Seneca Mortgage Servicing

Because you cannot give a zero star rating. They delay cashing your check, then add late fees and interest.

ugh!!! WHY!!! This company just bought my mortgage and I’m terrified! I got a letter with a phone # and called. Couldn’t get a human on the phone without the loan # which I entered repeatedly. The recorded voice said it was incorrect! Uhhhh, it’s the loan # they provided. I really hate that I have no control of what companies buy my mortgage!

Unfortunately, my mortgage was also sold to this company. I had no say in the matter and was simply notified of it. It has been horrible ever since.
I used to have the option of making bi-​monthly payments with my old company which results in major savings over the course of the loan. I have spoken to at least 4 customer service reps at Seneca trying to get information about setting this up and have received 4 different responses. All ultimately leading to NO bi-​monthly payments.
I have never encountered such rude and poorly trained customer service representatives. I had to explain to one what an escrow account was for. I don’t blame them necessarily because I think it is their upper management that is to blame. They must have to field calls all day from very angry customers and they’ve probably had enough.
Every single time I try to log into my account online, I get a message saying my account has been locked. Guess what this means… You have to call dreaded customer service again.
As soon as interest rates go down, I will be leaving.

Mismanagement of our Escrow. Does this sound familiar Seneca? It should, looks to me like this is a common issue with your company, quite a few review are saying the same thing. Terrible. Companies like this are the reason selling mortgages should be illegal.

Me: «Yes, doctor, you called?»
Doctor: «Yes… um… I’ve got good news and bad news.»
Me: «Bad news first, Doc… give it to me straight.»
Doctor: «Well, it appears your mortgage was sold to Seneca.»
Me: «Oh no… what’s the good news?»
Doctor: «You have terminal cancer and will be dead in a week.»

My mortgage was sold to this company and I was pretty nervous after reading these reviews, but my experience over the past 12 months is very similar to everyone else.
They mismanaged my escrow and now I have to pay a huge bill or my monthly payment goes up $ 200.
I even called them a few months ago when I received my property tax statement to confirm they will be paying it and they said «YES»…
This company is very unprofessional. How are they still in business?

It’s now 6 months later and I’m very content with Seneca– we just had a bathroom addition and requested that they drop the PMI [private mortgage insurance] that we pay. We were at a 93% loan-​to-​value ration – dropping the PMI (which is about $ 90 a month on my mortgage) requires that ratio be 80% or lower.
I called in to advise them that I would like an appraisal to re-​assess the value of my home. They advised the appraiser is sent from the loan originator (in my case, Freddie Mac). This is actually a nice plus — they choose an unbiased appraiser whereas I originally thought they would choose their own ‘independent’ appraiser. I paid a $ 100 appraisal fee, which was awesome considering the cost when I was researching other appraisers.
The appraiser came out, I had a little chat letting them know of my renovation details, handed the appraiser my receipts for the work, she went around snapping photos on my house. It was very ‘stress free’ as I made sure I was present.
A few weeks later we get the appraisal results and we got the magic number we needed to eliminate the PMI — Seneca sent us a letter stating the PMI has been eliminated and that they are going to re-​assess our escrow account. Our mortgage hopefully has now dropped enough— in the future I HIGHLY suggest people put down the 20% required to get rid of that ridiculous PMI. We now save almost a hundred bucks off each mortgage, which equates to 1200 a year. Thats enough money to do some awesome painting, buy furniture, or eat steak for 3 months straight. Seneca was pretty easy to work with and I’m still confident in my previous review.

Horrible horrible horrible. These reviews are spot on. They screwed up our escrow, mailed us a check claiming there was an overage and then and our mortgage payment suddenly went up $ 1000 (not a typo, ONE THOUSAND) dollars a month. Their automated system is the biggest pain in the @$$ to get a hold of a real person. Their web interface is clunky and locks you out all the time; and you have to wait until Monday through Friday during normal business hours to call and «hopefully» get a real person so you can have your account unlocked. We got thrown to this company and goodness I don’t know how they are in business. Getting a refi to get away from these people might not be a bad idea. If you happen to have an out, don’t walk, RUN.

All the negative reviews are accurate. Our home loan was sold to Seneca last year and they immediately bumped up our monthly mortgage payment by $ 300/​month because they claim that our last mortgage company made a «mistake» and was not collecting enough funds for our escrow account. They gave me some BS and said we had a shortage, but why are we still paying an extra $ 300/​mo 12 months later? Placed numerous calls with no results. Considering a refi just to get away from Seneca.

