Ace Hardware

Great local hardware store, great service

This store carries a lot of product for its square footage. They keep it well-​organized so it doesn’t feel so cramped. The staff greets you and always asks if they can assist you. Most, not all, can help you with your needs. Nate and Derrick are great!!! Zane is pretty good too. But STEVE, on the other hand, is rude, unaccommodating, lazy, slow, doesn’t know how to look things up and walks around like he’s the King of Prussia!!! Not a big deal, right? WRONG!!! He’s one of the ass’t. managers. Unbelievable!!! So this is the guy you have to deal with for problems, returns, etc. Good luck with that!!! I have never been so poorly treated and I, literally, have bought thousands of dollars from this store specifically. Steve knows this, but it doesn’t matter to him. He has absolutely NO customer service skills and really doesn’t care. I’ve never met the owner of the store, but I think he/​she needs to send this guy to a course on how to solve problems and treat people right… or get rid of him. And my father is/​was a loyal customer for years too. He, too, recently had an issue with Steve trying to return a new pkg of light bulbs a couple of days after purchasing them. Steve wouldn’t replace these defective bulbs accusing him of breaking both. Gimme a break! Seriously? Who, in their right mind, accuses customers of wrong-​doings? Even if you think it, you don’t say it! You resolve the problem and keep the customer’s business! And all this over a $ 5 pack of bulbs which cost my father more money than that to run to this store 3 times in resolution to this issue. They lost his business AND they’ve lost all my business which actually means something because Ace stores are individually owned/​operated. We both shop at Crowder’s Ace now!!!