Apple Store

Quick is not a vocabulary that is well known in this store. Waited 1.5 hours to get a replacement charger. If I’d known how long it took, I would’ve Amazon primed it and got it faster.

My laptop was not working so I had to bring it to the Genius Bar. I spent 6 hours there. Had to buy an external hard drive to store everything in and apple rebooted my laptop. They told me to come back in 2 hours. When I got back to pick up my laptop they never rebooted it because they didn’t have my password. They didn’t even call me. So I had to keep waiting. Also to my surprise. Microsoft word was not reinstalled. I was told to call Microsoft to ask them for my product key which I did not have because I purchased Microsoft office 5 years back in the Apple Store. Microsoft was unable to give me a product key and apple was unable to provide it either although I purchased it through them and I had to re purchase Microsoft office. I wish Apple told me that word would not get reinstalled because it isn’t transferable. I am beyond upset.

This trip only served to strengthen my dislike for big corporations such as apple. I was told it was free to replace missing keys by apple tech support, with or with out a warranty. What a wasted trip. Waiting at the «genius» bar, only to have them take my laptop into the back room, and tell me i needed to replace the whole keyboard for $ 200. Upon later review of the laptop i noticed it was returned to me without the keyboard clip, and the mental holding units bent out of place. After buying the new key from a third party seller, and putting the metal back into place i am able to successfully write this review, on my fully functional key board.
Either the laptop technician is incompetent to the point where he forced a key into the laptop, accidentally bending the brackets and mistakenly misdiagnosing the problem. He’s uncaring/​lazy, or is just trained to sell people on the $ 200 fix.

Came in today to have my phone checked out, didn’t have an appointment but i decided to see if i get my phone checked out anyways. they told me the wait time would be 40 min and that i would get a text message when they were ready for me, it wasn’t busy. about an hour later i get my text messages i head back to the store but they tell me its to late my reservation was canceled. after only 10 min! they ask me if i want to wait another 20 min i say fine. i sit and sit and sit and finally after another 45 min i asked what happened? turns out they had a rush of people and won’t be able to assist me for another hour and half at least. Unbelievable worst customer service very disorganized and if i didn’t say anything i would still be sitting there till eternity just to get my phone looked at.
You know what really grinds my gears?
How is it that a multi billion dollar company make their customers wait more than two hours to have their phones looked at while sitting on uncomfortable wooden stools while the damn store has more employees than customers chatting and playing on their phones. Not only that but the technicians are busy selling more apple products and chatting to customers than actually getting the phone issue resolved and moving on to the next person. Its ridiculous that people get treated like this and continue to buy apple products. and i think that’s the problem when no matter how bad you treat your customers you keep coming back for more. well not me i’m done with apple and their products this is one customer that won’t be coming back.

Marshall Ross was one of the customer service members at the Apple Store at queens. He made my life easier! He helped me exchange non functioning USB cord to a new one. While waiting I was able to charge my phone as well as surf the Internet.

After visiting Apple a second Sunday in a row I am thoroughly satisfied with my customer service experience. Last week I walked in with a few inquiries as to why my iPhone is acting as if it’s been misused, thrown in a pool, and microwaved. Steve did a reset for my phone’s settings. He advised me that this may only cure the issue temporarily. Welp, Steve was right which essentially led me to today’s appointment.
Today I met Mega who was extremely professional, patient and knowledgable. She pulled up my appointment from last week to see what was done in regards to repairing my phone. Steve didn’t write any notes so Mega had me walk her through what took place.
I explained to her my issues and what was done to temporarily fix the problem which is why I’m currently here again. Mega mentioned to me that my apps were crashing and I wouldn’t know that they weren’t operating at 100% because it’s in their system.
After speaking to me for what seem all of ten minutes she explained what she wanted to do but advised me that it may not work. She didn’t want to take the risk of my phone being inoperable if the system was upgraded from iOS 8 to iOS 9.
Mega mentioned that I have the option to upgrade my phone since I’m no longer cover under warranty at Apple either here or through my carrier. She did warn me however that AT&T may not take back a defective phone. With that being said if I’m interested in upgrading I can trade this phone in for the iPhone 6S.
Mega is truly a gem! Thank you again for helping me.

