Chili’s

I’ve come in and eaten at this location a few times now. Every time has been wonderful and a pleasant expirence. Serice was great, fast and friendly. Food came out in a timely fashion, hot and delicious. The new mango patron margarita is the bomb, bartenders got it going on! I’ve sat in the lounge, which is great cause you get free chips, but I’ve also sat in the dining room which is a different experience all in its own. I see all these bad reviews and can understand why people would get frustrated but when I’m here all I see is fast paced hard working people trying their hardest to please everyone.

We went when they first opened months ago. Service was very slow. Thought they had not gotten the timing down yet. Went back today and service was still very slow. The wait staff was fine but getting the meals was so frustratingly slow. Then my husbands burger had only ½ slice if bacon on it. Had to ask for more since that is part if the highlight of this burger.(thw sauce was also missing) My chicken tacos were dripping oil. Not sure why when the chicken was grilled and it wasnt hot enough for the cheese to even melt. We decided no more going to this particular Chilis. Very disappointed.

We were staying in Ellenton, Across the highway was Chili’s which is always a good chain restaurant. This one had good food and service. I had a salad and a turkey blt club.

Wow! I thought after the first few weeks that service would get better.
Nope.
I went to the bar area on a Sunday to watch an NFL game and wanted to start with an appetizer on their specials menu.

SUCKS. ZERO things right here. Called ahead for seating, arrived people waiting with over 10 empty tables. NOT good start. Waited another 10 minutes in light of being «next». Crap table right by kitchen. That was the good part here comes the bad…1 HOUR to get food. Waitress never said a single word or checked in. Sat with empty drinks for 40+_ minutes as she disappeared. When food FINALLY arrives 2 of 3 are wrong missing items (corn on cob for one dinner, avocado for salad). Also only one is hot, other two are luke warm to cold. Tell dumb waitress whose cruising to literally zero tip (and I’ve never done that ever) missing items. She acts suprised, returns alter with oen missing item. Never any sorry, etc.
The horror story continues… bottles of beer arrive we didn’t order and we tell the delivery girl nope not ours and she takes them away. Now disgusted with entire place we finish rather crappy overall food and want to pay. OVERCHARGED for the beers we never ordered. Again crap waitress acts suprised we want them off the damn bill. Again no sorry, nothing.
NEVER AGAIN. The manager in this place, if they even have one, needs to be fired yesterday! It was that bad — REALLY!

I have given this location more than 4 tries. Each time the service is awful, the food is subpar, and I leave feeling disappointed. I would rather drive to the location on University even though it’s further away from my home.

Terrible service. Spent over a hr waiting on my order, everyone with another wateress got their food and had been their half the time. Our server was more interested in bullshitting with his friends that where their. We didn’t eat the food it never came. Soda was flat

Been 5x since it opened. 3x food has either been wrong or sent back because it tasted like crap. Fajitas at chilis was known to be the best 10 years ago. Now it is made from processed chicken and it not only under cooked but nothing like the old recipe. Not to mention only a few beers available on tap. Won’t be going back.

I can’t understand the negative reviews, I live not too far from this Chili’s. I’ve had take out several times and eaten in the restaurant several times. All my experiences were good. Welcome to the neighborhood Chili’s, thank you for building out here. See you again soon, great food and great service!

Been there 3 times so far. I like it, service was good. They had some growing pains when it first opened but give it a try. The smoked wings are really good and the onion rings are tasty also.

