Discount Tire Store – Elkhart, IN

Went in to have my tires checked because I had a flat tire, and they said there was a nail in it. They ended up patching it for free! I would definitely come back here again. They are friendly and nice and quick.
Also, what they didn’t know is that my mom was with me and was planning on buying a new set of tires. And because they were so great about everything, she decided to buy her tires from there too.
One quick side note: they let me know if I didn’t have a nail in it, then they couldn’t let me drive away with the tire damaged so I would have to have my spare one put on instead. Or, purchase a new tire. But I didn’t have to do either, because it ended up being a nail.

They patched my tire for FREE after I got a nail in it. I didn’t even buy my tires from them and they gladly helped me! I went to 2 other places (Moneteith, Jordan Ford) prior and both wanted to charge me 18 dollars to 22 dollars.
The store on 33 has great customer service and really helped me out!

The service staff was knowledgeable, courteous, and fair. I went in to have a tire repaired near closing time. As I was out of town I really needed this service and they were accommodating, even to the point where their staff had to stay late to do it. When the job was compete I was not charged so, I made an appointment to purchase tires on my way back. It is this kind of service that keeps me loyal to a business. I highly recommend this tire service center!

Let me start by saying that we have been Discount Tire customers for over 10 years. That ended on Tuesday.
We had a blowout on a trailer tire over the weekend. On Tuesday I took the blown tire in to have it replaced just as we had done 6 months ago for a different tire on the same trailer. I paid $ 118 for the new tire and left it to be picked up later in the day. At about 4:30 I went back to get my tire only to find out that not only had they not done it, but that they weren’t ever going to do it. Apparently they decided that the same work they had done six months ago, replace a tire on my trailer, could not be done this time because it required a special «trailer tire».
Fine, you want to upsell me to a more expensive tire. Unfortunately, no one makes a «trailer tire» in that size. No one. My option was to get a tire that was one size smaller, or replace all 5 tires. Dual axle +1 spare.
The real problem though isn’t that they were refusing to do the work. It was that they never bothered to even let me know about it. They had the tire for 6 hours and didn’t bother to pick up the phone and let me know that there was an issue. Zack, apparently the person that makes the rules, wouldn’t even come in to the show room to talk to me. He sent the sales rep back to tell me too bad.
I understand that there are some times technical problems, but absolutely pathetic customer service on Zack’s part has made me leave Discount Tire and never shop there ever again.

I visited Discount Tire in Elkhart a while back to get a flat tire replaced. The place was hard to get to since the street was under construction. But, as soon as I pulled in, an employee was there to open my door and do a quick visual inspection. My greeting was, «Good morning! I see you need a new tire! Just go ahead and check in, have a seat and some coffee and you’ll be ready to go in no time!» And that’s just what it was! My car was ready in less than 30 min, and they kept me informed the whole time. At all times, the employees were gentlemen and professionals. I definitely will go back!