Time Warner Cable

My dad and I come here in an annual basis whenever our internet fees change. Before your would get a ticket with a number. Now, you enter your name and waiter for a customer service team member call you.

Time Warner Van double parked in front of my car for over an hour, customer service was horrible, they had no idea how to contact the driver, his plate number is 30894JS in NY

By and large, my wife and I are satisfied with all three services we are getting from TW, but what we are not happy about is that new subscribers are getting the three services plus the major premium stations for less than half of what we are paying. We have been subscribers for 15 years, and feel that we should also be given a considerable discount. Other companies are also offering these discounts, but why should it be necessary to switch after so long. This is a no-​brainier.

A more pleasant experience than expected. They opened up the floor plan, added a person to the front to sign you in, and have a board showing your position on the queue. Plenty of seating while waiting, and plenty of reps working at the same time.

I wish I can give this place a 0, Edwin had a big attitude, he thought he was tuff guy. on top of that he didn’t even know what he was doing, he had to call 2 other guys to help him out. thank god I don’t have to use time warren anymore

Nov’2015: if you have not been to this office in a year — it has changed dramatically. the layout was renovated with more customer service reps and a better waitlist system. besides the usual equipment returns (don’t lost that receipt) reps can now cancel services without dealing with the retention hard sell, and can handle bulk rate coop customers. they may not be able to match all online offers or beta test offers, but it does not hurt to ask.

I have a good experience with costumer service so far, Kaila was helping me to set up the plan and thought was very nice and helpful .
She take her time and she cares for people.

Wouldn’t recommend TWC to my worst enemy. I’ve been asking for copies of my statements for weeks now and still haven’t received them. Not only was I told today that it would cost me $ 10.00 to receive statements of bills that I paid for, but I was also stunned to hear that it costs $ 5.00 to speak to a customer service rep when you call their main number.

I really think the must be getting kick back from psychiatrists. After 4 visits I have no internet and phone service. I can not believe the awful customer no service. I had three visits this week and things seem to be getting worse.
SOS

We had to wait a while as the lines can get quite long but u had company so it went by quicker than we have imagined. The sales rep that assisted us (Asian guy. sorry forgot the name) he was very helpful and knowledgeable about technology and even suggested a router that might get us an even quicker connection. If we have any problems we will deff ask for him again!

My short experience with Time Warner Cable has been horrible. I was scheduled an appointment with a technician between the time 8−9am. Around 8:45, as nobody have shown up, I call their number to make sure they’re still coming & I am told to just wait and they will be there shortly.
Around 11am, there were still nobody but when I went outside, I found a note from a technician saying «sorry, we missed you…» Nobody rung my bell or called my phone. I suppose I was to stand outside waiting for their arrival. As I call them again to figure out what’s going on, the man on the phone asks me if I’m lying. That’s when I politely end the conversation because that was totally absurd & unacceptable for me to be treated that way as a NEW customer. I call them for a 3^rd time that day, tell another TWC employee about the situation. He apologizes for his colleague rudeness and asks to schedule me for another appointment. I asks if 6pm was available and he scheduled it for that time the next day.
The next day, around 6:15pm, I decide to call to confirm my appointment because of what happened. That’s when the lady on the other line tells me that it’s showing up that my appointment was for 8am that day and that I missed it. Furious, I go straight back to the TWC store to return my modem and cancel the account.
The best part is that now I have to wait 4 – 6 weeks to be refunded.