I’ve been to a Chili’s or few in my day and this is by far thee absolute worst!!! Yes, it is beautiful inside because it’s new but the service & food was tired. Just horrible, what a waste of a Sunday afternoon lunch.
First, we requested a table for 4 adults & 2 high chairs for our toddlers. We were told that they only have tables that will accommodate 1 high chair. WHAT KIND OF MALARKEY!!!
Second, our server Danielle walked up as if she was in a rush & annoyed. I ordered a water with NO ice and guess what I got a water with ice.
Third, we ordered the queso dip appetizer and she brought out a skillet of brown «refried bean dip» that she called queso with «meat». It was awful! So we asked her to bring out the white queso cheese dip with no «meat». And when she brought it out she didn’t bring chips with it.
Fourth, we had to ask her for more chips, appetizer plates & extra napkins twice.
Fifth, the food… SMH! They need to stop and start over because I’ve never had a bad meal at Chili’s until today. My chicken & fish tacos were flavorless. My son’s «mac-​n-​cheese» was that boxed Kraft googley glop, so dry… my son didn’t even eat it. What a joke? Out of the six of us only one of us enjoyed the food. Even the chicken strips were bad; they were over salted.
Sixth, we got the bill and guess what? We were charged for both queso dips (including the bean dip crap) & the Mac-​n-​cheese which we informed Ditzy Danielle was horrible and my son refused to eat it (not one bite). I would have expected a manager to come over or at least for her to ask if we wanted to replace it with sometimes else.
I think it goes without saying… we will not return to this Chili’s. Maybe they still haven’t ironed out things since they’re fairly new.

Ordered to go at the bar. Had a nice cold drink while I waited. The service is good and the employees are friendly. Food is typical Chilis. It’s nice to have an improved selection at Exit 224.
Looking forward to coming back and dining in sometime.
Have used their to go window and it’s great. Easy ordering on the ap and they make it very easy to pickup.

If I could give negative stars I would. My mother, father and I ate here for lunch a few weeks ago and the food/​service was decent. We went again tonight for Dinner. We were sat in the cocktail area at a filthy dish covered table, which wasn’t a big deal the waitress was clearly busy. We sat for about 35 min before our order was taken plus our order was taken behind a couple who came in after us. My father and I ordered steak fajitas and my mother ordered the margarita chicken salad with a nacho appetizer. The table that came in after us received their dinner before our appetizer, which our waitress forgot, ever came out. We finally asked where our nachos were an hour into our arrival and it was burned, cold and clearly forgotten once it finally arrived at our table. We waited for our dinner with empty glasses. The table that came in after us finished their fajita dinner and left before we got ours. Our food was gross. All the meat tasted like it came out of a bag and was microwaved. And we never got our rice and beans for the fijitas. I asked for a Togo box about 10 times before she remembered. It took us 30 min to get our check. And she gave us a free dessert that took another 20 to get and was clearly left under a heat lamp. Not worth the 3 hours of our life’s we can’t get back. The manager fiddled and gossiped with the wait staff all night and stood in the same place never asking anyone how their dinner was. Will never return. Several of our friends have had very similar experiences.

Really upscale, modern décor format… wide open, large TV screens, new table layout. Food good with many choices. A little more attention to detail by the servers would help. Overall good experience.

If there was an option for negative stars I would be choosing that! Worst chilis I have EVER been to! The hostesses were catty and unprofessional. I wasn’t worth the dirt on their shoes. I had a party of 5 we checked in and they told us we were next. Then one of the hostesses friends came in with a party of 5 and they were seated immediately. I asked them why they were seated first and all she had to say was will will seat you next. 20 minutes passed and many tables of we were STILL waiting I once more approached the hostess and all she had to say was «OK». I will NEVER return to this Chilis! EVER!

Went on opening night and a week later. Too busy in my opinion especially opening night. They had 2 servers worker each table and still had to keep flagging staff to ask for things. Took 20 minutes to get our drinks after ordering and our food took about an hour. Though everything tasted great the service ruined this trip. Even keeping in mind it was opening night. Went back a week later and the service was better. The waitress was much more attentive, food was good, portions are plenty. Had a toddler with us and at first we were told we couldn’t have a high chair (by the hostesses) because we were on a center aisle. When we asked the server to please ask the manager we were allowed the high chair. Just weird. 2^nd visit the food and drinks showed up much faster. One thing I don’t like about Chili’s is they push the table top ordering gadget. I understand if convenient but we go out to socialize and get personal service. Not order from a computer on our table. Of course on the other hand if your service sucks it’s a faster tool. When paying if you user the table top gadget you can choose each item you want on each bill to split or pay the whole thing at once. Log in and earn rewards for each purchase too. Will try again in a couple months and see if things have settled down