Miles Towing

Called them after BMW Roadside Assistance let me down. They arrived in less than the quoted 30 minutes about 8:30 at night, to my vehicle in Columbia, and had it on the truck in short order. Prompt, courteous service.

My husband was involved in an accident late on a Friday afternoon (around 4pm) and the police called Miles to tow the vehicles. My husband accidently left his work ID in his car. He called Miles before 6pm and was told they were closed for the evening and he would need to call back on Saturday 8am to noon. When he called back on Saturday morning the person he spoke to was very rude and told him he would not be able to get to his car until sometime on Monday. I suspect that we will get a huge runaround. I would not use this company if I had a choice.

My car was towed from the scene of the accident. Miles was called by the police to handle the towing. The officer said very specifically to take all valuables. I managed to grab everything but I forgot my GPS unit.
After I noticed it was missing, I talked with what I assume was the owner. Instead of denying that the unit was stolen or checking with his employees, he rudely responded that there was a police report that all valuables had been taken from the car, and if I were to pursue the topic any further, it would be my word against his. A response which I’m sure he has said many times to other customers who had their cars towed. I asked if he had any trust in his employees, and he repeated the same line.
It was my mistake to not have grabbed my GPS unit. But I hope this serves a warning to anyone else who would ever consider trusting this terrible company.