazing! My battery had a leak and wouldn’t start, so they gave me a jump then let me exchange my battery for a discount on top of the military discount my fiancé used! They loaned us tools to install the new battery and now everything is fine with my car!

WHAT HAPPENED TO THIS PLACE! Like others have posted there is a whole new crew here and they are TERRIBLE. What happened to customer service?!? Kevin that I guess used to work here now was the best. So friendly so everything great in a person. Always welcoming and cheerful and made the experience coming here a joy. Now not so much. Was treated once again like scum of the earth by some young male kid who needs to grow up. I doubt my treatment was simply because I am female in a auto parts store but irregardless don’t treat people like crap for no reason. I was offered less than superior service, kid didn’t know what he was doing and was a douchebag through and through. I was already having a crappy day and was upset and I really didn’t need the bs. I’ll go elsewhere next time.

Came in looking for a battery test/​possibly a new battery. The staff was quick, attentive, and really friendly. They didn’t try to sell me anything extra.
Josue was the friendliest, and most helpful employee I’ve ever come across at an auto shop. After purchasing my new car battery, he also installed it for me right away. Great place to go for car needs.

I came in to buy brakes. Being the girl that I am, I don’t have any clue about car stuff so when I was asked questions about specifics and my face went blank, the manager and counter person were very helpful. Both of them went out to look at my car and knew exactly what I needed. Unfortunately they were not wearing name tags and can’t write their names down on this review. I went to the store on 2÷4÷15 @ 8:15 AM.

Okay here it is… this is by far the worst customer service and incompetence I’ve ever seen. I pre ordered an egr valve paid for it in cash up front. The next day I discovered I wouldn’t need the part went back to the store for a refund. Mind you the part hadn’t arrived. 2pm in the afternoon the store couldn’t round me $ 134, 6 registers open they asked me to come back in 2 hours. ARE YOU KIDDING ME!!! I shared a few choice words with the store manager about purchasing a part in the future and paying for it 2 hours later. So they stated they could refund the money to my card and I should se it in 3 – 5 days. Wrong!!! 8 days and 3 calls to the corporate office. Corporate office calls local store to refund me in cash. I think finally right! Done never spending money there again. I then go online to fill out a survey and I blast them. I get a follow up call from a higher level store manager asking that I explain my survey, I do. Is it over? No they then charge my credit card the same amount they refunded to my card!!! REALLY!!! So I’m still short my original refund. I call the store manager on his cell phone at 4am yes I have his personal cell due to him calling me from it. I rudely explain the level of incompetence in his store one more… he ask that I call him back because it’s 4am when I go to the gym and monitor my accounts. I explain that if I’m awake concerned about my money he should be too.

The customer service is really good here and they know what they are talking about. I came because my auto center told me that my battery needed to be changed although it hasn’t even been 3 years since I got a new one. One of the guys here quickly checked my battery and told me all this info on when I should get a new one and telling me that the auto center wanted to make money off of me. Thanks for saving me over $ 100!
From past experiences here, they really helped me find my way around the store because I am clueless when it comes to car parts.

I usually order all my parts online due to the price being nearly half of what it is in stores, however sometimes i need something right away due to something else needing replacing while im taking apart whatever i was replacing in the first place. In those situations i just swing by kragen/​OReilly, the parts guys/​ladies are always super helpful. The pricing is ok

At first I called Autozone for some help about my middle compartment not working, but the tone of the guy’s voice wasn’t too pleasant. Maybe he was annoyed that I was a clueless girl. It seemed like he wanted to rush me off the phone… With that being said, I didn’t want to greeted with the same attitude when I went in. Then I remembered that the employees at the former Kragen’s was really nice. It turned into O’Reilly’s but it still has very nice, friendly employees. I was greeted right when I walked into the door by Justin, asking me what I needed help with. He was very helpful and he also informed me about fuses, which was my problem. He installed it for me and gave me further advice about what to do if it happened again. Now I don’t have to drive around in silence! 4 stars for great customer service every time I come in!

Ok, but wondering why the guy did NOT ask whether I wanted a low or high beam type light for my Honda. I ended up misplacing the light, so I do not know if it worked.
I went to another O’Reilly and he asked if I wanted a low or high beam light.
hmmmm.

Came here looking for some rubbing compound for my car. Multiple employees went out of their way to help me and even give me advice and recommendations for my car. No one made me feel bad for not really knowing much about cars and everyone was extremely friendly. I’ve been here several times and it’s always a pleasant experience. The store is also very neat and clean. I always come here first when I need a product or even a little advice for my car, and I know no one is going to try to upsell me. Thanks, O’Reilly staff!

Went here on a late night to buy a filter. The staff was very helpful and friendly to help me the right part I was looking for. Also the place is neatly stocked and well kept! I like O’Reilly’s better than Kragens… maybe because they’re Irish? :)