No-Frost AC & Heating

I purchased two (2 zone house) a/​c and furnace units from No-​Frost back in 2013. Eileen is a WONDERFUL help and a pleasure to talk with on the phone. The staff are courteous and efficient. I shopped around three companies when looking, and this company’s prices were fair and their recommendations were appreciated.
My heat broke on a Friday night last winter when we had a crazy cold snap. Since I was a current client, they came to my home first thing Saturday morning. I was able to call their emergency line (planning to leave a message) and there was someone that took my call in the middle of the night on Friday night. How’s that for service!
I have no hesitation recommending this company because of their honesty and customer service.

Got an estimate from them for a new furnace and ac unit. I wasn’t impressed. We got a 5 minute warning call from the main office (and we live VERY close), 20 minutes later I get a phone call saying the guy is having trouble with his van. He showed up an hour later and recommended ONE unit to us, and it was the exact one our neighbors had that he could see sitting in his van in our driveway. I really wanted to like these people, but after that experience we’re looking elsewhere.

I can’t speak to their service, but we’ve been trying to get them to return a message on-​and-​off for 4 weeks. They promised to get in touch after 2 weeks, but never did. After we finally got a hold of someone (after 3 days of calling), they told us that they haven’t been taking new customers for months now. If you have them, I guess you’re lucky, but I wouldn’t both looking them up if you’re interested in service now.

Great service. Called with a problem on Friday and because of the weather, they said they would be out on Saturday. Chad showed up on time and quickly diagnosed the problem and corrected it. Cost me $ 2.50 for parts and $ 110 for the service call. I respect a company that is honest and fair priced. They told me the cost when I set up the appointment and didn’t try and sell me on anything. I highly recommend and will be using them in the future. I see why they won Angie’s List awards so many years in a row.

Air conditioner died on first really hot day in May. The first company, ESA, said they could send someone out in six days. No-​Frost receptionist was extremely helpful and courteous, explained all the fees, and said she was going to try to get someone out that day. I called at 8:30, she called back at 10:30 and said a service man was a few minutes away. He came as promised and found and fixed the problem in short order. All was completed by noon. The charges were reasonable and consistent with what I had been told. I was a happy customer. A week later I received a thank you note from the company for using their services. They seem to be small and local, but with good customer service in my experience.

Unlike the other reviewer, I had no luck with emergency response. It seems they have no after-​hours workers and couldn’t send anyone out even when our A/​C went out, steam was pouring out of the unit, and the temperature was rising dangerously with a toddler in the house. So, since they couldn’t do a thing for us in an extreme emergency, they seem pretty useless.

Our air conditioning went out in the middle of a July summer heatwave. When we arrived home from work, the thermostat said it was 83 degrees in the house, but the blower was running. I called No Frost the next morning around 8:30am and spoke with the very personable Eileen. She asked a few questions about the type of system I had and was patient when I couldn’t give her specifics. She told me the service call price ($ 95), the fee for additional time/​labor, and that any parts would be extra. When I agreed, she said that someone would be by that same afternoon and she would call when they were on the way. I sat under the ceiling fan and waited.
Eileen called back a little more than an hour later and said Clint was on his way within 30 minutes! As it was still hotter inside my house than it was outside, I was thrilled that someone would be coming so quickly. Clint showed up less than 30 minutes later. He cleaned the air filter (did you know you don’t have to buy new ones? Just clean your existing one monthly with 409 and water!) and checked the system. He walked around outside and determined that the capacitor (the thing that starts the air compressor) was blown. He replaced it and the house immediately started getting cooler. He also tested the freon. Clint was gone in less than 30 minutes. So from the initial call to problem solved, it was less than two hours!
I found No Frost through a neighbor who also had a positive experience and I wouldn’t hesitate to recommend the company. I am also a member of Angie’s List and No Frost has received amazing reviews there. They also had a coupon on the Angie’s List site that I was able to use without problem. They are locally owned and operated and don’t appear to be part of a chain, which I like. I have nothing to compare the prices to, but the service was fast, professional, friendly and effective.