Very straight to the point and helpful. I would suggest them for them to organize the waiting area a lot more than just sitting us a a table. But for the most part your able to use the computers while waiting for a Tec to see you. No complaints on my end

I bought an iPhone 6 Plus in April and the glass looked cracked. I finally had a chance to go to the Apple Store to ask about repairs. I had no appointment but a staff person took my name and email, to be called. Estimated wait was 10 – 15 mins. A staff person came to help me in less than 10 minutes. She said it was the clear screen protector that was cracked and not the glass. She spoke with her manager who was an awesome guy who applied a new screen protector on my phone for me, for free! I had a great experience here and was lucky I got here when it was not crazy busy. Thank you Apple staff!

Professionalism!
I’m far from a Apple inc. fanboy. I reserved a highly in demand product through apple’s website. It was available and ready for pick up the same day. I showed up a hour before my appointment. Within 10 minutes I was working with a apple employee. Less than 2 minutes to complete the purchase, and be on my way. Staff were eager to please. A1.
***** convenient location in Queens. The mall is a frustrating place. Shoppers are rude. Directions to find a particular store, or bathroom is quite ambiguous. Security was knowledgeable, and polite at queens center mall.
I would still support this location due to close proximity compared to other apple stores. Be prepared for many loud storefronts, and shoppers bouncing into you left and right. Regardless. Just ignore the mall, and focus on this review. This particular Apple Store employees were down to earth, and not your general Apple hipster employee snobbery. Better than Roosevelt field shopping mall, and the 24 hour store in Manhattan. It’s the mall. I really can’t get down with malls. I’m too old for that — insert curse words…
Annnnd if you’re a Apple customer do not purchase the accessories unless absolutely necessary. This pertains to any Apple Store. They sell overpriced accessories that are not as good as 3^rd party rivals on Amazon.

This is such a beautiful Apple Store at the mall. Finally an Apple Store in Queens! The workers there are so kind and helpful. Last time I went with my mother to get a new phone, our specialists Phil and Danny were so patient and answered all our questions with no hesitation. I got my phone and then spent half an hour playing around with the iMacs with my cousin and had such a blast lol. I don’t understand why so many people put up such bad reviews, every single employee looked like they were helping someone. I guess some people come in with the assumption that they’re going to be greeted by robots.

Went back here at the end of November as I had forgotten my apple ID log on information. I was helped by Akbar if I recall his name correctly. He was super nice and quick and efficient. Read my review below for information on my previous experience. Again — this place will stay at two stars until management improves.
Had a pretty off-​putting experience here a couple of months back.
Because I unfortunately will need to go back for some IT help, I’ll try to make a note of the name of one of the young men I encountered that night that was beyond rude.
My name was in queue as I had made an appointment however I noticed that people who had been «behind» me in «line» were already being serviced. I politely asked about where my name was in the queue to which I was told because I had moved seats I had lost my place. Um, ok — I literally moved three feet away clearly in full eye sight of the woman who checked me in. At no point did she truly keep tabs on the queue list but continued to chatter on and be more interested in the social conversation she was carrying on with some of her coworkers (a total) of four, during a quite hysterical and busy Friday evening. I tried to veil my complete annoyance and let her know that I would still like to be helped.
Apparently the rude person I will be sure to get the name of this time around who was supposed to help me, didn’t really feel like it as he shuffled me to a soft spoken white guy who kindly and meekly mumbled to this guy (guess he was a «manager»? of some sort — he threw his weight around like he was) that his shift had ended 15 minutes ago and if it would be alright if the rude guy would take this one. The rude guy literally, I kid you not, stepped chest to chest to this guy, and asked him «huh, huh, what was that, what did you say… no, no, say it again» in a clearly confrontational-​mean way but tried to be sly about it. I felt so bad for the guy and had I not been anxious to get out of there, would have picked a fight myself with that useless jerk.
Anyhow the service here is horrible and embarrassingly does not scream Apple in any way. Aside from the really polite guy who patiently helped me in the face of 15+ minutes of unnecessary and I’m sure unpaid overtime and a real maniacal jerk, this place is not worth frequenting unless you need to.
DO NOT waste your time coming here if you’re looking for a new product — limit it to IT help only if you need to. I couldn’t picture myself dealing with these personalities when buying a new product. Oh, and the guys stand around in corners and ogle the female customers instead of doing their jobs.
oh regional/​field manager, where art thou?

Finally we have an Apple store in Queens. I was having some issues with my phone so I made an appointment at this location but I was a bit afraid after the bad reviews. The store was crowded but I never been to any Apple store that isn’t.
I went to the back and waited for someone to help me after I check in. About 10 – 15 minutes later Cameron came to help me and he was very nice and helped me get a replacement phone since I was still under warranty.
When you come here you need to come with plenty of time since you are not the only one having issues but overall the employees are all polite and try to help you.

