Jimmy John’s

I love this jimmy johns the owner is the best ! I really enjoy the vibe there ! EAT AT JIMMYJOHNS!

Key Issues:
— Very Bad Customer Service
— Sell of old/​dated & bad product (knowingly)
— Dishonest
— Misrepresentation of Corporate Standards
— Insulting, Rude
— Re-​occurring issue (not the first time)
I was previously on Unilocal before and ate at this Jimmy John’s so I lost my previous review from when the store first opened (it was a 3 star review) which i wanted to do lower (2 stars) but the store was new so I compromised a bit. For my first experience, I was told they were out of bread and to come back in 5 minutes. I waited 10 minutes and then came back; they said give us about 3 minutes.” I waited 12 minutes more and then came back, they began to tell me sorry to wait longer but then paused, and said «oh we got bread now.» Mind you I was patient, respectful and understanding (they were uncourteous and rood.) So I went to get my sandwich and then was very surprised to notice brown bread that was very very hard, crumbled when bit into and far from fresh — (that pause I assume was someone saying just give out the old dated stuff) So for that experience, due to the rude treatment, uncourteous behavior and willful serving of old product not to be given to customers, I did a 3 star review.
*Note — at the time I was Unilocal Elite and and took the review serious so I really wish I had my old profile and could leave this low review with more notoriety.
Anyway — this most recent experience; my wife ordered Jimmy John’s delivery from here. No. 1, no cheese, bbq chips, and a soda ($ 9 meal). Sandwich arrived timely, tipped $ 3, making for a $ 12 sandwich.
Upon opening the wrapper, bread looked brownish, and was nearly too hard to bite into; I don’t mean hard like Panera French Bread (Panera’s a good firm exterior with soft moist center) I mean no moisture, flaking and crusty hard with a turned taste. I thought JJ’s had French too…
My wife decided to go up there (my experience there when it first opened pushed beyond the limit of «we’ll let it slide», I mean we like Jimmy John’s). When my wife walked in, an employee said «would you like a manager». This caught her off guard because why would that be assumed.
Manager appeared; situation was explained and bread was shown. He left and re-​appeared with a business card and then explained they have new bread, called it artesian (not sure if JJ Corporate knows about their new bread or not. In the back new sandwiches were being made with fresh yellow looking bread (must of been the previous type of JJ’s bread that my wife wanted?).
So the manager offered a new sandwich to be made; my wife said, «sir, if this hard bread is your new bread, why would I want the same thing?» He said well what do you want; my wife said «I have the chips and drink at home, just reimburse the cost of the sandwich.» So he **pulls out his own wallet** and very animatedly and sarcastically pulls out a $ 10 bill.
This was an insulting experience, with willful and conscious rendering of bad product to a customer, all the while maintaining very poor attitude, and even being dishonest to the customer and assuming ignorance, as if we happen to miss the promotion for new artesian bread by JJ’s. If this was a first time, I’d be more lenient; it seems now to be often enough to prevent our return and leave this lengthy, unfavorable review.
Here is everything that this experience wasn’t:
(basically, the experience wasn’t what JJ Corporate says you’ll encounter and what they stand for)
@JimmyJohns
We love Jimmy John’s and will just have to grieve the lost of our epicurean relationship.
Very very disappointed.

I really like the sandwiches at Jimmy Johns. I’ve only been to this location a few times, but they usually have my sandwich ready before i finish paying for it. Only wish I lived close enough for deliveries from here.

This is a really nice Jimmy Johns, especially for being located in Elyria. The place looks clean and modern. Has a drive through. The employees are polite and well spoken. Ok so this review makes me sound old, but most fast food places aren’t this nice. I will be back.

Finally, freaky fast subs comes to Elyria. Great bread is the key. These fresh subs are perfect for quick lunches. The day old bread deal is a fun treat for picnics and school lunches as well.

wont deliver to a house 3.5 miles away. there are 2 subways closer… wtf would i drive there for if i want delivery