Expect an hour on the phone before anyone picks up. And when they do, expect incompetence. Doesn’t matter what your question is. Horrible.

Absolutely despicable service. This company should not be in business.

BAD BAD Mortgage Company. Our Loan got sold too, before it even closed Escrow. We have dealt with starting the new relationship with a Mortgage Co before. Been with them for about 2 years, give or take. But this Seneca Mortgage Co… AVOID at all costs… they really suck. Have and will be fighting this problem: Sent the Oct payt Oct 5^th, 2015. Oct 16^th I take a «Out of State» Call (our phone shows who calls) I ALMOST ALWAYS HANG UP ON NO NAME CALLS… ROBO CALLS as most of them are. That Out of State I took… Seneca Mortgage cannot even be Proud of their phone number… go figure. So I find out that the Oct Payment had not been received. OMG… I will talk to my Husband, and find out about this and will contact you back. OK. So He sent the payt Oct 5, Yes we have the proof. Not received. We go over the Address in TEXAS where the payt is sent… CORRECT. OK where is the payt then? Seneca doesn’t know, and now we have a Late Fee. Bank is researching the payt. A few days later Bank contacts us and tells us the Payt was returned, as UNDELIVERABLE to the same address that we have been sending the payt, and the same place that has been crediting the payt to our account… WHAT THE HELL… Talk again to Seneca. Sending out the payt when the Bank Shows it is back in our account. Upon several conversations with different Seneca Servicing people… and receiving different and mixed messages we were assured this would not be a Credit Score DING, as we were working to get this resolved. AS of yesterday (and the Account is current…) Hubby gets a notice that his Credit Score has changed, from a quite high to POOR… WHAT THE !!! SO THE FIGHT BEGINS… Seneca said QUOTE «There was a $ 32.00 Fee that was not paid so that is why we dinged your Credit Score». Believe me if we had known about the $ 32.00 FEE we certainly would have paid it. NO NOTICE, NO TELLING US in the 5 – 6 phone calls back and forth. …JUST DING THE CREDIT SCORE… to POOR… REALLY SENECA… you f. king SUCK so do your employees.

These people are managing hundreds of thousands of your dollars. That’s scary.
They have mismanaged my escrow. They do no respond to customer messages through their own website. When you call to fix your escrow account that they have mismanaged, they dismissively tell you it’s not their problem. They have policies that actually keep them from accurately managing escrow.
Look at the other reviews. The fact that a company like this can do their business so horribly and yet remain in business and seemingly profitable is a testament to why the mortgage industry collapsed.

worst customer service ever. adds on erroneous monthly charges. to fix, you must deal with the most incompetent customer service ever. they don’t care about you and never follow up with you. ever. took me 8 months to finally remove an erroneous h06 insurance they placed on my mortgage loan. 8 months! was on the verge of refi just to get out of seneca. ridiculous

can i give negative 10 bc you are disgusting and unethical?! these people are robbers. my mortgage was sold. they don’t answer the phone and don’t call me. you guys are stealing 97 $ a month from me for earthquake insurance i already have and have sent proof! i have filed multiple complaints. i hope you go bankrupt.
call the number it doesn’t lead to anything. 18 669 195 608

Seneca Mortgage Serving barely rates one star. Their phone messaging system keeps you away from any humans. And if you do reach one, the service is terrible. I just had an uninformed, impolite conversation that was too frustrating to even be called «service.» I have set up auto pay and it works fine, but if something goes wrong and you need help, you are in for a bad experience. I had no choice for who services my mortgage, if I did I would NOT choose Seneca Mortgage.

Terrible website design, you guys really need some improvement !!

HORRIBLE!!! I sent my payment on time and when it wasn’t cashed I inquired to assure it was received and they confirmed that it had arrived. Ten days later (my check still in cashed), I emailed them and they respond that they didn’t receive the payment! I have never in my life dealt with such incompetence. I wish my loan hadn’t been sold so I didn’t have to deal with these fools.

Terrible customer service.
Very argumentative.
Doesn’t listen. Difficult to deal with. Too bad I didn’t have a choice.

This company is the worst that I’ve ever had the misfortune to encounter. They took over a month to board my loan. How does that happen?
Set aside a good chunk of your day if you want to reach their customer service. I’m on hold right now for over 22 minutes and they have the gall to repeat a recorded message that says my call is important to them.