Steak ‘n Shake

This is my fourth attempt at going to this place. It’s Father’s Day and I hear they had breakfast so I gave it the benefit of the doubt. Ive tried it before. The food and service was absolutely horrible.
Nothing has changed.
Walked in the door. The sign says wait to be seated as always. The place is busy but there are open tables. The hostess is working the cash register with people paying their bills. The remaining wait staff is behind a prep area. No one says anything to us. After 2 – 3 minutes the hostess walks away and goes to the prep area and proceeds to start texting on her phone.
She finally seats us. She goes back the the pay area texting whiles she’s walking to the register. People seated are getting their own menus because no one is coming to their table.. After sitting for 10 minutes unacknowledged we left.
Consistently bad. Year after year. Don’t waste your time going here. Stupid me gave them too many chances.

The woman working the drive thru today, Sunday June 12 at 6:15 was the absolute WORST. I ordered two meals and an extra side of fries, well the extra fries weren’t in there so I went inside to simply tell them that I just wanted my extra fry which I paid for. The lady proceeds to come up to me, ask for the bag because SHE KNOWS she put three fries in there. There were not three fries in there and she rolled her eyes at me. Like are you kidding me?! People make mistakes but you don’t have to look at me like I’m white trash because of your mistake. Very upset about this and will not be returning.

I love the food, and especially the wonderful shakes, here. But we (2 in my party, and 6 other people in line) should not have to wait when there are NINE open tables. There is no hostess and the servers move like zombies. WTH? Luckily, when OUR server, Kristina Watkins showed up, she was great. She even offered water with the shakes. She salvaged my opinion of this restaurant! I just changed my review from 3 stars to 4.

Good food awesome shakes service can be slow at times but the staff is always friendly.

Stopped in for lunch today and have mixed reviews on this visit. I had the Philly cheesesteak burger and fries and it was very good. I would recommend it and it’s the only saving grace for this review. While our waitress was nice enough… I had asked her for vinegar and she said they don’t have any. I find this hard to believe since steak and shake actually sells salt and vinegar fries. The food took forever to be made. Had we gone through the drive thru we could have gotten the same orders 3xs in the amount of time it took at our table. There was a female working at the register who saw us ready to check out and ignored us signaling a male cashier nearby to ring us out. Now I get maybe your shift was ending or you needed to go on break or whatever but bottom line, that just comes off rude. This steak and shake is a disappointment more than a pleasant experience. Make sure you have good company with you and have plenty of time to spare if you go there.

Upon entering the restaurant, I was not greeted for at least 10 minutes. The manager in a purple shirt looked at me 3 times, but did not seat me. Finally I was seated, but then was forgotten. I was seated at 13. I know that because the servers were arguing over who wanted my table. Ladies, dont be so obnoxiously loud while by the drink station. I felt so completely unwelcome and humiliated. My 2 year old son started to cry and kept repeating «drink!» which after 25 minutes we still had not received. When I was shot a bad glance from another server, I was done. I picked up my son and left the restaurant. Worst service Ive ever had in my life.

Food okay. Place ½ full and it took 10 minutes to be seated, 10 to place an order, and another 10 to get our order! Milkshake showed 10 minutes after our food was delivered! It’s not that hard. Looks like there’s little to no training of staff or they all have a «I don’t give a sh#t» attitude.

As fast food goes the quality is good, freshly made, and staff is friendly. Service can be slow and checking out at the counter can take a ridiculously long time. The place is always busy and open 24 hours. It’s also inexpensive.

Went at 6:37 pm on a Sunday and waited almost 10 minutes for food. I was the only one in line. Disappointed.

This was honestly the worst service I ever have had in my life this was horrible gettin seated took forever getting served I saw my waitress twice when she asked for orders and gave us our food and basically tried to say get out by giving us our check with the food that’s not very welcoming also it took about 20 min just to give them our money it was the most ridiculous experience of my life if there is a run down rat hole I advise to eat there first

Burger was pretty good. Would have liked a little bit more SMASHED CRUST, especially from a place that inspired the likes of Shake Shack! Salad was on point though. Iceberg is back.

