Forever 21

This review is for Nathalie, she works in the afternoon. I had return items that I bought online which didn’t. She gave me great tips on how to shop and credit my returns in a heartbeat. Thank you, I acknowledge perfect service.

the most rude miserable associates– by far the worst customer service i’ve seen in a very long time. not just one associate having a bad day about 5 of them on different floors and sections. cant handle simple questions. truly a disgusting shopping experience. i dont expect much for service here its pretty much self help but if i ask where an item is and the associate says i dont know and walks away or if i ask if the 7.90 denim runs different then their other denim and the associate rolls her eyes and shrugs i think thats even below ff21 standards. All of the Manhattan stores have far better associates.

Went to visit the store so I can speak to the store manager. Asked if he hires his employees with integrity? He said of course. I then recommended his employees remove their work badges when not on the clock and in the store. The rudeness of an employee was beyond ridiculous let alone making two young girls that were sitting alone for less than 10 minutes, which 1 is my daughter feel uncomfortable. They one male employee in particular represents forever 21 outside of the store so I guess my views have changed now.

I went here to return a few items that did not fit. Turns out that if you are asking for a refund for a high amount (I don’t remember the amount, but maybe $ 50+) they need a manager’s permission. I waited for over 30 minutes and the manager still wasn’t there, so I asked an associate about it again. Turns out they forgot about me. :/​When she finally came after an hour they refunded me with store credit. Needless to say I wasn’t happy. Terrible customer service.

Oh My GosH
The level of ridiculousness in this store and their corporate response is simply epic.
The first time I came to this store was Black Friday 2013 and it was FABULOUS the service was amazing, the employees where working with a sense of urgency and the store was very clean considering that is was Black Friday.
Because of the great experience my friends and I decided to continue to come to this location. (Mind you it’s a 45 minute drive from Brooklyn with LIGHT traffic)
The fabulousness was short lived after the 3^rd time of us coming here the store started to ALWAYS look like a natural disaster hit it and all the employees were shellshocked, waterlogged victims who were forced into slavery.
I decided to contact the corporate store with my concerns because it was getting to the point that even if I found something that I liked, such as shoes, I could only find one because all the shoes were in a pile.
they sent me this lovely generic Dear John,
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«Hi Wanda,
Thank you for reaching out to us. Forever 21 always strives to offer a clean and presentable shopping environment to provide to our customers. We are sorry to hear that this was not the experience you had on your most recent visit. We will be forwarding your comments to the district manager of the Queens Center location so that this can be addressed immediately. Feel free to respond with your photos so that they may be included as well. We look forward to providing you with a clean, fun, and presentable shopping environment going forward.
If you have any further questions/​concerns, please call our customer service line at (888) 494‑3837 or you may email us by visiting our website
. Click on the Customer Service link located at the bottom of the page then follow by clicking on Contact Us. Our representatives are available to take your calls and emails Monday through Friday, 5:00 AM to 6:00 PM, and Saturday through Sunday, 8:00 AM to 5:00 PM Pacific Standard Time.»
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However the next time I went to the store it was progressively worst. My final straw was 5÷9÷2015. I went again with my friends hoping that maybe the store had gotten better, sadly it looked like Hiroshima post nuclear bombing…
The icing on this lovely little messy cake; I saw an employee call the next customer to his line (while on his cell phone) and he said (to no one particularly)
” This sh! t is ridiculous OMGGGGGGGG“
and I couldn’t agree with him more, but at the registrar really?
It is clear the corporate store as well as the employees at this location have given up all hope in life and humanity in general. I will not be going back and I would recommend you don’t either.
Get it together Queens … get it together Forever 21

City forever21’s are a lot nicer.

This store is huge (and actually well organized for its size, +1 star) but the selection is terrible. I see many middle-​aged and older women picking out clothes, which makes me question the style.
Yet the lines are always long and packed. Probably due to the cheap prices. So there you go, the 2^nd star.

Agree entirely with most of what was said here. This store is terrible. The staff is extremely rude, snotty and unprofessional. I stopped by in November as I urgently needed a bunch of things for winter. Bought about $ 280 worth of items without trying on everything and with the understanding that I would return it if it didn’t fit properly. I knew beforehand that they do not offer refunds, but was told that exchanges and store credit were available and didn’t think it was that big a deal as I always pop by one of their branches to pick up a top or two.
Came back a week or two later to return some of the items. A gum snapping, bitchy cashier who was busier chatting with another employee next to her proceeded to tell me there was no store credit available, which I initially thought could only be a bad joke, and went into a big diatribe about how they don’t have any cards for store credit available. I actually had picked a pair if shoes to use for part of the refund but she insisted I had to find the exact amount in goods or take the clothes somewhere else to return. I told her that this is not what the written return policy on the receipt promises and she condescendingly answers with a grin that it is. I asked her to give me the clothes back, walked away and asked for the manager. I told him if he could kindly explain to me the legality of my being denied store credit as explicitly stated on the receipt and told him that contrary to what the cashier so rudely implied there was no trace of disclaimer saying store credit subject to availability. I asked him for clarification before I decided how to proceed in the matter and without much word was taken by the manager to another cashier who miraculously managed to come up with a store credit card for my returns, albeit with similar nasty attitude.
Seriously, this is NY and there are about a million competing stores around, so why put up with this nonsense?
Also, as a general note/​remark, I used to love to shop at Forever21 to pick up a few inexpensive trendy items or seasonal pieces, but I noticed that now the quality has sunk to such to a low that it doesn’t even make sense anymore. Of the 23 items I bought last time (sweaters, dresses, skirts, simple little tops), EVERY SINGLE ONE is strictly hand wash only /​no dry cleaning, ironing or warm water. The message clearly is that the stuff is so dog cheap that it will literally lose all shape and function if it is merely touched with water. No thanks, I have absolutely no desire to spend my time hovering over a sink, carefully hand washing a basic plain colored 5 dollar tank top. Not worth it.

