The UPS Store

Excellent customer service. ⁵⁄₅
Visited this store to drop off couple Amazon return packages. At most places, when u already have a prepaid return label, you don’t get a lot of attention from the staff but this place was exception. In the past, I’ve had experiences at some other locations where I had to buy the tape/​glue just to seal single envelope or box.
The staff at this ups location greeted me happily, helped me seal and pack my stuff, attach my label, helped me out of their way to provide excellent customer service, and did not charge me at all.
Thank you and hats off.

Unilocal just asked me what keeps me coming back to this location. And frankly, the only reason I come here is because it’s the only one close to me. Location, location, location, because each time I come the woman behind the counter (always the same woman) makes me feel about 2-​feet tall. She has one of those, annoyed, I’m-better-than-you attitudes that really doesn’t belong in a customer service environment.
Beyond her, I suppose the store is fine, but if it weren’t for the location I would avoid this location at all costs.

It was my second time ever as a UPS customer and I had to drop off a package that I just paid $ 100 online to overnight. I headed to this location because it was the only one that was open that wasn’t located within the city. When I printed out the label I also got some paperwork that said I needed a customer service representative to sign it when I dropped off the package, but I had no idea where to find a customer service rep.
When I walked into the location I mentioned the paperwork and began to ask about it. «Read the first line! Read the first line! Read the first line!» the employee barked before I could even finish asking about a customer service rep (which they clearly are in desperate need of). Much to the employees dismay I decided to make a point by reading the first line off my paperwork, which had nothing to do with the source of my confusion.
Long story short, they accepted my package but couldn’t sign my paperwork. I got the hell out of there as fast as possible after being shown such attitude.

I can say hands down that this is the best UPS store in illinois. I ship very regularly and the staff treats me like family. I have come in quite often with a variety of shipments and they go out of their way to come up with cool packaging solutions for me. The owner «Bear» is a super nice guy and will usually go out of his way to help his customers. He also genuinely cares about his customers and their shopping needs. I think what really makes me appreciate this location so much is that on a couple of other occasions I’ve had to use other UPS stores and it’s always been a nightmare. I’ve had them be dishonest and sneak in so many extra charges. I actually live about 30 miles away from this location and will gladly drive before I even think about visiting another location.
If you go in during the holidays the staff keeps a buffet of sweets and cookies to share with their customers. They are usually gifts that are brought to them by their customers. So go during December and pig out.

Mike offered great customer assistance regarding my lost/​missing USPS package. He was so helpful!

No complaints here. I walked in with my box to return to Comcast with prepaid shipping label attached and the worker knew exactly what it was already and had the receipt printed before I could even say anything. They have this place working like a well oiled machine.
I usually don’t ship through UPS, only because USPS offers cheaper options. But I mainly only ship my eBay sales, and I don’t sell things that are that expensive or need to arrive extremely fast. If I had to ship something important, I’d definitely go with UPS.

This is long review, but the short version is I love this UPS Store and the staff, and I always had an exceptional experience.
Long version; When we lived in Elmhurst temporarily, we needed mailbox for our personal mail, so we went the post office on Roosevelt to get a PO BOX. I couldn’t believe how incompetent and rude the lady was, so we just left, and I googled alternatives. I found that UPS Store does boxes (which are physical mailing addresses, and is very handy for stuff like IDs and places that don’t ship to PO boxes). So we drove over to this UPS store and Bear (the owner I believe) took his time to explain the agreement and the process. When we signed up, I remember Bear going over a standard agreement with several sections he crossed out because he didn’t charge some of the goofy fees like start up fees.
Since we used this as our primary mail box, we came there at least 3 times a week, which isn’t typical. But the staff was always very helpful, and would immediately grab our packages. The store has a very warm and knowledgeable staff and it is set up more efficiently than other UPS stores. We
We ended up moving to Naperville, so we didn’t need to keep the box, but they forward or hold mail for six months, and we still stop by. It is one of the best run local small businesses, and I highly recommend them.

The UPS Store is so much easier to get in and out of than the 5^th layer of hell, aka the US post office. They also don’t snarl at me when I say I need a box for what I’m shipping, and they keep my address book in the computer so I don’t have to write addresses on post-​it notes for them. Plus, a AAA discount is available!