SpringHill Suites Chicago Elmhurst/Oakbrook Area

This hotel has everything: pleasantly loud elevator dings, lobby popcorn, parking lot-​facing windows. You will find the VIPs buying both kinds of wine from The Market and wondering if it’s better to take the train or drive into Chicago.

We stayed in a King studio bedroom for 3 nights. The room was clean, well stocked with toiletries and quite spacious. The property was probably booked completely, but guests were very courteous and the overall noise quotient was very low. There was always a representative at the front desk even at the middle of the night. The hotel was conveniently located near the major highways and good for those who want to be near Chicago, yet away from the mad rush of the traffic. We really enjoyed our stay here. Must mention about their breakfast buffet. We have stayed at many hotels around US, but this hotel’s breakfast has to be among the best we have experienced so far. There were so many different items that you will be literally spoilt with choices. We stayed around a weekend, so breakfast table area was a lot crowed, but the staff were very efficient and were consistently refilling every item. We will prefer to stay at this hotel again if we visit the area in future.

I don’t know where to start in complimenting the service and quality of the offerings at the Springhill Suites. I recently stayed here for a wedding as the bride and groom reserved a block of rooms for their guests. I speak on behalf of the bridal party and all of the other guests when I say that we could not have been happier with our accommodations.
Fatima at the front desk assisted me in coordinating rooms for me and my group, all 8 of us. She went out of her way to ensure we had adjoining rooms. Her knowledge and patience were invaluable as we communicated over the phone several times.
Management went out of their way to make sure we felt warm and welcome.
The entrance has wonderful landscaping and the newly remodeled lobby is fantastically elegant.
As for the room — it was beautiful. The cleanliness and space that we had far exceeded my expectations.
Great location. Beautiful amenities. And an amazing staff. I applaud every worker there.
There is no doubt in my mind that I will recommend this hotel and it will be my first choice whenever I need a place to reside for the evening.

This was a pretty average experience. The rooms were nice, the staff was friendly, and they had free popcorn in the lobby! But I was a little disappointed that the hotel was going under some cosmetic changes, and that caused some inconveniences. And the temperature in the room was either very hot or Antarctica.

Good place for a nights sleep. Rooms were clean, no fowl odors. Staff was nice.

We received a complimentary hotel stay after United fail to board us after 3+ hours.
The lobby is simple with two computers for your business needs. They also offer free wifi with averages of 16mbps up/​16mbps down.
Very nice desk service lady who answered every question in a very professional manner.
Rooms were suite size with two separate beds and I think the couch can be rolled out for a third bed. It also features a microwave, toothbrush, comb, and shaving kit.

When the prices for a «suite» were in the neighborhood of $ 129 to $ 149, the star rating was better. Last week on a week night, for a room with 2 queen beds, I paid $ 196.90 to stay here: $ 179 for the room, $ 10.74 state tax, $ 7.16 city tax. For that price — which will get you a far nicer room downtown or in Oak Brook — I got: a suite with plastic cutlery in the microwave oven; a room that is cooled with an under-​window unit that smells funny and has to be run all night to keep the room cooled, with LOTS of noise; a light in the «living room» area that doesn’t work; a TINY bathroom with old, thin towels; a TV that doesn’t pick up the signals well, so everything is blurry. Are you getting the picture? For almost $ 200, you’re right beside a Toyota dealership; there is nothing you can walk to; and you have outdated furnishings and a noisy room. Again, when the pricing was $ 129, it was a good deal. With the jacked up price, I think I’ll be looking for a room that has nicer amenities, even if means a farther drive for me in the morning.

This was a great little hotel in the suburbs of Chicago. The staff was helpful and friendly. The facilities were clean, the room perfectly adequate and the breakfast was very well done in spite of only being cereal, muffins and the like. Hey, it’s a bedroom community hotel, what do you expect the Ritz? What you get is a good value for the dollar, good service, and regular style room you’ll find in most other chains and a nice breakfast. For a weekend stay, you couldn’t ask for more.

For the price? Yeah it’s not too bad… I’m not a «diva» when it comes to hotels, except when I’m paying the price… but here for the money I would rate it up. I stay here occassionally and find it to be fairly comfortable. I was actually happy that they’ve upgraded with iHome docks and flat screens. My stay is always short but pleasant. Easy commute, comfy bed AND pillows, and is always quiet when I go, so I’ve never had an issue with noise. Still a little dated but again for the price it’s not bad at all. Will stay again.

I stayed here the night before a business meeting. The desk helped me make copies and recommended a great italian restaurant in the neighborhood. I would stay here again if I were to return to the neighborhood. The location is easy and the people are friendly.

I have never had a worse experience with any hotel in my life. I would recommend that anyone thinking of staying here find alternate accommodations quickly.
I found myself at the Springhill Suites after a wedding in the area (the bride had reserved a block of rooms for guests). As the maid of honor, I obviously felt obligated to stay in the same hotel as the rest of the wedding party and guests.
We arrived to find poor customer service and a dingy, outdated room; it felt horribly unclean and uncomfortable. However, that is certainly not the reason for this poor rating. After sleeping on the uncomfortable bed for an entire night, we awoke and began to straighten up the room. It was only after moving one of the bed pillows that we noticed a roach under one of the pillows. To think that we had slept all night not realizing that there were bugs in the bed is utterly disgusting.
We then went downstairs to check out. I informed the gentleman at the desk that we had found a roach in our bed and that he should seriously consider contacting someone so that another guest does not have the same experience. In response, he just looked at me blankly, and after a few moments, without apologizing, told me that they had just had an exterminator in the hotel and thought that the exterminator had taken care of it. Apparently this is an ongoing infestation. We immediately left.
After arriving home, we looked at our bank statement only to realize that they had charged us $ 30 more for the room than the rate listed on my confirmation. I called and the hotel told me that they would refund the money, but that it would take 5 – 10 business days to rectify their error.
In all, I have never had a worse experience with a hotel. There are a lot of hotels in the area and I would definitely recommend staying anywhere other than here.

It’s about exactly what one can expect and not a bit more. Bed was not too comfy and the furniture was not good at all. I much prefer other suite brands to this one. Breakfast on the weekend was poor but during the week better. Lines were long and breakfast was crowded. Hotel has a lot of «partying» and children on the weekend. Beware the noise. I’d stay again but I’d rather say elsewhere.

Clean, Friendly, alittle dated. Good value.

Outstanding service from all staff members! An ideal location for our wedding guests to be based. Comfortable rooms, good breakfast, great shuttle service and a very reasonable room rate. The sales manager was extremely friendly and accommodating. We could not have asked for better service and amenities. Additionally, they made available fheir conference room at no extra charge for our group to gather both a buffet lunch and for us all to have breakfast in one room. The exclusive use of their shuttle for our arranged times was also an unexpected bonus that was most appreciated. I recommend this hotel to anyone having a large event in the Elhmurst area. You cannot go wrong with this outstanding staff.

Second time staying at this location. It’s close to Oakbrook and Lombard area for some shopping and better dinning experiences. Not too far from O’Hare airport– about 20 miles.
The rooms are decently sized with couch, desk, dining table, fridge, microwave with wall unit air conditioning. The TV needs an update though. No LCD here.
Gripes: Did not supply lotion in my hotel room even after I requested it. Did not restock my shampoo or conditioner. Maybe this is all due to budget cuts? Oh yea, woke up to ants crawling in my bag of leftover fast food. that’s a no no
Usually all springhill’s serve complimentary breakfast starting at 6:30am, which is a plus!