I used to love forever21 now everything is different… They are always on trend but majority of the things are just bad quality. I actually have to take my time and look for decent pieces but I do love their basics.
The employees there are just whatever, some of them look like they hate their jobs. I returned some items from online in store and decided to get a couple of basics and 2 tops. Little did I know when I came home they charged me twice for one of the tops. No wonder I didn’t get the correct amount back on my store credit that I had left over from my returns… It was off by $ 25!
You had one job damn it. Do it right. Now I have to make another trip back.

This store is extremely disorganized, workers are rude, and Forever21 has a terrible return policy!

Its a large store in the mall, 2 floors; with cheap and trendy clothing and accessories; so of course its always a bit of a mess.
The store is organized in a way that makes sense, but shoppers tend to leave different items thrown around everywhere so this can be annoying. The lighting in the fitting room is also very dim. I don’t know if this is some type of strategy to get you to buy merchandise if you can’t see it lit up so well but I really dislike this. Forever 21 is the type of place you go to if you need a cheap outfit you won’t wear again.
Its convenient, but you get what you pay for!

Disorganized. Tried to return a jacket the next day after I bought it I had the tag and everything n reciept n all I wanted to do was exchange it for a bigger size and the disrespectful ghetto ass manager with a boy hair cut denied my return just cus the tag was not attached when clearly everything was in good condition smh never coming here again and its always packed.

I just found a new fav store to shop for clothes and shoes. Loved it, had clothes items with a very unique style sexy, fresh and cool. Really, really nice skirts and shorts. I already started to stock up my short. Shorts for the summer. The really nice clothes items sell out really fast. At the check out counter they offered nice earings at an extremely low price, I ended getting 3 pairs. This store has made me a shopacholic in just one visit.

came here on my visit to nyc back in November. I don’t generally review stores but this was an exception. The forever 21 stores in Toronto don’t have sales representatives asking you if you need help. They’re usually just busy cleaning up which is understandable considering the size of the store. However at this location in queens the employees were extraordinarily nice. They kept asking if I needed anything. One guy offered to hold all my things for me while I shopped. they were all smiling at you which honestly made it a great experience. The downstairs is a bit crazy but I get that it can a bit disorganized at times. This location definitely changed the whole stereotype of new yorkers being rude.

Yes it’s bigger now. Two floors.
Note to you all: don’t return here. For past 5 months of shopping sporadically they never have any «store credit cards» on hand, and those lines don’t make it pleasant for you to wait on only to find out that you can’t.
Note to corporate: get more «store credit cards» for here STAT!

This forever 21 has 2 floors! Yay! The staff is pretty friendly too.

This store has two floors worth of clothes! Great styles and cheap prices — as always. Yes — it’s a bit messy sometimes. But, get over it. What do you expect? Most stores that are frequented by teenagers and are cheap get messy. Just move on and find what you need!
They have literally everything! Clothes for men, shoes, plus size, and so on. I wish their jewelry collection was larger, though.

I think I will stick to shopping online for Forever 21. The crowd here is mostly teenage girls. need I really say more?
The store is a mess, the fitting rooms are kind of dirty, the lines are long.

Why oh why is this Forever 21 so disgustingly disorganized ??
Please! What is the problem here people?
Do the employees not care enough or get paid enough to keep this place clean and organized for customers to shop in…
Holly Crap!
I have no patients to shop here and I love Forever but when I ask an employee that doesn’t really want to be bothered in the first place where the top is that the manikin is wearing and she says I don’t know with an attitude. Well then, that’s a problem.
Someone really needs to take control of this store.
Why would it take me 30 – 45 minutes on a line to make my purchase???
With so many unemployed people can’t you hire a better staff/​manager?
Majorly Frustrated!

Now, now, don’t get me wrong, I LOVE Forever 21.
But I don’t get why high school girls don’t oblige by the store’s name: Yes, you, I’m talking to you, little girls. Stop charging on mommy and daddy’s credit card and making a mess in the store for the grown ups.
I just don’t get how on a weekday afternoon, gaggles upon gaggles of mindless teenagers are picking through the clothes like drunk magpies. Don’t they have homework to do?
As a result of the infestation, this Forever 21 is extremely messy and crowded for no reason. The selection is great, but a lot of it is dirty and mismatched after being picked over. I would definitely recommend going on an off hour.