The UPS Store

I had an overall positive experience. The lines are usually consists of 2 or less people. I can easily drop in my amazon returns and they’ll take care of it. They also give me a high quality paper receipt, if I request. Plenty of parking.
–1 star because the mailing supplies are overpriced.

So unfortunate to see all these low stars for under performance. I have used this store — and the same associate — for over a year for shipping, packaging and shipping and notary. Each time, she has been great to work with. Just last week, I shipped 3 packages to 3 different locaions and realized when I got home, 2 should have gone to the same location. I called them, and she immediately knew who I was and told me she would care for it. It was a very busy Saturday afternoon –after the Thanksgiving holiday– and she assured me that she would care for it — and she did. Look… shipping costs are high… FedEx is outrageous. I paid $ 32 for an OVERNIGHT letter to Texas! So, I say unless you want to stand at the US Postal office with only 2 employees working a 6 person counter — I consider my time worth much more valuable, and I’m willing to pay more and support small business franchise establishments because — just like us… they need to make a profit also — to stay in business. This is a great hidden location — that has free parking and very limited auto and foot traffic.

The prices are very high here. Took in a package they said was $ 19 to ship. Took it to Office Depot by Target and mailed it for 6.73.

In line now. One person working at 11am. The line is out the door and all I’m trying to do is drop off a box. The location is right next to businesses and it’s a weekday. This is not good. I now wish I went w FedEx.

I did not have a positive experience at this UPS store. I had a packing label and all I needed was a plastic ups pouch to return a shirt to an online retailer. These plastic envelopes come in packs of a gillion and every office always seems to have a bunch of them. Clearly they should be for sale or complementary for people choosing to send packages via UPS as opposed to the myriad of other shipping options out there, right?
Nope — the rude salesperson told me dismissively that «UPS is different from UPS stores». I wanted to be done with my chore, and the cost of not wanting to storm out was that she made me buy a padded envelope. Never mind that all I needed was a cheap envelope — no padding necessary –but this padded envelope for $ 4.90 was the cheapest in the store. This to send a shirt for which I already had a prepaid label.
I realize this is a business, but part of the model seems to play upon the confusion of the customer. Business customers get free or dramatically discounted rates on the pouches — where if not the UPS store would you expect to find UPS pouches? I used to think of UPS stores as being different from the run of the mill Postal Annex. Not so, apparently.

Apparently my box needs to be put in another box in order to be shipped via UPS. I understand that it’s a tough economy, but let’s be more realistic here. Chasing away your customers instead of demonstrating common sense. That’s no way to run a business in a high traffic area, never mind one hidden away in a shopping center that’s already a pain to get to. My bet is this location won’t be here in a year.

The indian woman on the phone was very rude immediately when I was asking for information on the mailbox. Not good service for someone who wants business from them. Reading the reviews below I wonder if this is the same woman everyone is complaining about. Who is the owner of this place and why hasnt she been addressed?

Be wary of this location. I dropped off a return at this location and when the package arrived at the vendor, there were books stuffed into it and not the sweatshirt that I was returning. Thankfully, the vendor still credited me for the item that I was trying to return. When I went back to the store, they had no contact info for the owner/​manager for the store. They were annoyed and said to just write a letter. Sad, since they are so close to my office but I see from other reviews, this seems to be a routine over there.

Avoid this place. It’s a «can’t do,» kind of business. Came by with an overly wrapped and oddly shaped package. They would not even consider helping rebox it. They suggested Fed Ex up the street on Christie. The best news is that was great advice and fed ex was awesome.

The hours say they open at 8am, but I’m here at 8:30am and it’s still closed. Not a good way to run a business.

FRAUDULENT — I typically ship a product in my own box at 8×8×7 at 1.5 lbs. When I happened to run out of boxes, I purchased one at this store. It was sold at 8×8×8. I brought all my shipping materials but forgot the tape. So they charged me an extra dollar or so for «fragile pack service.» Really stupid since all they did was tape the box. Then today I got a bill from UPS for an additional charge from «audit.» This was because they said the box was actually 8×8×9. OK, so how can I be charged an extra inch in size when I was sold a standard size box at their store???
Then the best part was the weight of my box increased to 4 lbs. How did the weight also increase by 2.5 lbs???
So not only do they charge you for their «fragile pack service» by providing tape, they increase the size and the weight so UPS charges you more.
I am reporting this to the Better Business Bureau. It is not about the extra couple of dollars but what is fair. This is a location that will cheat you. Why can’t there be a negative star rating when businesses cheat you???

I visited this store multiple times, and I see people serving very efficiently with very nice customer service
There was a young Indian lady, she serves very nicely with smile and welcoming smile and fast service
I really appreciate the service, they have really good willingness to help people

I frequent this store. I always speak to friendly people, and they are so nice when they give me a receipt. I’m in and out, and it’s awesome!

