Platinum Nails-Spa

I’ve been here to get my toes done many times and this past week I decided to get a set and let my daughter enjoy a pedicure. We came in an hour and half before she started school. The lady who did my nails (sat right behind the clipboard to sign in) took so long I ended up leaving and coming back to finish because I had to take my daughter to school. Not only did she take forever, when she was applying the acrylic it was everywhere! She did them so thick, the acrylic was hardening on my cuticles, and under my nails in huge globs. I asked her to file them thinner at the tips but still square (the newest trend in nail shape). I wouldn’t even call the shape she gave me square because even after filing twice (I asked her to fix) they were lop sided and round edged. She then put gel color on at which point she snapped at me! She told me to stop moving when I really hadn’t touched the nail to anything but the fan in the dryer was blowing creases into the too/​thickly applied gel polish and instead of correcting with a clear coat she applied 5 layers of gel to one finger. I left disappointed but knew that I had all of the tools at home to file and correct her careless mistakes. Will never go back simply for the snapping and not even for the shitty set. I gave two stars because they dealt with my picky 5 year old to her standards.

Went here on a little date with the wife. Good, but expensive. Massage chairs and bottled waters were nice touch.

I have been coming to this salon for 12 years now, everyone is always so friendly and I loved the customer service! I had one bad experience and they totally made it right! Kathy was awesome when I called and explained what happened she told me to come back in and she would fix it (even though she wasn’t the one who originally did my nails). I came in and Kathy sat me down with another lady who was super sweet and gentle and made sure I was happy. Will gladly say this is one of the best salons I have ever been to and will continue to recommend them!

I had the worst experience I’ve ever had at platinum nails yesterday and today. I’ve gone here for around 2 years on and off for manicures pedicures and waxes. I usually have my nails done by Sandy (she’s great) but I wanted my nails done yesterday so I just decided to walk in. The lady who did my nails didn’t introduce herself so I can’t give a name but it was my first time having my nails done by her. I came for a full set with gel nail polish. She had me pick out my color from the color wheel and then proceeded to point to the nail polishes telling me to go get it. I thought that was rude and I’ve never had a nail stylist make me get my own polish before. Well after my nails were done they looked nice so I gave her $ 40. That’s $ 35 for the work with a $ 5 tip. That night I grabbed a chair to pull it out and the thumb nail completely broke off where the fake nail started. The odd thing is that I felt no pain. Today I came in just asking for my nail to get fixed. The same lady was able to fix it. She asked me what I did wrong and She again pointed to the nail polishes telling me to get my color. At this point I was pretty ticked off. She files the remainder of the acrylic off my nail and then she starts to reapply the acrylic to my nail without putting a tip on it. I asked her why she isn’t going to put a tip on and she said «you want it longer ?» My natural nail is extremely short especially compared to the false nails I have on my other nails. Plus, I paid for a FULL set, not a partial one? She looked at the owner and the owner said yes she needs the tip. The lady does the job and after says there you go you’re done. I will never go back there, not because there aren’t good nail artists there, but because the owner was sitting right there condoning this awful customer service. All I ask is that I get what I pay for and for how expensive those services are I think I should at least get that.

Always my go to place I love Kathy she’s fast and I always leave perfect love my nails every time a must go to see place thanks Kathy for your quality work

Love my nails. Diane did a great job and took her time, definitely come back next times

I am sorry to have to give such a low score. I’ve been going here for years, but have lately seen the quality DROP! I was there this past Sunday for a pedicure. They recently raised their prices due to the costs of products. $ 22 dollars for a «basic» pedicure. BASIC… how ’bout less than basic. First, she used a nail buffer to buff the feet. Hu??? Then, the massage was so weak. I can’t even call it a massage. Was more like reiki. In the past, you left feeling like you got your money worth. Not sure if they changed ownership, but something has changed.

I’ve been coming to Platinum Nails for more than 10 years. They are always friendly and do a great job on my nails.
I took my son in tonight for mother-​son pedicures today and he loved it! Tracy and Mary Ann are both awesome!

I can’t believe not any better stars than this, I really enjoy coming here for pedicure time. Very friendly and nice enough to offer you water to drink and a warm pillow. The equipment used is clean and they place a liner inside the pedicure bowl… so it’s no fungus among us! Keep up the good work!!!

just left the salon after getting my acrylic nails removed & I am furious!
there were two ladies helping me, both weren’t friendly. the lady that finished removing my nails was completely awful. she continued to pull my hands & she removed my nails very painfully. I even started bleeding on one of my fingers & she noticed but ignored the fact. she was not accommodating or friendly.
I normally don’t go to this salon because it’s overpriced but it’s closer to home so I made the trip today. surprisingly the nail removal charge is cheaper here than my regular salon. but after today’s experience I would much rather drive to big horn & pay $ 2 more for better service!

