Bounce U

My seven year old son and his friends had a great time at his birthday party at Bounce U. Literally everything is taken care of including decorations, pizza and ice cream cake. We showed up with nothing. The party was from 12:30 to 2:15 and they are very well organized from beginning to end. They have two large rooms that each have 5 – 6 large, inflatable structures. Your party has exclusive use of each room for 30 minutes. There are two employees in the room with your party but they don’t, and don’t have to, take an active part in the party. Once the kids get in the room they run from inflatable structure to inflatable structure NON-​STOP for 30 minutes. After you’ve spent 30 minutes in each room you go to a private party room for 45 minutes for pizza and ice cream cake.
Pro’s: 1) Zero preparation required for parents, 2) The kids had a blast, 3) Your party has exclusive use of each room, 4) They are very well organized, 5) The pizza and ice cream cake were actually good.
Con’s: 1) SUPER EXPENSIVE. After adding pizza, cake, decorations, optional photos taken by the staff, and optional gratuity, we ended up laying out over $ 600 for 12 children. That’s over $ 50 per child.

We had our daughter’s 6^th birthday here and loved it. I do agree that the staff doesn’t interact, but I also think this is not the type of place for that. Trained staff are for other party places that teach a small class or activity, which we have done and loved each year before this one. This is similar to Leapin’ Lizards where kids just play freely, which fits our daughter! We didn’t have problems with food setup or anything. What we like is that everything… is covered. You don’t have to bring anything… Very few party places do that. I do think they have a challenge of continually refreshing the space with new bounce tents or other activities for kids in the rooms. It’s expensive, but literally no hassle for parents!

THE PARTY HOSTS DO NOTHING BUT STAND WITH THEIR BACKS FACING YOU.
We had our daughters 4^th birthday party at Bounce U bc she loves the inflatables.
I had requested several times for a more upbeat and bubbly host that would interact with with the children, someone who would make the party room a party, but instead I got the complete opposite.
I had three hosts, one girl who did her best to do the minimum (serve the pizza, play a game) and two guys who did absolutely nothing except turn their backs to us most of the time, not saying a single word unless asked a question, appearing awkward and reluctant to help me open up the catered food to the parents. In a silent room full of awkward parents sitting, I had asked «is there something I should do with the food thats still wrapped up? I received a reply «oh yea yea you can open it sure» I stood there setting up the table for the adults and then had to ask for forks and knives etc. all at the same time, the kids were just sitting there and the three hosts again had their backs turned. There was no talking no excitement no «heres what we are going to do kids!!» to the point that I went to them again and said «um is there anything we are supposed to do with the kids»
I felt like I had no idea what was going on next and felt like I was forcing the hosts to play a game or say a word.
All in all the kids looked bored and I just felt awkward the entire time.
The advertisement of «We take care of everything in the party» was really not much at all.
THe pictures were displayed on the screen. Perhaps a simple «Hey the pictures of you guys are up here» would have helped everyone se
Manager was attentive, however the inexperienced staff made me uncomfortable.
I understand inexperienced, what I don’t understand is hosts in the bounce room doing absolutely nothing practically hiding in the bounce house with no interaction.
Even new staff should show some enthusiasm with playing with kids or talking.
I paid a lot for a boring party room, after bad reviews about their staff, they should have shaped up by now.

I was looking for a great place to have a 7^th Birthday party for my child. I wanted it to be extra special and I feel like Bounce U delivered. My details were confirmed a couple of times which ended up being a good thing as my head count kept changing.
They greeted us and were ready to roll when we arrived. All the gifts were taken care of and brought to the party room. All the kids had a really great time and wanted to continue to bounce after we had pizza and cake. The pizza was better than I expected. We had more than enough for all the kids and adults.
There were 3 party hosts for the event. I felt that the main host running the party did a GREAT job. He seemed to really enjoy his job and was terrific with the kids.
The place was not cheap by any means, however, everything was taken care of and I didn’t worry about a thing once I got there. This made it worth it.
The only con for me; I wasn’t impressed with the pictures that I had paid for. One of the hosts was snapping photos from a point and shoot camera. I was hoping for a more professional service BUT for $ 29 I guess I should have known better. I would suggest they offer a more professional photographer as an option.
Overall, we had a great experience and I would recommend them and go again.
We did not have their cake, I have no review on that.

