YMCA of Cecil County

My wife just went to the Y in Elkton with our two daughters (2 years old and 7 months old), putting them in the day care while she worked out.
These two ladies who were supposed to watch the kids just sat on their butts the whole time. My baby was stuck in the bouncer for the entire hour, they didn’t pick her up once. When my wife picked them up, my baby’s pacifier (which was hooked to her) had food all over it, which means another kid either ate food and then sucked on her pacifier or they actually fed her food. In either case, my baby ended up consuming food (looks like some sort of grain-​based snack bar) when she’s way too young for that. She was in the bouncer right in front of the two lazy ladies, which means they just let it happen and did nothing.
I understand that this is the YMCA, not a professional day care, but you still need to keep the kids safe. Needless to say, I’m pissed off.
Update: My wife called the Y multiple times asking to speak with the manager, George, about the issues with their day care. Not just my wife but a number of her friends have also had issues there. Every time, it goes to George’s voicemail, he never picks up the phone. Weeks later, George still hadn’t called back. My wife called again and told the lady at the front desk that he hasn’t called back, and instead of taking blame the lady said «they have a lot going on there», as if that excuses the manager from addressing complaints from 2+ weeks ago. We went ahead and cancelled my wife’s membership there, due to the bad employees and even worse management.

I’ve only experienced the pool part of this YMCA, but there’s also a gym here.
So, first off, it was $ 10 to get in which for the quality of this place it’s WAY too expensive. Usually it’s $ 6 for adults or free at other pools.
The pool water was a little warmer than bath water (not too good for lap swimmers) and has been over my 3 or 4 visits to the pool over the past 4 years. The lifeguards don’t sit in the chair or even pay attention to the water either, so be careful if you plan on bringing kids here.
I’ve been working at pools for the past 7 years and have never seen a pool this poorly managed. My suggestion, if you’re going for the pool, is to find someplace else. The gym didn’t look too great either, but I know there’s a few gyms around the area so I’d suggest any of those before going to this YMCA (planet fitness, etc.).