Really enjoyed their breakfast the cooks are good the food is good little slow but a good place for breakfast haven’t tried to Burgers yet!

Food is good if/​when you get it. Last few times I’ve been here with friends they were slightly busy and it’s been pretty bad. Waiting 10 – 15 minutes after being seated to get a waitress, no knives, having to flag down ANOTHER waitress just to get refills are just a few examples of the bad experiences I’ve had. And it can’t just be me as I’ve seen multiple people walk out. I was thinking of giving this 3 stars because the burgers & shakes ARE good! But because it’s been more than once, I had to knock them a star. If you have the patience of a saint, enjoy. Otherwise, I might not recommend it if they’re even the slightest bit busy.

This is a popular place, and for good reason. The burgers are very good with a wide range of specialty configurations including some unique ones such as the «Frisco Melt» — a delicious cheese and dressing sandwich. Don’t be fooled though — burgers aren’t all they do. Some of the tastiest and most warming chili can be found here. Naturally their milk shakes are a treat not to be missed.
Service is average and can occasionally be spotty. A full meal can be had for $ 4, a great value play for a double burger with fries. Enjoy!

Seems like every time i dine here, the wait for our order to come out takes FOREVER. We waited like 15 minutes for our server to come over to take our drink order, and then when we finally put in our food order, it took another HALF HOUR to get our food! Uhh. I don’t come here often, but for some reason, when I do come back, the service is horrible. I don’t think I’ll be coming back.

Most meals here were $ 4 or less. I am not sure how any restaurant can make money, but it appears this place can do it.
The burgers were good, but the fries were pretty lame. They were cold and wilty.
The shakes were huge and good.
The salads were somewhat bleh with a very modest amount of chicken when you order a salad with that protein. I know, it’s a burger joint, but I’ve been eating like a pig and needed ruffage.
For the money, it’s hard to beat. Just stay with the staples of Steaks and Shakes.

Visited today after getting a Christmas tree, after not having been here for about 6 – 7 years, and I must say, it was more than a bit better than in years past. It’s still a greasy burger joint, but the burgers were pretty tasty, inexpensive, and quick. Shakes are still, in my opinion, pretty meh for a place that has the word «shake» in their name, but they’re serviceable. All in all, not bad.

I like the food and the staff is usually pretty good. I’ve had one or two mediocre experiences with the wait staff, but nothing too bad to make me want to not come to this particular Steak & Shake. The food usually arrives fairly quickly and the staff is usually nice. Service can be pretty slow when they get busy (no real surprise there), but otherwise no problems really to mention.
I’ll be going back there again sometime in the future.

I have been dragged here a few times.
I can’t eat any of the food here, but I like to look at the 50’s tiling of the floors and counters. Good for late-​night stops, but does not beat Denny’s.

My desire to waste time today is so strong that I am now writing a review of a place I haven’t been to in 4 years and that none of you will ever visit. Sentimental value. It’ll trap you. When attending college in the middle of nowhere, you can usually entertain with any number of keg parties (let’s not kid ourselves, that’s basically what they were, even though they all had a very well thought out theme.) where you would pay 3 dollars for as much PBR, Red Dog, Natty Light/​Ice your body could stand. If it was a classy party, you could imbibe in any number of bottom of the barrel liquors.
Naturally, there came a time when none of this quite satisfied a young person’s quest for adventure. And when the time came, you could either be a stereotype and go to the Denny’s OR you could be Awesome and go to Steak & Shake. I spent many a night here eating delisious cheeseburgers (I usually went for the «Frisco» burger on sourdough with the special «Frisco» sauce — a strange sign of things to come) and sipping on enormous chocolate milkshakes along with fellow Obies. We always stuck out like sore thumbs, our dark clothing & overwhelming air of elitism (it comes along with the 30K a year tuition). The cheeseburgers were actually pretty good, in the fast food sense but the fries were WEAK. Don’t bother. Should any of you Californians find yourself in rural Lorain County, that is.