Jack’s Glass

Stand behind their work.
I have a 1961 Mercedes Benz. Recently had them remove the windshields so I could have it painted. When they re-​installed the windshields, I told the tech to leave the chrome trim off, I would clean it up and install myself later. However, when I tried, I couldn’t get it back into the rubber molding around the window.
I called them up and they came back out to my home to try. The tech was the same tech who helped my before. Very courteous. However, he too couldn’t get it back in after an hour of trying. We agreed to stop trying, he said he would speak to someone back at the shop later about options.
A few days later, I received a text asking if I could bring the car and trim pieces into their shop. I said sure. When I go there, they had a tech who was more experienced with older cars from one of their nearby shops there for my car. He said that you need to put the trim in before you re-​install the windshields. Neither I nor the tech that came out originally knew that.
Long story short. He pulled both windows out again, and re-​installed with the trim. It came out great.
They did not charge me any extra for the work as they took responsibility for not letting me know about the chrome needing to be installed before the windshield re-​install.
Excellent customer service.
Thank You Jacks Glass.

We reached out to Jack’s Glass for a frameless shower door install on June 9^th. Jack’s was one of three quotes we had and were the least expensive. Unfortunately we did have some issues:
1.Original install was canceled because the glass was damaged in their vendors oven.
2 Second install was aborted because the glass was cut wrong by the vendor
3.Third install was completed but glass door had a chip in the edge the notched return was damaged. We tried to use the enclosure but their was issues with the hinges and the door become inoperable on the enclosure.
4. The 4^th install we finally had good glass and the hinges were repaired
5. We had a leak where the shower panels meet the tile, but Jack’s came back and repaired it and added a sweep to the shower door as well. July 31^st — almost 7 weeks later
SO — why the 4 star review? Well we chose Jack’s partially because they came recommended from a couple of co-​workers. We hope our issues were the exception and not the rule and some of the issues were with the vendor they use for glass and not Jack’s. In the end we had a nice set of doors and a fair price and all issues were handled promptly.

I took car in to fix a dime sized «star» in the windshield and totally threw $ 70 in the garbage can. They said «it won’t crack more» but who cares it still looks the same. I’d rather it crack more and have insurance get me a new windshield. Go to safelite, the quality of this work is terrible. No pride.

Highly recommend! First class service from pulling in the parking lot to leaving. They were able to cut a mirror while I wait! Very professional and polite. They were able to provide me with some installation tips in order for mirror not to erode. Place was very clean and organized. I would always recommend them from now on. Great job guys!

This past Tuesday, I had the misfortune of getting two rather large stone bruises on my windshield due to a truck two cars ahead of me that didn’t cover its load well. Since these two joined two smaller stone bruises I already had, it meant it was time to get the windshield replaced. The only place I would go for something like this is Jack’s Glass. If you’ve ever gone to Florence Freedom ball game, you’re already familiar with their slogan — «If it breaks or cracks, call Jack’s!»
I stopped by Thursday afternoon and set up an appointment for Friday morning for the work to be done. Both times, the guys in the shop were friendly, polite and very knowledgeable. On Thursday, they explained what would happen on Friday and that’s just how it went. The job was done in about two hours.
Highly recommend Jack’s Glass in Elsmere!