Kroger

The new store manager they have in place now, Mr. Booser is simply a joke. I wish you could get Mr. Patel back who made sure the store was immaculate and handled his business. I spoke with Mr. Booser about making sure to have a product in stock that a lot of people buy (because it’s been out of stock a lot since Mr. Patel left) and I talked with Mr. Booser about it twice and Ms. Valentine (who is no longer there) and the third time I spoke with Mr. Booser about it he said to me «keep bugging me about it»…meaning keep asking him about the product and eventually he will get it. I don’t think so, your the manager, I asked you to keep in stock and you said you would, now I have to keep bugging you… this guys needs serious training… can’t wait for the next manager to come.

I have to say this is one of the worst Kroger stores I’ve been in. Corporate really needs to step in and start fresh. The attitudes of many of the employees are pathetic. This is my neighborhood Kroger and I have to say I will never step foot in this Kroger again. I will drive to the Kroger or Publix in Stockbridge. Just one example of pathetic customer service. I came in around 11:20 AM to get some chicken tenders. I politely asked if they were going to have some chicken tenders and she rudely stated «not yet.» She simply walked off and continued her conversation with another deli employee. She know that I come in quite often for tenders so she should be aware of what I’m there for. I assumed she was going to start cooking them but she didn’t. She continued to have the conversation with the other deli employee while I was just standing there. About 7 – 8 minutes after that, another employee came up and wanted some tenders as well and found out they hadn’t even started cooking them. It wasn’t until then that someone started cooking the tenders. The rudeness this employee displayed was totally uncalled for. I’m not one of those people who think the customer is always right because I’ve seen some down right rude customers to the employees for no reason. I’m not one of those people. I am always polite and respectful to employees wherever I go. This female employee was obviously on her own time today because it didn’t matter whether I was standing there waiting or not. Her tone of voice was also rude when I asked about the tenders. Like I said, I’m through with this Kroger.

Customer service here sucks! They little lady that was there when I was there is the worst how can you claim to not offer a service that other kroger s do with absolutely no problem. I say this is what happens when you forget where you work this is a grocery store that is not yours, your mom’s or your dad’s. It belongs to someone else and you at the customer service desk. But you tell me it might have happened before but you ain’t going to do it… then after a phone call you do it any way… either you can or you can’t…so I guess you can. Best believe the Kroger Co. will hear from me about this.

My family lives about 3 miles down the road from this location, and we’ve been going here for about 8 years. I’m not sure if they changed management or what, but we’ve had some pretty bad experiences in the past 2 months… my dad ran there to pick up some soup makings for dinner, sausage, seasonings, etc, he bought 10 items. He got home, and there was no sausage. Then there were a few other items missing that we’re not shown in the receipt. When he called to ask if he had left a bag or something, they were very rude, and refused to believe him. He called the head quarters and spoke to them, and they weren’t very different. It had gotten to the point that my family will drive, instead of 3 miles down the road to Krogers, we will drive 7 miles into Stockbridge to go to Publix.

This Kroger meets my newly lowered expectations, courtesy of my move here from San Diego. I guess the overall shopping experience is just different, I had to go to 3 stores to get one item. I don’t know why but I find that most stores here only carry a certain items so it is quite possible that a store will not carry your favorite brand of ice cream and pizza, so be prepared to make multiple stops. Also, if the product you are looking for is out then be prepared to wait at least a week before checking back.

Kroger makes the best $ 5 footlong subs!!! Secondly this store has THEEE best pharmacy staff I have ever seen. They are so nice and patient. clean store with accommodating employees!