Totem Taxi

Places like this can only fly in Elmira! Whosevers name is on the tax forms should be embarrassed by the way this company treats people that truly rely on them. Let’s try and show a little Professionalism and compassion for those paths we cross in this world. I truly feel sorry for you all because you live in a world where treating people poorly is acceptable.

By far the worst can company I have ever had to deal with. The dispatcher is down right rude and has no costumer service skills whatsoever. Thank god there is another cab company in the area now so I never have to use this company again.

If you tell them to arrive like 20 minutes before you would like to arrive, then perhaps you will get to your destination on time. But, our second Totem Taxi driver of the night, Arthur Charles, saved our view of this company. He was prompt, and friendly, he also enjoys pasta.
So if you are using them, expect them to be late, and if you can, request Arthur Charles.

I had not expected to stay in the Elmira/​Horseheads NY area. With this being said a taxi service was needed. I had to go back and forth from the Arnot Hospital and each time I called over an hour in advance requesting transportation.
They were about 15 minutes late each time (at a minimum). The taxi smelled like stale cigarettes and they were not in good condition. The seats all had cigarette burns and not all of the seats had a head rest. In the DC area it is required to have their taxi license posted (I do not know the NY State Laws but theirs were not anywhere. Drivers were using cell phones to write text messages and making phone calls while driving. This is illegal in the state of New York. The driver also did not have his seat belt buckled. Drove recklessly and because of the lack of attention on the we were almost in a wreck on 2 different occasions.
Also, they do not have a meter in the taxi they just give you a price. This is not a service I would ever recommend.

Don’t expect them to take you to the wineries on Seneca Lake and expect them to know where they are going. We were told that one on their drivers could take us around to different wineries, for $ 36.00 an hour!, and they guy had didn’t know how to get to the places. For $ 36.00 an hour… You shouldn’t have to tell someone where to go.
Not to mention he almost got us killed a few times.
And if you try to pay by credit card, they make you do it over the drivers cell phone.
Next time we will do a sedan service that’s local!