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This is the most unprofessional counseling service I have ever been to. They scheduled me for a 50 minute intake at 8:20pm. They asked me (by text with grammar skills of a middle schooler) to fill out all forms online beforehand so they would be able to review my primary concerns before I come in. I did so and arrived on time. The counselor saw me a few minutes late at 8:30, had not looked at any of my forms so asked me to redo them there with her, and alerted me that the building closes at 8:50 so we only had 20 minutes, but she would still be billing me for a 50 minute full intake session. Then she told me the next 4 weeks I would have to be seen via Skype by her boss since she would be away for vacation, but she would return for the last week (I was only supposed to go to 6 sessions because it was through an EAP). Needless to say, I never returned. Six months later I got a text — yes, text, not email or phone call — that I need to pay for my session in full because they didn’t submit the EAP claim in time. I asked them to contact me professionally via email and they refused, continuing to text asking me to pay and threatening to involve a lawyer if I did not oblige.
I wouldn’t return even if THEY paid ME.