A very rude, young Indian lady helped me. I was dropping off a box for a return, which the receiving company had already faxed the ups store shipping labels. She had me fill out a form with my info and told me to leave the box. I asked for some sort of receipt or tracking number, since the item I was dropping off was worth over $ 400. I wanted confirmation that UPS received my item and there would be no confusion or chance that it got «lost». The UPS attendant snickered and told me there is nothing she would give me and that I would receive an email the next day. I told her that I did not feel comfortable leaving without any confirmation that I dropped the item off. She again minimized my concern rudely and turned her back to me. I decided to leave the item because it needed to be shipped ASAP.
The next day I still did not receive an email with tracking info. I called and spoke to the same lady. She insisted that I should have received the email. She gave me the tracking info over the phone. When I got off, I tried the tracking number on the UPS website to see if it was correct, but it came back as an error. So I called back to confirm that I wrote down the number correctly. The same lady snickered again and disrespectfully informed me that tracking would not be available yet. How am I supposed to know that when I dropped off the item the previous morning??? She tried to brush me off the phone, but I demanded she confirm the tracking number. The first time she repeated it, she said it different than initially. I told her it was different, so she repeated it again and this time it was the same number as the initial time.
The point is the lady that I dealt with has poor customer service skills and is very rude and incompetent.
I am just hoping my package gets to it’s destination. I will never voluntarily come to this store again and I recommend that you don’t either.

Thieves, I’m referring to the young indian girl specifically.
I usually don’t waste time writing reviews but be aware of this indian girl. I go there to pick up my packages once a week and for every week, I missed at least one package. She either stole it or she just loses my packages EVERY week? One time I found my mailbox slip was in a guy that was also there to pick up the package! This indian girl just kind of played it off like it wasn’t her mistake. After she wouldn’t give me my packages, I contacted the company I ordered the items but they said they cant resend it because the tracking showed it was delivered to UPS. She denied it every time. Last time, she claimed 3 of my packages (the only 3 I had that week) were being sent back to the sender for whatever reasons, she did not send it back because the tracking number did not show «return to sender» as it should have been, and the company also did not receive them, it is 3 different companies. I ended my service with them right away because I can’t afford to lose any more packages, (I just lost $ 400 medicine + $ 380 for parts I ordered that I know she won’t have any use of in 5 days). I also wanted to add my sister to my account because she ordered something. This indian girl refused and said they cannot accept my sister’s UK identification and she said she has to return my sister’s package back to sender. As you can expect, she never returned the package but kept it for herself.
All the other reviews are right. When you ship with a prepaid label, she refused to give you receipt. That way she can keep the packages without sending back to the company. It took me a few times to learn the lesson when I realized the companies never received my returns.
I finally learned you can’t judge a person by their looks. I would have never thought she would steal like this by looking at her.
As long as she’s still working there, I’m taking my business elsewhere. She needs to be arrested for theft.

The couple who works here, also used to be friends with Jesus back in the day. Get ready to sacrifice 45mins of your life you can’t get back. Unacceptable.

This is specifically about their notary service. DO NOT COME HERE FOR NOTARY SERVICES.
I should have listened to the other review about notarizing. I had a simple signature page for a tax document to get notarized. The notary (I think Fred?) looks at it and complains about the notary wording and says he’ll have to attach a separate page with «the correct wording» and crosses out the section on my document. THEN he tells me he can’t notarize it after all because it’s just the signature page. When I say this has never been a problem for the dozens of notaries I’ve used over the years, he pulls out some notary handbook and tries to lecture me on the law. I got sent this document BY A LAWYER, I think they know better than him.
I went to another notary (Mail Max in Oakland —
) who signed it without problems but unfortunately, since he crossed out a section on the document, my lawyer told me it could be rejected. So all in all, Fred cost me upwards of $ 50 in overnight document charges to get the document shipped to me again.
DO NOT COME HERE FOR NOTARY SERVICES.

WHAT happen to customer SERVICE?!
Well as far as I know.. .FRED killed it. This low-​life is the REASON for this review. INCONSIDERATE, RUDE, lacking in courtesy or civility. It is TRAGIC UPS hired this sad animal.
I greeted it in a courteous way and IT didn’t even recognize genuine good-​nature. The response I got was (sales) people call here all day asking…” How are you?- so I just get to the point of cutting them off and saying we are a business!“
My response was I am NOT a business, a genuine POTENTIAL customer that would like to know I have you attention.

I came here for livescan fingerprinting service, something required for credentials. The whole process here was an inefficient nightmare from start to finish. The person operating the machine took forever to enter my info, then had problems with the scanner, requiring rescanning each finger 4 times.
Then the machine crashed.
He restarted it and attempted to scan again, at which point an error message popped up. Finally, after several minutes ticked by while he clicked at the computer, I said, Thanks and split. That the machine was broken wasn’t the operator’s fault, but I wish he’d been honest that it wasn’t working and hadn’t wasted so much time.
I ended up going to the Opera Plaza UPS store in SF, where the whole thing took under 5 minutes. Geez, thanks for wasting 40 minutes, UPS Store of Emeryville.
Whatever you do, DO NOT COME HERE FOR LIVESCAN FINGERPRINTING!

I rent a box here, super convenient location, they allow 24-​hour access. They email you when a package arrives. I can call and check if I have mail.
Fred and his team are good folks, always trying to troubleshoot something new for a customer.
The wait can be a bit long during lunch, but what postal service is not long during lunch.