We just had our son’s party here this past weekend. From beginning to end, the process was seamless and stress-​free. Every phone call i have made has been smooth; the staff was unfailingly polite and helpful on the phone. When we arrived for the party we were greeted by a group of professional and polite and energetic young people. The party itself was well-​run and the staff asked me multiple times whether everything was going according to plan. They take photographs and have them displayed during the «cake» portion of the party and then for an extra fee you can get the link and download their photos. The food they brought in was great — good pizza and a nice fruit platter and bagel/​muffin tray.
Overall a great experience and I highly recommend. It is definitely pricey but worth every penny if you want a stress-​free party.

****DO NOT PLAN A BIRTHDAY HERE!!! *****
***Complete Rip Off***
Just as stated above, this place is a complete rip off. Planned my 2 yr olds birthday here and it was a complete disaster! They are overpriced and booked the wrong package twice… unfriendly and ghetto! No one willing to help.
On the day if his birthday there was no cake that we ordered. Epic fail for my birthday boy. I canceled the event and took all the kids to lego land instead.
Save your hard earned money and do not come here! This place deserves 0 stars!!!

Took my Grandaughter there for free bounce. When I called to inquire they were rude. Asked for a credit card before I got to ask any questions. When I got there there were about 5 little kids running around. The workers were very intimidating and never smiled or interacted with the kids or parents in any way. Not even a smile. I have seen better dispositions from jail guards at Rikers Island. This is a place for children and the employees could not be bothered.

I love Bounce u! My son had a birthday party in the one in Brooklyn a few years ago. We had a good experience. This one in Elmsford is nice. Just as big as the one in Brooklyn just a bit closer to home. Staff were friendly and the place was clean. My son and his friend and cousin went with him last year on his 6^th birthday and for 1 ½ hrs you can sit and enjoy watching your little have a ball. I think it’s affordable. Also, if you have a birthday party at Bounce, you literally leave the party there. No clean up or cooking — I love that. Bounce U always an option when he wants to go have fun!

I chose this place for my son’s 8^th birthday party last week, and am very glad I did! My son and his 20 guests had an amazing time. He loves bouncing and there’s enough variety of things to bounce on and climb that everyone (from a 4 year old to an energetic 9 year old) was challenged and happy.
My son has some special needs and I informed the staff that some guests also would while others are typically developing. They were not at all concerned and engaged with all my guests appropriately.
As a very busy single parent it was important to me that everything be «handled» for the party; in other words I didn’t want to have to bring anything or worry about anything at the party. There were 3 young party staff who handled everything and were polite and helpful throughout. The only thing I did was bring the cake, because my son wanted a Despicable Me cake; for bringing my own I was credited 2 pizzas which the adult guests enjoyed.
I would recommend this place to friends, and have! It was a perfect party.

BounceU is AWESOME. Just had a birthday party for my daughter there. The place is huge with arcade games and alike. The staff is terrific as are the owners. Place is clean and they throw a great party. The kids had a blast!

Today I went to the location in Elmsford NY. It was the WORST experience I’ve had in a long time. One particular male employee, was so rude. He was rude to the children and very rude to the adults rushing because he wanted to go home. He addressed the children to put on their shoes to go to the pizza room, instead of addressing the adults (in a very rude manner). They should really consider reevaluating their employees and how they interact with customers, especially children. My kids love this place but I don’t think I will be returning.

Nickel and dimed us, disrespectful owner who doesn’t car about kids, never again! CAVET EMPTOR!!!