Staples the Office Superstore

Completely useless. I called asking if they could print addresses on envelopes for my wedding invitations and the saleswoman very rudely explained to me that they «don’t do that here.» (Despite the fact that they have an entire printing department). Not sure why they’d be able to print on posters, banners, etc. but refuse to print on envelopes.

One salesperson at the register with over 10 people on line. He’s calling for help and no one comes!

This is the most useless business store in the planet. Useless staff who have no knowledge of anything in the store. Go anywhere else

Very slow service and terrible, I came here to print several document, sign then and after scan then to send it to my email. It took me around 3 hours to finish up all service here, which was a long time, my documents were around 30 pages, but this does not justify the time that I spend of here, I had many inconvenient, one of my first papers were printing blank, which delay me for about 30 minutes, I call several time the staff, but they ignored me something that was very boorish of them.
When finally someone decided to help me, he realize that the printer, that I was using, was having problem and didn’t want to print my document, after this he decide to printed in the printer that is inside of the office, it took about 20 minutes to print the document and hand it to me.
The staff here should learn some customer service, and should not be jumping from customers to customers, before he o she make sure that the customers have finish with all service that he o she require.

Ive never been able to buy #10 business envelopes that they have at other Staples because
they are always out. Too many times to count that I walk in and end up going to another Staples to get a item they should not be without. One time an employee went to check and never came back and one time an employee was dumbfounded as to what a Standard #10 business envelope is. But finding someone to help you is rare.

Worst experience ever!!! Slow, unresponsive staffs, no inventory and ended up buying online.
Different staple next time.

BY FAR THE WORST STAPLES I HAVE EVER BEEN IN! Being that this staples is centrally located with both my workplace and home I have gone in a few times for copy/​printing jobs. After the last two experiences I will never give this staples location another penny. The customer service is completely nonexistent, specifically the copy center (young female with blonde highlighted hair and bangs). Both times she was out of line yelling at her manager for all to hear and ignoring the line of customers. Then when she finally decided to pay the least bit of attention to the line she turned all business away saying she didn’t have time and find somewhere else to go. Another time I was promised to have my copy project done in a week, I went in on the promised day she said I can’t find it you’ll need to come back another day when someone else is in that can look for it and walked away. This is not an acceptable way to treat paying customers.

All the new hires since the renovation are totally useless and clueless about what is going on there (even the new managers have no idea on the basic products they carry. The more seasoned staff that have been there a while are so overwhelmed, especially in the print shop. You will wait 45 mins to be helped and then be directed to the kiosk or be told the printers are down. I drive 20 mins out my way to go to scarsdale when this one is only 3 mins away to avoid the headaches. Its never a pleasant or smooth transaction in this store anymore.

Great and convenient store with easy access from 119 or 287 highway. Professional staff and copy center people are very helpful and quick!

Under Staffed, Unprofessional = Horrible service.
I was in a bind — needed 8 pages… (8 measly pages) printed off a flash drive bc my printer ran out of ink. Being that I was going to White a Plains this location was an easy stop for me. Upon entering there were 2 employees standing near the printing/​copy center so I told them that I had a flash drive and needed to print a few things. One guy told me to go to the P/​C area and ask them… So I stood there and I waited and waited while 2 girls were preoccupied with 2 printing machines. Finally an employee came over and when I told her what I needed to do she told me that I would have to «upload» the flash drive & «pick it up tomorrow bc they are so backed up»… 1) I dont live in the area so that wouldn’t work and 2) I needed it printed then and there… I told here there were only 8 pages to print but she insincerely apologized and went back to her business as I walked away. If I wasn’t in a rush to get where I was going I would have asked for the manager but I didn’t bother bc I didn’t have the time.

The easy tech service is sub par, rude and incompetent. They tried to weasel 50 dollars out of my 90 year old grandfather for canceling an appointment he made. Not only did they not tell him about the cancellation policy, but they never showed up the day they were supposed to and claimed they called. The tech Shawn is a liar and the manager Harry is useless.

This was a long ime ago, but I forgot to update my review after they fixed my issue in the store and gave me a great price for an online item in person.

Had to pick up some boxes and packing supplies the other day, and my closest option was this Staples. I typically hate «superstores» like this along with the usual cast of gangsta thug clerks, but mercifully, the experience was a breeze.
The prices aren’t exactly competitive, but they always have what you need in stock and it’s easy to get in and out quickly. Staff was actually pleasant and helpful, unlike most Staples down in the city. Recommended.

This is not a bad branch of Staples, as they have people walking around to make sure you are finding everything alright. However, they can keep the place a little more organized, as I picked up a pack of glue sticks from a bin of glue sticks that was labeled 50 cents, but it was actually a dollar. There are lots of examples of this kind of mislabeling.
Parking lot is a bit on the crazy side.