Undeveloped personalities employed here.
Kids running around playing with everything.
People just sitting, waiting to be helped, noticed, acknowledged.
If you come here, and say I need a «whatever» without doing your own research, u will get what u deserve.
In conclusion, this is a BestBuy experience.
«Aight, son??!»

Been here twice and it a was a good experience. Employees were helpful and patient answering questions, even though the store was a mob scene. Location is great. What more can you ask for.

I came here twice so far: once to bring in my Mac (air) to be fixed, and once to retrieve my fixed Mac. I scheduled an appointment the night before using Apple’s website, which was easy to navigate and pinpointed the Apple Stores in NY with genius bars (staff who are trained to fix Apple products) and requested very basic information to speed up the process such as which Apple product you need help with (Mac desktop, iPhone, iPad, etc.) and the general problem (Battery troubleshooting, not starting up as expected, «other» and more). Then it directed you to the time slots available for the next couple of days.
All of the morning appointments for the next day were booked, so I scheduled one for 1:45PM on a Saturday. I arrived a couple minutes late, but it was no problem and they told me to take a seat and wait for one of their staff members to get to me. I assume this was because I scheduled an appointment after looking at the previous reviews, because my wait time was NOT ridiculously long… It was 10, maybe 15 minutes. Yeah, it was still kind of long but that store was packed and I saw several employees going around helping people who were there before me which is totally fine.
When one of their employees got to me, I explained that my MacAir had a battery problem and would randomly shut off even at 20% or 40% remaining charge. The guy who helped me plugged in some thingamajig into my laptop and went out of his way to get a charger to make sure it wouldn’t randomly power down, and the thingamajig diagnosed the problem which was indeed an issue with the physical battery. He said that I had two options: I could leave it as is, despite having a horrendously low battery life, if I didn’t need to carry it around much or left it plugged in most of the time which is what many customers do, or I could replace it for ~$ 120 and I would have a fully functioning battery. I opted to replace my battery since I plan on using it to take notes and work in class, and he said that my Mac would be fixed in approximately 3 – 5 days. I got an email only two days later (Monday) saying that my Mac was fixed and ready to be picked up, and I just picked it up today *without* an appointment and it took a maximum of 10 minutes because the employee who retrieved and gave it to me just had to double check that I was the owner and make sure I paid for the battery replacement, after helping the people who arrived before me. It was a very smooth process and in the end I have my fixed MacAir ready for the school year and a nice backpack (?) they gave to me to carry it home.
tl;dr Just make an appointment on the Apple Store website. It takes maybe two minutes of your time and can save you hours. I did it and my wait time was 10 – 15 minutes compared to the other Unilocalers who said they had to wait 2.5+ hours. The service is great here and the Apple employees seem to be very well trained.

The service here is offensive. They have no intention of helping anyone in store and just want you to leave your product there all week for a diagnosis. Bunch of half wit clowns posing as techs. Save yourself the frustration and head into Manhattan if you need assistance. These guys are losers.

An apple store in queens was MUCH needed. It has always been a hassle having to commute to either long island or manhattan to have someone take a look at my phone.
The store is spacious lie a typical apple store. I went on a thurday around 11am to have my phone looked at. The wait was 2.5 hours. Probably my own fault for not making an appointment but who would have guessed that it’ll be so busy!
Despite the wait the staff was super helpful. They saw me standing around charging my phone and asked if i needed help. The person who ended up helping me with my phone also answered all of my questions.

Don’t come here. You will have to wait for a service for the whole day. I was here in the morning and now one hour away from their closing, I am still waiting.

This place needs help… had an appointment at 6:30pm on a Friday night… sit sit sit talk to a guy sit sit sit girl comes out with replacement phone. it’s the old phone… Be right back… sit sit… she helps a different customer… sit sit… finally comes out with right phone… over 2 hours… next time I will be buying a Samsung phone

It is wonderful that they put an Apple Store in the Queens Center Mall because it is convenient for the people in Forest Hills and Kew Gardens. The location is perfect! It is spacious and clean. It has the products in stock and the current staff are the sweetest apple employees I have ever met. The new employee shirts look really nice, too! The staff seem very knowledgable about the apple products and were very helpful and welcoming. I will be at this location all the time!