I came to get a basic pedicure on June 7^th. I have been here a few times in the past 10 years, never felt the need to review: not spectacular and not horrible either. I usually don’t write reviews unless I feel the business is exceptional one way or another. If it’s really great or really bad I think people need to know. This last visit is deemed worthy of a review. I don’t expect much anymore from most nail salons. I have had my share of pedicures over the last 20 plus years. This is the first time I had the side of my foot scrubbed so hard that she scraped the skin off, slightly bleeding. Not fun. It started to hurt more the next day, very tender and scabbed over. I also had noticeable bubbles in the polish on both big toes and asked if she could fix it, she said she would be back to fix them and didn’t return for 15 min. I have no idea what she was doing. She took off the polish and reapplied. After reapplying, it was streaky and clumpy. She asked me if it looked good, I pointed out that it wasn’t even. She said it was the top coat and that’s just what happens. She again took it off and reapplied after diluting the polish with acetone. She looked annoyed and asked, «better?» I looked at her and asked if she thought that looked better. After doing this 3 times, I gave up. The polish was on my skin, I had raw skin, toenails that were still rough & jagged, and skin around my toes that were still rough and prickly. I have NEVER left a nail salon without tipping. Typically $ 3 – 5, depending on the job done. I left without tipping for the first time in over 20 years. She did not seem like she cared and even gave me attitude about how she’s been doing nails for 14 years and this is just how it is. As I mentioned, I have been to this nail salon a number of times, it has never been my favorite, I felt they were just average and no reason to return as a regular. Now, I will NEVER return to this location. Despite having a gift certificate with a remaining balance, it is still not reason enough for me to return. I just hope that all their tools were sanitized and they used a new file and pumice sponge. Getting some sort of infection from dirty tools would be horrible!

Hands down Lynn is the best nail tech. She always greets you with a smile and is very detailed oriented when you are scheduled with her she never double books and you never feel rushed. My entire family goes to her and are pleased with her work her #(916) 476‑1529

No point in making appointments here. They’ll put you in the pedi chair soaking in water for over 30 minutes which makes it difficult to leave. Then when you complain they’ll file too closely causing an open wound and then laugh about it with their coworkers. Also, it’s pretty gross looking in here compared to most nail shops.

I wouldn’t recommend this place if you actually expect them to rub and file down calluses and excess skin from your feet during a pedicure. The lady was so busy chit chatting that she wasn’t even looking at my feet while scrubbing. The whole reason I came in was because my calluses needed working on. Not only that, they charged full price for my 9 year old which doesn’t need any scrubbing done at all and I pretended not to understand, but they were talking about how they thought the neon color my 9 year old chose was ugly. I thought about confronting them, but didn’t want to do it in front of my daughter and it wasn’t worth getting my blood pressure up for. It felt like they were just trying to get through it to get to the next customer. I will be returning to Aye Salon and Spa where I usually go. They take their time on my feet and always look and feel for all the calluses. This salon was just really close to my house and I was feeling lazy to drive any further. Guess that’s what I get for being lazy. Hahaha… Thumbs down for this place

Love love love my nails. She takes her time and makes me feel like I’m her only customer for the day

My 3 girls and I have been going to Platinum Nail Salon for over 5 years since it’s closest to my house, and after tonight I will never step foot in that place again. I went for a pedicure around 5:35 or so, and I was seated and I waited. The water got very cold and after 2 customers walked in for manicure and was tended to right away, I finally got up at 6:30 pm and just said announced my exit.
My kids and I are known there and we tip very well, but after tonight, NEVER again.
I was forgotten and no one cared after all these years. I guess they have too many customers to worry about losing 4.

Consistently good place to get pedis in EG. Only one time have I had a negative experience here and it was when they were training someone new and she just was not familiar with the process. I should have asked for someone who was not in training. Lynn is lovely and does an excellent job.

Unlike some salons, this business has their cleaning charts posted which was the main reason for my return. Like most people of different cultures, it is incorporated into their business and some items are authentic which I admire. The change of language is often spoken which can bother some people who seem to think America is primarily English and should be a standard within society here. Body language does speak as well… Which they should keep in mind ;)
My nails always look beautiful and I’m always satisfied with the hard working individuals within the space. My first visit is by far the greatest. The woman stayed after hours (2 hours to be exact) to ensure I left with confidence.
Overall the drive to get to this business is worth the fulfillment that follows. The products they have are numerous, employees are fantastic, and I look amazing ;)

I have been going to Tracy for a few years now & absolutely love her work. She is very friendly and LOVES TO CHIT CHAT WITH HER CLIENTS! When Tracy is not available I either go to Mary Anne or Lynn. Please, if you get the chance, try this salon out.

I wanted a design that wouldn’t work on my nails and the lady didn’t tell me until she finished them. She wasn’t happy when I told her to re do them. If my nails are not long enough they should tell you. In addition, I called on the phone to check how much I would be paying for my nails (they informed me that a gel manicure would be $ 25) and I was told that I owed $ 35, and when I told them that I called them I was rudely spoken too about how I was wrong. If you happen to come to this salon request anyone other than Amy Tan, completely unprofessional; she was on her phone half of the time and does not care about her customers. All of the other manicurists are perfectly fine so this in no way reflects them.