Quest Diagnostics

They don’t understand the concept of walk-​in or appointments. Having an appointment will still get you treated as though you are a walk-​in. The problem is that they have only one personnel doing the check-​in and doing the blood works. I had an appointment at 11:15 and the personnel called in a walk-​in at 11:10, I may not be Einstein but even I know that in 5 mins he won’t be able to do both stages of his work, and he wasn’t. On top of that, the walk-​in client had a problem with her paper order and since the personnel works alone he had to call the clients Doctor’s office and sort things out. I ended up waiting for an hour!

This is very ridiculous place to do blood work. only person working with more than 15 patients. Everything very slow. In this no air place. People who was walk in early has to wait more than 3 hours to been cut the line by appointment people who came late for appointment. That is not fair for us who been waiting forever. If you have choice to draw blood. Please go somewhere else. Not waste the time to sit forever in this place. This is very SUCK!!! Quest has to do something to get improve the service.

I would like to start off by saying that I’ve never been to this particular Quest Diagnostics before this incident but I have been to a few others in Queens and have never had a bad experience like this before.
I walked into the Quest Diagnostics office around 3:50 asking to be seen with my little sister. Right away the middle aged woman at the counter cut me off abruptly and told me that they were closed. I apologized and told her that I thought that they closed at 4:30 because that’s what it said on the website. She then told me that I should contact the company because that was ‘not her problem’.
At this point, I was very aggravated by her attitude and manners towards me and my sister. I called her out on her attitude telling her that she shouldn’t treat clients or customers this way and that it was obvious that she didn’t care about the customers and she replied, verbatim, ‘You’re right. I don’t care’. When I asked for her name, she ignored me and when I asked her once again, she went into the back room completely dismissing me. I left without knowing what it was so that I could file a complain against her, when my sister nudged me and told me that she saw that her name tag said ‘Wendy’.
I’m not sure if she was a receptionist or a nurse but she was wearing scrubs. All in all, I am glad that we had not shown up earlier because I would not have wanted my sister nor myself getting poked in the arm by someone as careless and negative as this woman Wendy. Needless to say, I will never be going back to this Quest Diagnostics ever again and I will not recommend it to anyone.

Took me as a walk-​in. The woman running the facility was professional and knowledgable. The facility was clean. No difficulty getting blood drawn at all. The results were faxed to my physician expeditiously.